IT Workplace Services Professional (m/f/d)

Ihre Aufgaben:
• You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams
• You manage IT hardware lifecycle management & deskside support processes/managed services for the site
• You support and manage the Incident/ Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis
• You leverage available data (e.g.: Nexthink, SNOW) for proactive support
• You support local Business Continuity and IT Disaster Recovery planning activities

• You proactively address and follow through on process-improvement ideas

Ihre Qualifikationen:
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery
• Experience with ticketing systems and troubleshooting hardware, software and mobile devices
• Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries
• Exhibits intellectual curiosity and integrity and has a strong passion for innovation
• Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office etc.
• Solid written and oral communication skills in English, German is a plus

Ihre Vorteile:
• Internal Career Opportunities
• International environment
• World-renowned medical devices company

Projektdauer: 12 MM+


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