ServiceNow Discovery and Integration Experts (m/w/d)

For our insurance customer in Northrhine-Westfalia we are looking for ServiceNow Discovery and Integration Experts  – 100% remote possible, fulltime.


Your tasks:


Task 1:

- Create mid-servers within the International Affiliate network with MRE baseline and install Mid-Server Software

- Configure firewall settings to allow mid-server access and credentials to reach target devices and systems

- Single Sign On (SSO) configuration for International Affiliate users

- Integrate with Active Directory by pulling in foundation data for Configuration Management (User, Department, Company, Location)

- Introduction of Business Application data to LeanIX adhering to customer baseline

- Set up the dynamic discovery of Configuration Items (CI’s) within ServiceNow, including the core classes Server, Database, Storage, Network, End User Devices (clients, printers and mobiles).

- Configure Discovery types in-scope (Cloud (AWS/Azure, VCenter, SCCM/Intunes, IP Discovery)

- Any additional in-bound integrations for data population of core classes depending on entity infrastructure set up

- IP Schedule configuration and automation


Task 2:

- Identifying Business Processes and ingesting based upon the customer baseline (dependency on LeanIX)

- Identifying Information Objects and ingesting based upon the customer baseline (dependency on RSA Archer)

- Aligning RTO and RPO values between affiliate and the customer. Ensure DR attributes and values set

- Ensuring baseline attributes for ownership of Business Application (IT Product Manager and Business Product Owner). All infrastructure components have relevant Technical Service Offering in place

- Updates to the Information Domain dashboard allowing filtering by additional affiliate

- Attributes such as Confidentiality, Availability, Integrity, Criticality, 3rd Party, Provider, Consumer, RACE captured and defined (dependency on LeanIX and RSA Archer).


Your qualifications:

- Extensive practical experience with the ServiceNow platform and the Common Service Data Model (CSDM)

- Experience configuring a Configuration Management Database (CMDB) taking into account stakeholder needs and requirements

- Setup of ServiceNow discovery (schedules/IP ranges/mid-server) for server/DB/network and storage components

- Knowledge of rules engine configuration and automation within ServiceNow

- Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management

- Very good knowledge of English