75% Remote: Ticket Dispatcher (f/m/d) for Cloud Infrastructure
Firmenname für PREMIUM-Mitglieder sichtbar
- Oktober 2024
- März 2025
- D-Großraum Berlin
- auf Anfrage
- Remote
- 19.09.2024
Projekt Insights
Projektbeschreibung
For our client we are looking for a Ticket Dispatcher (f/m/d).
Frame data:
Start: November 2024
Duration: 31.03.25 ++ (long term)
Capacity: 100% if possible
Location: Berlin / Remote (1 week Berlin / 3 weeks remote in rotation), up to 50% onsite in peak times
Role:
The infrastructure product group offers data center services that are provided via a software stack for other product lines within the program. These services are engineered and operated within this group.
The Operations Service Dispatcher is member of the operations sub-group. The Dispatcher is responsible support the run and maintenance the infrastructure in line with the engineering and operational requirements
as they are documented by observing and managing the ticket flow.
- The Dispatcher is responsible to observe the incoming and existing tickets and takes care that the tickets will be taken into the resolution process and will continuously be maintained.
- The dispatcher analyses the ticket status and contact the ticket owner in case the resolution will not be continues. In case the ticket has to be transferred
into a different resolver group the dispatcher observe and manage the re-dispatching process.
- After resolving a ticket, the dispatcher ensures to inform the requester and performs post resolution activities.
Profile Requirements:
The individual should have had the first experience in IT and has communication skills. Base Knowledge about ITIL processes should be available.
Skills (must-have)
- Basic Experience in at least one of the following areas:
o Compute (hardware)
o OS
o Network
o Firewall
o Storage
o Software Development skills
Communication skills
Open mindset to actively manage the defined Incident process.
- Willingness to learn.
- Monitor the IT landscape based on the existing technologies
- Must-have language skills: English (B2)
Frame data:
Start: November 2024
Duration: 31.03.25 ++ (long term)
Capacity: 100% if possible
Location: Berlin / Remote (1 week Berlin / 3 weeks remote in rotation), up to 50% onsite in peak times
Role:
The infrastructure product group offers data center services that are provided via a software stack for other product lines within the program. These services are engineered and operated within this group.
The Operations Service Dispatcher is member of the operations sub-group. The Dispatcher is responsible support the run and maintenance the infrastructure in line with the engineering and operational requirements
as they are documented by observing and managing the ticket flow.
- The Dispatcher is responsible to observe the incoming and existing tickets and takes care that the tickets will be taken into the resolution process and will continuously be maintained.
- The dispatcher analyses the ticket status and contact the ticket owner in case the resolution will not be continues. In case the ticket has to be transferred
into a different resolver group the dispatcher observe and manage the re-dispatching process.
- After resolving a ticket, the dispatcher ensures to inform the requester and performs post resolution activities.
Profile Requirements:
The individual should have had the first experience in IT and has communication skills. Base Knowledge about ITIL processes should be available.
Skills (must-have)
- Basic Experience in at least one of the following areas:
o Compute (hardware)
o OS
o Network
o Firewall
o Storage
o Software Development skills
Communication skills
Open mindset to actively manage the defined Incident process.
- Willingness to learn.
- Monitor the IT landscape based on the existing technologies
- Must-have language skills: English (B2)
Kontaktdaten
Als registriertes Mitglied von freelance.de können Sie sich direkt auf dieses Projekt bewerben.
Ähnliche Projekte
Sie suchen Freelancer?
Schreiben Sie Ihr Projekt aus und erhalten Sie noch heute passende Angebote.
Jetzt Projekt erstellen