Archiviertes Projekt - IT User Service Supporter (m/f/d)

Ihre Aufgaben:
• Identifying hardware and software problem/Troubleshooting technical problems
• Install and configure hardware and software
• Talking with customers to capture problems in the best way possible
• Clean documentation of procedures
• Guiding customers through a series of actions to resolve a problem
• Providing documents and training materials to customers
• Proactive onsite Support
• Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
• Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
• Support on the IT Welcome Zone (Front Desk Support)

Ihre Qualifikationen:
• Finished apprenticeship in information technology or similar or first years of experience in technical support or desktop support
• Solid experience in technical support, desktop support or similar role
• Proficiency with Windows/Mac OS and GSuite Applications
• Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
• Experience in Hardware support
• Fluency written and verbal communication in English and German is necessary
• Attention to detail and good problem solving skills
• Excellent interpersonal skills and who is proactive and willing to work
• Able to set priorities
• Analytical way of thinking an advantage

Ihre Vorteile:
• A very renowned company
• You will work in an international environment

Projektdauer: 12 MM+


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