Archiviertes Projekt - IT User Service Supporter (m/f/d)
Firmenname für PREMIUM-Mitglieder sichtbar
- September 2024
- nicht angegeben
- CH-Basel
- auf Anfrage
- 04.09.2024
- 781201/1-en
Projektbeschreibung
Ihre Aufgaben:
• Identifying hardware and software problem/Troubleshooting technical problems
• Install and configure hardware and software
• Talking with customers to capture problems in the best way possible
• Clean documentation of procedures
• Guiding customers through a series of actions to resolve a problem
• Providing documents and training materials to customers
• Proactive onsite Support
• Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
• Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
• Support on the IT Welcome Zone (Front Desk Support)
Ihre Qualifikationen:
• Finished apprenticeship in information technology or similar or first years of experience in technical support or desktop support
• Solid experience in technical support, desktop support or similar role
• Proficiency with Windows/Mac OS and GSuite Applications
• Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
• Experience in Hardware support
• Fluency written and verbal communication in English and German is necessary
• Attention to detail and good problem solving skills
• Excellent interpersonal skills and who is proactive and willing to work
• Able to set priorities
• Analytical way of thinking an advantage
Ihre Vorteile:
• A very renowned company
• You will work in an international environment
Projektdauer: 12 MM+
Sie sind Freiberufler? Dann freuen wir uns auf Ihre Bewerbung!
• Identifying hardware and software problem/Troubleshooting technical problems
• Install and configure hardware and software
• Talking with customers to capture problems in the best way possible
• Clean documentation of procedures
• Guiding customers through a series of actions to resolve a problem
• Providing documents and training materials to customers
• Proactive onsite Support
• Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
• Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
• Support on the IT Welcome Zone (Front Desk Support)
Ihre Qualifikationen:
• Finished apprenticeship in information technology or similar or first years of experience in technical support or desktop support
• Solid experience in technical support, desktop support or similar role
• Proficiency with Windows/Mac OS and GSuite Applications
• Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
• Experience in Hardware support
• Fluency written and verbal communication in English and German is necessary
• Attention to detail and good problem solving skills
• Excellent interpersonal skills and who is proactive and willing to work
• Able to set priorities
• Analytical way of thinking an advantage
Ihre Vorteile:
• A very renowned company
• You will work in an international environment
Projektdauer: 12 MM+
Sie sind Freiberufler? Dann freuen wir uns auf Ihre Bewerbung!
Kontaktdaten
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Kategorien und Skills
IT, Entwicklung:
Technik, Ingenieurwesen:
Management, Unternehmen, Strategie:
Einkauf, Handel, Logistik:
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