Archiviertes Projekt - Customer Service Manager (m/f/d)

Ihre Aufgaben:
• Handling of customer enquiries by E-Mail or phone. Providing information on orders and deliveries as well of stock availability
• Processing orders from our customers (wholesalers and distributors): manage purchase orders, including entering, reviewing, and updating order information by means of SAP
• Creation, preparation, organization as well as legalization of (Shipping) documents /Checking of compliance for export-relevant regulations
• Organizing and coordination of delivery schedules and export processes / Monitoring of deliveries to ensure on-time arrivals
• Inventory monitoring of consignment warehouses abroad / Preparing invoices and credit notes
• Solving of customer issues and complaints in close cooperation with other internal departments
• Maintaining accurate records and databases for customer orders and inquiries
• Providing administrative support to Sales Team: Keeping prices up to date & Analysing reports
• Monitor KPI's related to the Customer Service department
• Providing "ad hoc" assistance in relation to Customer Service department news or needs / Collaboration in process optimisation
• Account assignment of incoming invoices in SAP for payment of logistics service providers
• SAP Key user

Ihre Qualifikationen:
• Completed studies in logistics, supply chain, business administration or similar
• Customer Service / Order and Distribution experience in the pharmaceutical or healthcare industry
• Excellent communication skills, both verbal and written
• In depth knowledge SAP software (SAP KEY USER), ideally trained on S4 HANA
• Organizational skills and the ability to work effectively in a fast-paced environment
• Customer focus and empathy
• Ability to work in a team environment and collaborate with various departments
• English is a must and any other language is a plus

Ihre Vorteile:
• A unique opportunity to work in a lean, fast deciding company, where you will be contributing to strengthen the commercial business activities
• A full time position
• A competitive remuneration
• A dynamic and modern work environment
• Support from us during the entire recruitment process

Projektdauer: 12 MM+


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