ITIL Service Delivery Manager

offline

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80€/Stunde
1135 Budapest
auf Anfrage
hu | en
01.07.2015

Kurzvorstellung

			I have been working in IT Service and Project Management for 6 years in multinational environment. In the course of my career I had the opportunity to gain wide knowledge in ITIL service delivery processes, ITIL based operations in the EMEA region as
		

Qualifikationen

		 Dienstleistung (allg.)10 J.
 Hardware-Design10 J.
 Inbetriebnahme (allg.)10 J.
 IT-Support (allg.)10 J.
 ITIL
 Klinische Forschung10 J.
 Management (allg.)10 J.
 Medizinforschung10 J.
 Öffentlichkeitsarbeit10 J.
 Pharmazie10 J.
 Saas10 J.
 Scrum

		

Projekt‐ & Berufserfahrung

Senior Service Delivery Manager 
									Oracle, Budapest								

4/2014 – offen (10 Jahre, 10 Monate)

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Tätigkeitszeitraum

4/2014 – offen

Tätigkeitsbeschreibung

My responsibilities are to ensure smooth service delivery within the service level targets,manage international projects of the quality implementation of SaaS Clinical Services for accelerating global pharmaceutical development. In addition I take the ownership of Support deliverable from Clinical Trial initiation to decommission and I am responsible for the quality and completeness of Trial Life cycle Records. I interface with Client Study Team and hold responsibility for Client Satisfaction for Support Activities.

Eingesetzte Qualifikationen

Hardware-Design, Saas, IT-Support (allg.), Inbetriebnahme (allg.), Management (allg.), Öffentlichkeitsarbeit, Dienstleistung (allg.), Medizinforschung, Klinische Forschung, Pharmazie

Zertifikate

Certified Scrum Master

2015

ITIL v3 Foundation

2009

Ausbildung

Szechenyi Istvan University

Economist

Budapest

Über mich

			My future goal is to further enhance my ITIL knowledge in order to support organizations to identify ways to optimize and harmonize their processes with a balance between efficiency and customer satisfaction. I recently gained the Scrum Master Accredited Certification and I am looking for opportunities to put my knowledge into practice. In addition I want to extend and deepen my leadership and people skills in an international environment working with people from diverse background in a matrix organization.

Weitere Kenntnisse

			ITIL, Scrum, Agile, MS Office, MS Visio, Outlook, CRMS, Service Now, Service Manager, Maximo
			

Persönliche Daten

Sprache

							Englisch (Fließend)
Ungarisch (Muttersprache)

Reisebereitschaft

auf Anfrage

Arbeitserlaubnis

Schweiz

Profilaufrufe

1819

Alter

Berufserfahrung

							15 Jahre und 9 Monate
							(seit 04/2009)
							

Projektleitung

4 Jahre

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