Berater / Projektleiter System Integrationen ERP CRM SCM Schnittstellen & Prozesse, Rollouts Omnichannel & Multi-Channel...
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- 0 Referenzen
- 175€/Stunde
- 5033 Buchs (AG)
- Europa
- es | de | en
- 02.09.2018
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
10/2013 – 6/2014
Tätigkeitsbeschreibung
Internationale Beratung, Consulting
eBusiness / eCommerce Solutions
Konzeption Omnichannel / Multi-Channel Prozesse
Omnichannel / Multi-Channel Lösungen / Solutions
Fulfillment Prozesse für automatisierte Distributionszentren
Business Intelligence and Reporting Tools (BIRT), Online Analytical Processing, Online Transaction Processing, Management (allg.), Prozessmanagement, Öffentlichkeitsarbeit, Handel, E-Commerce
6/2011 – 3/2013
Tätigkeitsbeschreibung
Projektleitung
Projekt Koordination
e-Commerce Plattform Migration
B2B Commerce
B2C Commerce
Multilingual Catalogue
Logistics
Neues CMS
Produkt DB Migration (Axapta zu SAP)
Digital & Physical Goods
Multi-Channel Modell
Anbindung an SAP Schnittstelle (PI)
Online-Zahlungen
Anbindung an Finanzpartner Schnittstelle
Anbindung an Logistik
Katalog-Prozesse (Pricing, Availability)
UX
Process Engineering
Marketing Promotionen
Release & Maintenance Management
24/7 Service
Koordination aller interner und externer Stakeholders (Data-Center, Service-Partner, Agenturen)
Incident-Management, Service Management, Betriebssysteme, SAP PI, SAP Beratung (allg.), Microsoft SharePoint Server, Server-Monitoring, 2nd & 3rd Level Support, 24/7 Leistungen, Systemmigration, Fehlermöglichkeits- und Einfluss-Analyse (FMEA / FMECA), Management (allg.), Business Analysis, Business Development, Fehlermöglichkeits- und -einflussanalyse (FMEA), Marketing, Absatzförderung, Öffentlichkeitsarbeit, Handel, Großhandel, Einzelhandel, Lizenzhandel, E-Commerce, Logistik (Allg.), Supply-Chain-Management (SCM), Garantiemanagement, Materialwirtschaft, Bestandsmanagement, Reverse Logistik, Supplier Relationship Management (SRM)
4/2000 – 7/2010
Tätigkeitsbeschreibung
Business Consulting
Project Manager
Project Coordination
Customer Service
Customer Support
Partner Support
Incidence Management
New Country Launches
ERP Integration
Logistics Integration
Logistics Processes
CRM Integration
Content Dictionary Implementation
Catalogue Integration
Pricing Processes
Availability Processes
Payment & Finance Set-up
Fraud-Screening
PCI / DSS
Credit scoring
Credit validation
Implementation
Reporting
Testing
Release Management
International Rollout
New Country Launch
Post-Launch maintenance
Continuous Development
Online Analytical Processing, Online Transaction Processing, Reporting, Incident-Management, Service Management, McAfee Policy Auditor, Pci DSS, Release-Management, Projektmanagement (IT), Testen, SAP Beratung (allg.), Server-Monitoring, 2nd & 3rd Level Support, 24/7 Leistungen, IT-Support (allg.), Application Lifecycle Management, Rollout, It-Beratung, Fehlermöglichkeits- und Einfluss-Analyse (FMEA / FMECA), Management (allg.), Unternehmensberatung, Business Analysis, Business Development, Service-Level-Management (SLA), Digital Marketing, Account Management, CRM (Customer Relationship Management), Öffentlichkeitsarbeit, Finanzen (allg.), Handel, Großhandel, Einzelhandel, Lizenzhandel, E-Commerce, Logistik (Allg.), Supply-Chain-Management (SCM), Garantiemanagement, Materialwirtschaft, Logistik Beratung, Bestandsmanagement
8/1998 – 3/2000
Tätigkeitsbeschreibung
Materialwirtschaft
Logistik
Export / Import
Procurement
Customer Support
Inventory management
Warehouse
Supply Chain
Transport
General Ledger
Reporting
Account Management
Partner Management
Relationship Management
Coordination
Controlling
Reporting, IT-Support (allg.), Management (allg.), Partner Relationship Management, Account Management, Öffentlichkeitsarbeit, Controlling, Beschaffungsmanagement, Logistik (Allg.), Materialwirtschaft, Bestandsmanagement, Transport (allg.), Import-/Export-Logistik, Import
4/1994 – 10/1997
Tätigkeitsbeschreibung
Customer Service
Customer Support
Account Management
Partner Management
Logistik Management
Inventory Management
Supply Chain Management
Procurement
Export / Import
Reporting
Controlling
Reporting, Service Management, IT Service Management (ITSM), IT-Support (allg.), Management (allg.), Partner Relationship Management, Account Management, Öffentlichkeitsarbeit, Controlling, Dienstleistung (allg.), Beschaffungsmanagement, Logistik (Allg.), Bestandsmanagement, Import-/Export-Logistik, Import
Über mich
Strong customer focus, client facing, key account, business development, KPIs, SLAs, BI and reporting awareness.
Detailed knowledge of e-Commerce (Multi-Channel), digital Marketing, Online Payments, ERP, CRM, PIM and WMS (Logistics) processes and interfaces. Have managed many new country roll-outs, change, transition and migration projects, with release management and post-launch support.
Proven track-record delivering IT, software development and integration projects, achieving cost reductions, margin increases and customer satisfaction improvements. Efficient internal / external international stakeholder coordination and relationship management.
Multicultural, service and solution oriented.
Industry and hands-on experience:
- IT & Web Services, Applications, Operations & Support Management
- Integration of Financial Services & Partners
- Finance / Payment Gateways
- Credit Validation
- Credit Scoring
- Fraud Screening
- Logistics, Supply Chain and Distribution Management
- Integration of Logistics Services & Partners
- Integration of Call-Centers (Sales & Post-Sales Support, Ticketing Systems)
- Supply Chain Integration
- UX / Customer Journey
- CMS
- Catalogue Integration (Multilingual)
- Automated Material Handling
Weitere Kenntnisse
Persönliche Daten
- Deutsch (Fließend)
- Englisch (Fließend)
- Spanisch (Muttersprache)
- Rumänisch (Fließend)
- Russisch (Fließend)
- Europäische Union
- Schweiz
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