German speaking IT specialist

Deutsch sprechender IT spezialist mit 8 Jahre erfahrung in testing (handset), Business Analysis, Billing, PMO , coordination und services domain

• Technische PMO

Ich bin seit 2001 in Deutschland. Seit 2009 bin ich ein Deutscherstaatsbuerger. Habe ueber 8 jahre erfahrung in IT bereich. Ich nehme jeder Herausforderung mit freude an.

 Acquainted with development processes and concepts such as classical Waterfall, Agile, Scrum, Lean, Kaizen, Kanban, Poka yoke.
 Completed the basic Agile certification (Huawei internal certification).
 Acquainted with QCC concepts and quality tools such as Fishbone diagram, 5W, Stratification, Pareto diagram, Histogram and such.
 Acquainted with build management (makefiles and make system).
 Well acquainted with AMDOCS billing (MPS, MAF, BillPrep, BillConfirm, Rating, Rerating, Guiding, Reguiding etc).
 Extensive knowledge of Android mobile phones (3.x HC, 4.x ICS)
 Worked extensively with LG, HTC, Blackberry and Siemens phones.
 Field testing, IOT testing, GCF testing, User Application Tests (UAT), Voice Quality testing, System Stability Testing (SST), sanity testing, End-to-End testing, Smoke testing, System Integration Testing, component testing, real call testing, VQG (Vendor Quality Gate) testing of Vodafone, Germany, T-Mobile Germany, O2- Germany.
 Very well acquainted with mobile network operator approval strategies for mobile phones of all major west European network providers (TMO, VF,O2, EPlus, A1,Swisscom) based in DACH area, Benelux, Italy, UK.
 Good knowledge in debugging of mobile phone/network errors using Qualcomm platform tools (QXDM, QCAT), Siemens debugging tools, Blackberry debugging tools (bugdisp, BBRTGraph).
 Good knowledge in 2G, 2.5G, & 3G, LTE, Wimax, WLAN etc.
BUSINESS ANALYSIS & CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
 Knowledge of Business Process Management (BPM).
 Well acquainted with requirement documents such as BPS (Business Process Specification), BRS (Business Requirement Specification), BPD (Business process Document), FRS (Functional Requirement Specification), RTM (Requirement Traceability Matrix) and such.
 Basic knowledge of Business Process Model and Notation (BPMN).
 Well acquainted with flow diagram creating tools such as ARIS and Visio
 Well acquainted with requirement gathering for telecommunication projects.
 Knowledge of OSS-BSS concepts of mobile business, Huawei CRM, Huawei CBS, Huawei PRM.
 Understanding of CRM concepts such as Inventory Management, Campaign Management/ Marketing, Channel Management, Customer care / User Management, Document Management System, Order Management, Product Management, System Management, Trouble Ticketing/ Contact Management, Loyalty Management.
 Knowledge of CRM process flows for prepaid and post paid customer activations, order handling, top ups etc.
COMPUTER SKILLS

 Well acquainted with Windows operating system and necessary office tools, familiar with Linux OS
 Well acquainted with diagramming tools such as Visio and Aris
 Well acquainted with Computer Networking aspects, TCP/IP, routing, switching and Mobile IP v6 (MIPv6).
 Well acquainted with Rational Clearcase and Rational Clearquest.
 Well acquainted with Oracle databases.
 Basic knowledge of TTCN-3, Perl, C and SQL.