MASTER BLACK BELT

8/2007 – 11/2011

• Implemented the strategic operating model for Front-To-Back Risk processes incl. risk, finance, operations and trading (book management)
• Streamlined risk (VaR, Issuer risk) reporting processes
• Migrated Risk control processes from premium locations to UBS offshore centres
• 10 fold reduction of data quality amendments in risk reporting. 

Responsible for:
• Leading a global team (UK, Zurich, Singapore) of 10 process analysts
• Leading regional process improvement and offshoring initiative to support strategic transition
• Establishment of process KPIs (delivery time, defects, efficiency) within risk control

Change Management, Prozessmanagement, Lean Prozesse, Six sigma

10/2004 – 6/2007

• Trained and coached high performing Lean Sigma Black Belts, who delivered CHF 6+ Mio/p.a. additional bottom line impact
• Implemented innovative of project benefit tracking model in Private Banking operations
• Resolved long standing business complexity issue thus saving cca CHF 1 Mio/p.a.
Responsible for:
• Managing a pool of 10 Black Belts to run projects in Operations
• Coaching improvement projects in operations and investment management
• Facilitating Rapid Improvement Project workshops
• Deploying Operational Excellence into Private Banking Operations
• Implementing Business Process Management for Private Banking Operations

Change Management, Lean Prozesse, Enterprise project management (EPM), Six sigma, Schulung / Coaching (allg.)

10/1996 – 9/2004

• Coached 30+ process improvement projects – reducing customer’s cycle time, enhancing business profitability –increased bottom line impact by an excess of USD 3 Mio/p.a.
• Increased customer loyalty in retail segment through targeted end to end process improvement actions
• Presented large impact Six Sigma project (#1 European project) to GE CEO, Jack Welch
Responsible for:
• Managing a 100+ employees central operations, including call centre, consumer loan setup, collections
• Project Management Office Lead with budget responsibility of 4 Mio USD
• Training of Green Belts, Process Owners
• Leading the integration from operations side to consolidate back-office processes to central operations
• Leading the deployment of Six Sigma program for the consumer business at GE Capital Hungary (a 1200 people organization)

Change Management, Lean Prozesse, Six sigma