Business Analyst/Consultant, Process Analyst, Project Manager

2/2012 – 11/2014

As a Lead Business Analyst my responsibilities included,
• Actively engage and own (in parts) the end to end design and delivery phases.
• Engage and lead requirement gathering exercise by conducting workshops, one to one meetings, site visits and group interviews (including users from various business areas) with the stakeholders to gather business requirements.
• Work closely with business owners at various levels like product managers, operations heads, programme managers, customer experience leads and actual field users to understand the business requirements through active listening & questioning techniques
• Map Project requirements to existing processes to identify the gaps and to be process changes required.
• Define and confirm the project scope with stakeholders.
• Conduct a thorough analysis to establish priorities, benefits and dependencies for the business requirements.
• Support and carry out necessary activities during Testing and Training phase to ensure all business requirements are met.
• Designing an end to end solution and to-be processes which satisfies customer requirements.
• Conduct regular cross functional team meetings during design phase to include all the stakeholders across the company at various levels.
• Arrange and lead design workshops to attain stakeholder approval on the proposed solution.
• Ownership of the end to end solution.
• Introduce efficient methods for solution design and implementation which aligns with COTS product approach.
• Work closely with the system architects, system designers and development teams to ensure the proposed solution is aligned with the organisation’s strategy and fulfils all the business requirements.
• Suggest business changes and process improvements which adds value to the deliverable and helps to achieve the business objectives.
• Manage business owners/ stakeholders successfully in order to achieve successful implementation of the COTS product with minimal customisation.
• Ensuring that the new processes are fit for purpose across the operational Teams and customer and are affiliated with the client organisation’s policies.
• Stakeholder management from various parts of the business.
• Lead and Guide junior team members and provide necessary support as part of the training process.
• Assign work packages to the other team members.
• Conduct internal reviews to maintain quality of the deliverables.
• Responsible for the overall quality of the project deliverables.
• Ensure all the deliverables are completed on time to avoid any project delays.

As a Project Manager my responsibilities included,
• Implement agile methodology to ensure a quality deliverable.
• Ensuring that projects conform to PRINCE2 methodology and required standards.
• Producing project definitions to include validated functional requirements, scope, responsibilities, budgets, timescales and resources.
• Implement and adhere to the agreed change management processes and risk management strategy.
• Prepare and own the end to end Project Plan.
• Agreeing project time scales and deadlines with stakeholders.
• Holding weekly internal and external meetings on progress.
• Publishing regular progress report for the project board review.
• Single point of contact for all communications between the project board and other business stakeholders.
• Managing team members to ensure that all milestones are achieved within the agreed timeframes.
• Responsible for identifying and analysing project risks.
• Maintaining client relationships

Enterprise project management (EPM), Business Analysis

5/2011 – 11/2011

As a Business Analyst and Solution Consultant I was responsible for,
• Analyse customer requirements and define the scope for implementation.
• Conduct workshops for requirement gathering activities.
• Adhere to use of agile methodology to ensure a quality deliverable.
• Stakeholder management from various parts of the business.
• Conduct workshops and cross functional team calls with the team of system designers and operations/stakeholders and testing team.
• Attain Sign off on agreed scope and the proposed solutions.
• Implementing and end to end solution which meets customer requirements.
• Conduct Feasibility Studies to access the possible solution options and their impact in terms costs, benefits and risks.
• Perform Gap Analysis to identify the loop holes in the existing process and provide manual/automated solution to rectify the problem.
• Ensuring that the end to end processes are fit for purpose across the BT’s line of business.
• Actively support and monitor testing phase.
• Ownership of the documentation and end to end solution.
• Lead a team of junior consultants and support them in their individual projects.
• Support project manager in planning phase and agree delivery time scales.
• Produce quality solutions to align with the Strategic Architecture and existing processes.
• Work along with the Technical architectures and Product Managers and act as a bridge between business users (non-technical team) and technical team to ensure the business requirements are transferred in to system capabilities to accomplish expected results
• Work with people at all levels including directors, programme managers, platform architects etc. within an organization to achieve project objectives.

Business Analysis

2/2006 – 12/2010

As a lead designer I was responsible for,
• Understand client requirements and translate these requirements into functional specifications, services and implementations, custom designing and process solutions by following the standard guidelines
• Conduct workshops for requirement gathering activities.
• Ensuring that the end to end processes are fit for purpose across the business.
• Conduct Feasibility Studies and Gap Analysis.
• Work in agile methodology to ensure a quality deliverable.
• Manage adherence by the Platform to the Architectural Conformance mandate set by Design Architects.
• Implementing and end to end solution which meets customer requirements.
• Support product managers in producing training material.
• Act as a stakeholder for system designers and provide the required inputs and support.
• Working with off shore teams in the design and development areas.
• Liaising with the business, understanding the business needs and benefits.
• Documenting the business requirements (scenarios / use stories / use cases).
• Conduct internal reviews to maintain quality of the deliverables.
• Identifying the changes needed to Business processes to support the changes required.

Business Analysis