IT & Management Consulting

4/2017 – 9/2017

- Administrative and Operational support of the Global Program Manager
- Ensure the development and control of the programs governance as basis for the overall program steering and monitoring
- Presentations for program meetings, steering committees and further key meetings
- Risk & Quality Management concerning the Program Management
- On-boarding, Budget Reports, Coaching, Communication
- Project Plans, Status Reports, Task Lists, Risk & Issues Logs, SharePoint
- Support to multiple global and local projects within the Program

Projektmanagement (IT), PMO (IT), Systemmigration, Programm-Management

5/2012 – 1/2014

Managed office in Riga and Project Management team of up to 8 people, managed teams within acquired companies of up to 45 people in budget, time and quality
• Led the projects on performance improvement, process reengineering, restructuring
and transformation to meet agreed targets (e.g. further sales within 2 years)
• Conducted research, valuation and consulting clients on potential acquirers and
takeover targets. Analysis and support Start-Up projects and Venture Investment.
• Worked on several M&A projects in Eastern Europe, post-merger integration,
business transformation and real estate investment projects.

IT-Support (allg.), Management (allg.), Fusionen und Übernahmen, Forschung & Entwicklung

6/2011 – 1/2015

Providing medical treatment consulting services to the clients from CIS countries on various health travel options to Germany, India, Turkey plus 14 countries
• Managing diverse teams of up to 15 full-time employees in three countries
• Consulting and working on daily basis with partner Hospitals (250 Hospitals) on continues service improvement on patient management, pricing policy, healthcare strategy and product development targeted on clients from Central Asia and Russia
• Consulting Ministry of Health of Latvia and Uzbekistan on Healthcare Development, Medical Tourism and Marketing of Medical Services for expanding client base.
• Consulting various leading Hospitals on conducting Out Patient Diagnosis (OPD) sessions abroad.
• Consulting various Hospitals in establishing international patient desks
• Strategy Consulting on defining product group for boosting the sales for private Hospitals.
• Market Entry and Business Development for new markets

IT-Strategieberatung, Produkt- / Sortimentsentwicklung, Management (allg.), Business Development, Marketing, UNCLASSIFIED, Dienstleistung (allg.)

11/2009 – 6/2011

Managed Global IT-Projects on Process Implementation and IT Service Management
• Led projects on process roll-out of ITILv3 Problem and Incident Management, Configuration process support in working with external Vendors and support to the Release and Transition Management Program as a dedicated PMO to several project managers on meeting best practice procedures and guidelines
• Supported development of ITILv3 training (e.g. quality assurance) and coordinated execution of Problem Management training to several Bank Units.
• Supported development of assisting tools: ISO 20000 Gap Analysis Tool, Process Maturity Estimation Tool to help the client to identify weaknesses and process status.

Service Management, PMO (IT), IT Service Management (ITSM), Qualitätsmanagement / QS / QA (IT), IT-Support (allg.), Konfiguration, Schulung / Training (IT), Rollout, Technische PMO, Technisches Qualitätsmanagement / QS / QA, Management (allg.), PMO, Qualitätsmanagement (allg.), Schulung / Coaching (allg.)

3/2009 – 8/2009

Assisted Underwriting & Risk Management Department at Euler Hermes – Export Credit Insurance, with the special focus on CIA Countries by analyzing and valuation of export credit insurance requests (e.g. profit & loss, balance sheet movements, business case analysis)

Management (allg.), Risikomanagement, Risikomanagement (Finan.), Import-/Export-Logistik

10/2008 – 8/2009

IT-Projects: IT Costs Analysis, IT Service Management, Shared Services, and IT Organization - Demand Supply.
• Developed concepts for the clients (e.g. KPI Compliance in Accounting Dep.)
• Supported design and valuation of possible IT-Architectures, especially tools for Master Data automation in Finance and Accounting departments

Service Management, IT Service Management (ITSM), Management (allg.), Finanzen (allg.), Rechnungswesen (allg.), Dienstleistung (allg.)

3/2008 – 8/2008

Assisted project on merging Service Management department in several business units based on IT Infrastructure Library v3 (ITILv3).
Developed management reports, milestone tracking, maintenance of Project Portal (e.g. Administration, SharePoint, Back Up etc.)
Developed process documentation mapped in MS Visio (Process Mapping), functional specifications documents, use cases and implementation measures

ITIL, Service Management, Microsoft SharePoint Server, Back up / Recovery, Schreiben von Dokumentation, Management (allg.)

4/2006 – 5/2006

Integrated Processes / Six Sigma
• Assisted in development of Bombardier Transportation Process Management System
• Coordination of the program activities of BTIP in all divisions of Bombardier Transportation and expanding BTIP intranet page
• Coordination of Document Management System and development of actual progress reports for the management

Projektassistenz (IT), Intranet, Technische Projektassistenz, Management (allg.), Prozessmanagement, Projektassistenz

9/2005 – 2/2006

• Supported Process-Management Team with As-Is and To-Be Process Modeling and description of process change
• Assisted Business-Case-Team with the data analysis and the Identification of cost saving potential in cooperation with Bearing Point
• Supported Infrastructure-Team with the research in possible Infrastructure Architecture solutions on SCM Tracking and Tracing (Bar Codes, RFID Technologies)

Projektassistenz (IT), SAP Supply Chain Management, Computer-Aided Software Engineering, Radio-frequency identification (RFID), Technische Projektassistenz, Management (allg.), Prozessmanagement, Projektassistenz, Supply-Chain-Management (SCM), Forschung & Entwicklung

1/2001 – 3/2003

Consulting Senior Management on IT Purchase and System Administration
• IT Help Desk support to the team: Hardware / Software
• Training of the new colleagues in Enterprise and Security systems and preparation of trainings documentation on soft- and hardware

IT-Support (allg.), Systemadministration (allg.), Schulung / Training (IT), Schreiben von Dokumentation, Management (allg.), Schulung / Coaching (allg.), Einkauf (allg.)