ITIL Service Delivery and Operations

4/2007 – 3/2009

Control IT changes and releases
Ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of Change-related incidents upon service quality, and consequently to improve the the day-to-day operations of the organization.
Filtering changes

Managing changes and the change process
Chairing the CAB and CAB/EC
Reviewing and closing RFCs
Management reports

Configuration Management :
Providing accurate and reliable information to the rest of the organization about all the components of the IT infrastructure.
Keep the Configurations Database up-to-date:
Up-to-date records of all CIs: identification, type, location, status, etc.
Interrelations between CIs.
Services provided by each CI.
Serve as a support to the other processes, in particular to Incident Management, Problem Management and Changes Management.

Release Management
Establishing a planning policy for the implementation of new versions.
Developing new versions or buying them from third parties.
Testing new versions in an environment that simulates the live environment as closely as possible.
Validating the new versions.
Implementing new versions in the live environment.
Carrying out back-out plans to remove the new version if necessary.
Updating the DSL, the DHS and the CMDB.
Informing and training customers and users about the functionality of the newly released version.

Service Management, Release-Management, Qualitätsmanagement / QS / QA (IT), System Center Configuration Manager, Change Management

7/2005 – 4/2007

As Capacity and Performance Management Manager:
⇨ Managed/coordinated the CPM project with efforts of 5 people to perform a thorough performance check for all the changes/business requests that were to be incorporated with the existing system and or a complete new system.
⇨ Developed and implemented a process within the organization for the capacity management area.
⇨ Managed and participated in exclusive executive meetings, agendas and presentations to meet the business goals for the organization.
⇨ Managed the CPM projects with budgets of up to $60M Yen.
⇨ Analyzed the performance of the IT infrastructure of Shinsei Bank comprising of over 500 Servers and over 300 applications.
⇨ Led implementation of Load Runner, JMeter and Quality Centre to add value to the services within the department and ensure quality results.


As Manager for Control and Design and Measurements Team/Release Management Coordinator:
⇨ Managed an offshore (India) portal application support team that supports Application Performance and Design Review Management processes.
⇨ Implemented procedures and improvised the policies.
⇨ Revamped the IT department and streamlined the traditional workflow with improvised work flow designed and developed with Engineers from Toyota Japan.
⇨ Restructured Release Management Process by implementing automated deployment tools developed In house to integrate Shinsei Banks Infrastructure.
⇨ Introduced Risk Analysis within the Change Request workflow to ensure the release are safe minimizing failures.
⇨ Introduced design review meetings mergers with Change Control Board Meetings to have a better understating of the entire releases.

As Project Manager and Coordinator:
⇨ Successfully consulted on Application Development and Infrastructure Projects using SDLC methodologies.
⇨ Managed and participated in exclusive executive meetings, agendas and presentations to meet the goals of leaders in large organizations.
⇨ Led projects with budgets of up to $6M Yen.
⇨ Successfully coordinated with migrated MUREX application from the old infrastructure to a high end UNIX Box’s that was able to support the front end banking Traders to process the company’s portfolio within a acceptable time frame.
⇨ Supported the IT Infrastructure in managing the development of application that helps monitor the real time performance characteristics of the servers and that had the capability of six month advance prediction of the disk space utilization for the given servers
⇨ Managed and coordinated the Business request to its development through Iflex, Whipro, CashTec and other companies, delegation, follow-ups and driving to completion with-in time limits.
⇨ Efficiently managed QA department servicing both functional and Performance Testing for Retail Banking application.
⇨ Headed the Capacity and Performance management Team as a lead for Shinsei Bank Japan.

IT Service Management (ITSM), Qualitätsmanagement / QS / QA (IT), Change Management, Enterprise project management (EPM)

4/2001 – 7/2005

Implementing QA and Test Process and Procedures
Developing Test scripts and test cases
Test execution using automation testing tools (Winrunner, loadrunner)
Preparing test plan
Bug tracking
regression testing

Technisches Qualitätsmanagement / QS / QA, Enterprise project management (EPM)