Business Intelligence & Analytics

1/2014 – 1/2015

 Developed MS Access software for call centre integration, training the team on the best use of reports and analysis
 Successfully led the development and implementation of the ETL process, creating and automating routine and ad-hoc reports
 Devised, implemented and used balanced scorecards, dashboards and executive reports
 Created detailed analytical insights to reflect the customer point of view
 Ensured the efficiency and effectiveness of the operation by implementing procedure, guidelines and instructions
 Developed universes and reports in SAP Business Objects and IBM Cognos.


“I hired E. to lead the Performance Reporting department in Cardif Turkey. He has taken over an extremely difficult job at a time when things were rough. Through patient iterations and structuring of available infrastructure, he has enabled quite good and sufficient reporting structure, which has led to clear performance monitoring.”
Uğur Ҫağlar CMO at BACK-UP, Affinion International

Versicherungen (allg.), Business Intelligence (BI), Data Mining, KNIME, Rapidminer, Reporting, SAP BusinessObjects (BO), Crystal Reports, Microsoft Access, Mysql, Sap Bi, PL/SQL, VBA (Visual Basic for Applications)

1/2014 – offen

 Skillfully developed SAP Business Objects BI and generated reports
 Prepared detail analysis for call center operatives to determine the best time to place calls as per customer groups
 Meticulously analyzed success with metrics by creating KPI’s and executing plans to achieve ongoing improvement
 Developed the business reporting infrastructure ensuring cost efficiencies by creating automated reports

Crystal Reports, SAP BusinessObjects (BO), Reporting, Rapidminer, Data Warehousing, Data Mining, Business Intelligence (BI), Microsoft Access, Sap Bi

1/2012 – offen

 Installed SAP BO system and developed reports.

“E. has looked after our reporting with SAP Business Objects now for more than 3 years. During this period he has systematically improved our overall reporting framework and offered solutions and ideas to problems we had over this time. E. skill with understanding our SAP database and Universe structure has been outstanding as he continues to find solutions to our requests and deliver the finished product month after month. E. has often helped us with issues on the SQL Server where our own IT staff could not resolve which shows his commitment to getting the right result every time. E. has been a valued member of the Festool team over these years and he is genuinely a honest and hardworking person to work with.”
Blair Brydon, Managing Partner, Festool Australia

Business Intelligence (BI), Reporting, SAP BusinessObjects (BO), Crystal Reports, Microsoft SQL-Server (MS SQL), Sap Bi, SAP Business One, VBA (Visual Basic for Applications)