Experienced hands-on QA Test Manager

3/2011 – offen

I was hired as a QA Analyst to develop and execute the testing activities for all of the Lotaris/Forbes products. I soon took the role of a QA Lead, where I built a QA team and the QA function, with all its processes and guidelines. I am also responsible for the quality of all product releases in the company and establishing the test strategies through out different phases (Test environment, Pre-Production, Production).
My main activities and achievements:
• I Built the Lotaris QA department by setting up the QA Strategy (manual, automated, performance, security testing), Processes, Guidelines, Report templates and chose, implemented and configured new QA Management tools.
• I participated in the evaluation and selection (through RFP) of a partner company and I built a remote QA team in Romania – successful partnership is still on going.
• I Manage the QA Team (1 QA Engineer in Switzerland and 5 test analysts in Romania).
• I’ve been involved in features definition and design.
• I am responsible for designing the Acceptance Criteria – functional (in form of Gherkin Scenarios) and non-functional - for each feature and to making sure that each feature meets its acceptance criteria.
• Hands on Test Analysis, execution and reporting (test cases, test plans and reports) of mobile applications (Android, iOS and Windows 8), back-end systems (mainly RESTapi and SOAP) and WebUI. Projects included are a License Management System, Analytics System, in-app Commerce platform, Digital commerce and entreprise wallet that included a checkout and PCI DSS Payment systems with Credit Card, Paypal, Google Checkout and integrations with mobile Operators from different countries.
• I was directly involved in the development process, being part of the development team (Agile methodologies Scrum, Kanban and Lean).
• I make sure that Unit tests and integration tests are implemented by the development team for each feature.
• I was responsible for the requirements of an in-house Android Test automation framework.
• I executed performance test campaigns with JMeter.
• I define and plan the release and production rollouts QA strategy, including management of bug fixes from bugs opening until closure and release, through the different environments (QA, Pre-production, Production).
• I work close with Lotaris Product Director for the requirement clarification and improvement proposals.
• I’m the 1st line of support to customer QA, Project Management and delivery teams on different time zones (USA, China, Japan and Europe).
• I report directly to Director of Operations.
• I have organized the first annual “team event” for the company.

Selected Accomplishments:
Achieved to successfully build and manage the QA Department with a remote team, which we consider as an extention to our team, rather than a service provider team. The company won the Red Herring Global Award 2011 (http://www.redherring.com/).

Pci DSS, Microsoft Windows Mobile, UNIX, Android, iOS, Projektleitung / Teamleitung (IT), Kanban, Behavior Driven Development, Scrum, Testen, Testdesign (IT), QoS (Quality of Service), Qualitätsmanagement / QS / QA (IT), ISTQB, SOAP, Rollout, Requirement Analyse, Software Asset Management

11/2010 – 2/2011

Assigned to a 4 months SAP performance project, where I was responsible of changing the old and developing new Performance Scripts with HP LoadRunner (VUGen). The mission consisted of doing a performance test campaign on SAP (ECC and ABZ-BW) after the upgrade of the DB from mySQL2005 to mySQL2008.

Selected Accomplishments:
I had my first professional experience with SAP and LoadRunner and yet I was able to deliver successfully in such short period.

Mysql, SAP ECC, Testen, Testdesign (IT), SAP BW

3/2008 – 10/2010

As an I&S Test consultant, I was responsible for analysing, writing, estimating and executing the tests of several projects using HP Quality Center. The various projects were:
• Matrix, a prepaid system that involves several platforms. The main ones being Oracle BRM (previous Portal Infranet), Amdocs and Twister (Payment Platform)
• Orange MyAccount website (WebSelfcare Efficiency project), with focus on one-time, recursive and threshold prepay recharges - Payments
• Payment Center, a completely new Payments application to allow secure payments through the storage of all sensitive Credit Card information in an External company system (PCI DSS Compliancy project).
• Billing Mediation Process testing, processing CDRs and making sure they are distributed to the correct destination with correct charging values.
During 6 months I was also the 1st line of support for the team’s Automation Test scripts (with HP QTP). Whenever a test failed, I had to debug the issue and in case of a bug, report it, or fix it the test code with QTP.
I had also the responsibility of doing on-going support for production issues.

Selected Accomplishments:
Country and culture change with ease, while being able to deliver on time and with high quality. I had to manage and test several projects at the same time. Great flexibility to accept and test new projects and platforms to test.

ITIL, Pci DSS, IT Service Management (ITSM), Testen, Testdesign (IT), Qualitätsmanagement / QS / QA (IT), ISTQB, Vbscript, SOAP, Automatisierungstechnik (allg.)