Data Backup/Recovery Specialist

5/2011 – offen

Role: Data Backup Archive Solution Plan, Design, Implementation, Administration and Support.

Accomplishments:
• Achieved 100% Successful Test Result for TSM Backup Solution implementation at a leading Customer site.
• Received Successful Project Sign-Off from Customer.
• Received Customer Appreciation for Streamlining and improving Backup Success Rates.
• Recovered the crashed Production TSM Data Backup server independently within SLA for a leading Banking Customer onsite.
• Restored 15TB of Critical Production Database Successfully.
• Restored complete Production Server Successfully.
• Achieved >99% Daily Backup Success Rate across huge backup environment.
• Managed various Critical Customer Sites independently.


Project Details:

 Project – 1: Leading Information Technology and Communication Complex, Saudi Arabia.

• Responsibilities and Key tasks performed:
 Plan and prepare Design for Tivoli Storage Manager backup infrastructure as per customer requirements .
 Design, Implementation and administration of backup/recovery solutions for new projects in multiple complex isolated physical Networks.
 Generate and update Backup / Recovery, Archival / Retrieval Capacity, Tasks, Project and Incident reports and communicating to the Management.
 Mapping Business requirements into Technical requirements considering RPOs and RTOs.
 Managing backup environment in accordance with Incident Management, Problem Management, Configuration Management and Change management.
 Maintenance and Performance tuning enhancement of Backup / Archival infrastructure including hardware and software.
 Manage Enterprise Storage Tape Library hardware.
 Prepare and update Technical Documentation of Solution Design, Implementation and Operations tasks.
 Prepare response to RFPs (Request for Proposal) and evaluating response to RFPs for new Backup products.
 Implementation of backup retention and security policy as per customer requirements.
 Deliver High Availability and Business Continuity of backup services across the IT Infrastructure maintaining service quality 24x7 within defined SLA’s.
 Take initiative and ownership of end to end backup tasks independently.
 Identify, report any risks and recommend best practice and advice proactively.
 Perform RCA(Root Cause Analysis) for Major and Critical incidents and problems.
 Training, supporting and imparting knowledge transfer to team members.
 Automation of Backup failure alerts by SNMP configuration.
 Install/Configure/Troubleshoot Backups of File-system and Database (Oracle, DB2, and SQL) for RAC and MS-Failover Clusters.
 Install/Configure/Troubleshoot Lan-free/SAN backups using Storage Agents.




 Project - 2 (Completed): Leading European Aeronautical Company, Saudi Arabia.


• Responsibilities and Key tasks performed:
 Design TSM Backup environment for protection of TSRM Application and Database.
 Installation and configuration TSM v6.2 backup server.
 Installation and configuration TSM backup clients.
 Installation and configuration of TSM-API Client for DB2 Database.
 Configuration and Integration of IBM-Tape Library TS 3100 with the TSM server.
 Implementation of TSM-Disaster Recovery Management (DRM).
 Training Customer team to manage the TSM setup.
 Prepare and update Design, Implementation and Administration documents.



 Project – 3 (Completed): Leading Telecom Service provider of Saudi Arabia.


• Responsibilities and Key tasks performed:
 Manage Data backup environment of a leading Telecom Service provider.
 Administration of 5 TSM Servers on v 6.2 and v 5.5 on AIX.
 Installation/Configuration/Troubleshooting of TSM client version 6.2, 5.5 on AIX, Solaris, HP UNIX and Windows platform.
 Installation/Configuration of Tivoli Data Protection (TDP-Oracle, SQL, Exchange).
 Installation/Configuration of LAN-Free Backup using Storage Agents.
 Resolution of TSM Server/TSM/TDP Client issues.
 Troubleshooting and resolution of Performance related issues during Backup/Restore, Archive/Retrieve Operations.
 Manage and maintain Daily Backup reports for Database and File systems backups.
 Installation, Configuration and Manage and IBM Storage Tape Library and Tape drive hardware.

Oracle-Anwendungen, SQL, IBM DB2, Hardware-Design, Incident-Management, Datenschutz, IT Sicherheit (allg.), UNIX, IBM Aix, Netview, IT-Support (allg.), Konfiguration, SAN / NAS, Back up / Recovery

7/2009 – 12/2010

Role: TSM Backup/Recovery Administration.
Project: Leading Automotive Company, USA

Accomplishments:
 Worked successfully towards improving and maintaining the Backup Success Rate to > 98%.
 Successfully completed all DR Tests and Critical Restorations.
 Worked independently on recovering TSM server within SLA.
 Received a lot of customer appreciations.
 Imparting trainings to new resources contributing in the Project delivery effectively and efficiently.

Responsibilities and Key tasks performed:
 Manage TSM Backup environment of a leading organization with Fortune Ranking under 10.
 The TSM Backup environment included over 150 TSM servers and thousands of TSM/TDP Oracle/SQL clients on UNIX and Windows platform.
 TSM/TDP Client-Server administration:-Installation/Configuration/Troubleshooting of TSM Server/clients on UNIX and Windows platform.
 Backup and Recovery Management – Alternate Machine Restores.
 Manage TSM Administrative tasks e.g., migration, reclamation, backup database, backup storage pool, expiration.
 Disaster Recovery Management – Planning and executing DR Test successfully and documentation as per the process.
 CBMR (Cristie Bare Metal Recovery) Backup Management.
 Backup Failure Analysis and Trends.
 Problem Determination and Solution.
 Media(Tape) Management – Offsite and Scratch Tapes.
 Handling Critical, Urgent, High and Major incidents and Change Management independently.
 Remote administration and management of IBM Tape Libraries 3584, 3582, 3583, TS3310.
 Proactive approach in reducing the number of faults
 Imparting trainings to new team members and Platform Teams.
 Ensuring and Achieving High Degree of Customer Satisfaction consistently through proper communication.

Oracle-Anwendungen, SQL, UNIX, Systemmigration, Konfiguration, Tape Libraries, Storage, Back up / Recovery, Telekommunikation / Netzwerke (allg.), Schulung / Training (IT), Management (allg.), Kommunikation (allg.), Öffentlichkeitsarbeit, Medien (allg.)

12/2006 – 6/2009

Role: Backup/Recovery/Storage Administration.
Project: Leading Telecom Service Provider of UK.
Accomplishments: Award for Streamline of TSM Backup Environment.
Overseas On-site Experience: TSM Backup Server/Client Up gradation at Cable&Wireless
Manchester, UK during April 2008


Responsibilities and Key tasks performed:
 Manage Tivoli Storage Manager (TSM 5.5) servers on Solaris and Windows.
 Manage TSM Server-TSM/TDP Client environment consisting of HP UX/Solaris/Windows servers and configuration of Backup schedules on new nodes in new Policy domain.
 Manage TSM Database, Recovery Log and Storage Pools.
 Perform Daily Checks on TSM server to ensure stability and performance.
 Analysis for Failed/Missed backups.
 Restoration from Backups.
 Up gradation and Migration of TSM Server/TSM/TDP Clients.
 Remote administration of StorageTek Tape Libraries SL8500, L700. Experienced on ACSLS Library Management Software.
 Working knowledge of Storage products like IBM DS4000, NetApp Ontap 7.0. Aggregate, Volume, Raid Groups, Qtree, Quotas, Snapshots & Snapmirror.
 Ensure high degree of Customer Satisfaction (CSAT) and SLA. Proactive approach in reducing the number of faults.
 Vendor Management in case of Hardware fault.

HP-UX, Netview, Systemmigration, Konfiguration, Tape Libraries, Storage, Back up / Recovery, User Experience (UX), Management (allg.)