BSS/OSS Senior Expert

4/2015 – 5/2017

As Technical Design Authority (TDA) had responsibility for telecommunication products design (on IT side), their implementation, and configuration on a daily basis – in Ordering, Order Fulfilment, Service Management, and Enterprise Product Catalogue management software packages.
Vodafone UK used two separate software packages for Ordering and Order Fulfilment activities.
In Residential / wireless business sector the Oracle OSM and Siebel CRM systems were used. In Enterprise / wireline business sector the Amdocs SOM and Amdocs OMS - CRM systems were used.

Detailed activities included:
• Reviewed technical design of external suppliers in BSS/OSS telecommunication domain.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Recommended architectural improvements, design solutions and integration solutions.
• Designed strategic plans for product design in BSS/OSS ordering and billing areas, incorporating industry standard product development practices to support future projects.
• Assessed vendor products and maintained positive vendor relations (Amdocs, Oracle),
• Designed over 35 new or updated wireline and wireless Vodafone UK products. The design included Product Catalogue, Ordering, Service Fulfilment, Product and Network Assurance.

Oracle-Anwendungen, Siebel CRM, CRM Beratung (allg.), Service Management, IT Service Management (ITSM), Telekommunikation / Netzwerke (allg.)

4/2013 – 11/2014

with Business Analysis, Architecture Design, and Project Management related to BSS/OSS application areas including CRM, Ordering, Billing, IT Service Fulfilment, Assurance, and Trouble Ticketing solutions:

• Managed annual operating budget of OMH company, and its business finances, including paying suppliers.
• Prospected to obtain new accounts while maintaining relationships with existing accounts.
• Performed system analysis, documentation, testing, implementation and user support in BSS/OSS platform projects (see below)
• Gathered requirements and performed gap analysis through design workshops with users.
• Supported system developers by creating system models, diagrams, and charts. Utilizing IT standards (TOGAF, TMForum Frameworks, BPMN, SOA)
• Documented business processes and analysed procedures to see that they would meet changing business needs.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Directed planning, budgeting, vendor selection and quality assurance efforts. Utilizing PM Industry Standards (PRINCE2, PMP, Agile Software Development).
• Supervised the work of team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be addressed.
• Coordinated design meetings and decisions across several internal departments and teams.


Key BSS/OSS platforms involved in projects included following key BSS/OSS vendors:
• Amdocs (CES, Clarify, ABP, OMS, EPC/MEC)
• Ericsson (Conceptwave Catalog Management, Order Care) ,
• BMC/Remedy (Remedy ITSM),
• Huawei (NGBSS)

Service Management, IT Service Management (ITSM), Agile Methodologie, Qualitätsmanagement / QS / QA (IT), System Analyse, Serviceorientierte Architektur, Schreiben von Dokumentation, It-Beratung, Konzeption (IT)

3/2011 – 10/2012

Management of a new Amdocs CRM system implementation team delivering business sales and support functionality to Cortal Consors. Main activities included offshore development teams synchronization, and vast on-site stabilization testing period, followed by acceptance and deployment to production.

Project did finish with production handover of delivered functionality

CRM Beratung (allg.), ITIL, Testen, Management (allg.)