Certified in: ITIL 2011 Expert, SCRUM PSM, SCRUM PSPO, PRINCE2, COBIT, IT ASSET MGMT, CLOUD, ISTQB, TOGAF, ArchiMate UML Certified
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- 1 Referenz
- 95€/Stunde
- 81671 München
- National
- de | en | hu
- 22.04.2023
Kurzvorstellung
Auszug Referenzen (1)
"Mr. H. has lead the EDM (Extrusion Die Manager) and our Digital Archiving System excellently.
Both projects have been rounded up on time and above all on budget.
We plan to contract Mr. H. again for a new software engineering project.
finally, we were very pleased with the human and managerial touch/skills of Mr. H.
S Dveer"
1/2008 – 11/2009
Tätigkeitsbeschreibung
- Design and Development of a Document Archiving System (DAS), technical drawing online administration
- Planning, Design, Development of a Service Asset and Configuration Management system, called the Extrusion Die Management system (EDM)
- Integration of a multi-media (chat / voice / camera support) Incident and Problem management system
ITIL, Konfiguration, Engineering data management (EDM), Extrusion, Management (allg.)
Qualifikationen
Projekt‐ & Berufserfahrung
1/2008 – 11/2009
Tätigkeitsbeschreibung
- Design and Development of a Document Archiving System (DAS), technical drawing online administration
- Planning, Design, Development of a Service Asset and Configuration Management system, called the Extrusion Die Management system (EDM)
- Integration of a multi-media (chat / voice / camera support) Incident and Problem management system
ITIL, Konfiguration, Engineering data management (EDM), Extrusion, Management (allg.)
1/2006 – 12/2016
TätigkeitsbeschreibungChange Management / Change Evaluation / Bug development and defect incident tracking system design project
Eingesetzte QualifikationenIncident-Management
1/2004 – 12/2005
TätigkeitsbeschreibungKnowledge and Change Management information system design and development in 5 different languages (incl. localization and translation of Knowledge Documents)
Eingesetzte QualifikationenITIL
1/1999 – 3/2015
Tätigkeitsbeschreibung
- Oracle: Employee skill tracking and career eLearning development project
- Siebel: Bug development and defect incident tracking system design project
- Siebel: Knowledge and Change Management information system design and development
- Oracle: MIS (Management Information System) for software licenses and other development asset categories
- Oracle: Asset Management and Configuration System to categorize hardware components
- MBB Medizintechnik: Asset Information Management System for tracking laser hardware repair incident history
- Papierwerke Aschaffenburg: Document Management system for Part Configuration (Bill of Materials)
Business Intelligence (BI), Reporting, Oracle-Anwendungen, SQL, Administration von Datenbanken, Siebel CRM, CRM Beratung (allg.), Enterprise Resource Planning, Incident-Management, ITIL, Service Management, UNIX, Windows XP, Windows 7, Betriebssysteme, Apple Mac Systems, Release-Management, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), SQL*Plus, 2nd & 3rd Level Support, IT-Support (allg.), Konfiguration, System Design, It-Beratung, Change Management, E-Commerce, Informatik, Aus- / Weiterbildung
1/1989 – 9/1989
TätigkeitsbeschreibungService Asset and Configuration Management System / MIS (Management Information System) for software licenses and other development asset categories
Eingesetzte QualifikationenService Management
Zertifikate
Ausbildung
Rosenheim
Über mich
• IoT (Internet-of-Things) Foundations
• Oracle Sales Cloud: Import and Export, 2017
• Oracle Sales Cloud: Implementation, 2017
• Oracle Service Cloud: Administration, 2017
• Trello, JIRA Software / JIRA Service Desk / Confluence by Atlassian, Kanban
• Oracle Commerce: ATG Managing Your Site Using Business Tools Rel. 11
• Oracle Commerce: Configuring & Deploying Oracle ATG Web Commerce Site Rel.10.2
• Oracle Commerce: Administering Your Content Environment Rel. 11.1
• inQuira / Oracle Knowledge Management & Analytics
• BCS Business Analyst / Requirements Engineering
• Agile, SCRUM Project Management
• TMMp MBA Masterclass series “Strategic Review & Business Planning”, “Marketing”, ”Finance”
• CISSP (Certified Information Systems Security Professional)
• Oracle Database 11g: Data Warehousing Fundamentals
• ArchiMate 2.x (The Open Group Architecture Framework – Universal Modeling Language, UML)
• Oracle Financials modules (General Ledger, Payables, Receivables, Fixed Assets, Order Entry, Inventory, Purchasing)
• HRMS back office modules (Human Resources, Payroll)
• Oracle Front Office(Sales & Marketing, Sales Compensation)
• Oracle Tools (Forms, Reports) and RDBMS, OLAP technologies
Weitere Kenntnisse
Certified in following areas:
======================
• ITIL® Version 2011 Certified Expert
• ITIL® 2011 Managing across the Lifecycle (MALC) Certification
• ITIL 2011 Service Strategy Certification
• ITIL 2011 Service Design Certification
• ITIL 2011 Service Transition Certification
• ITIL 2011 Service Operation Certification
• ITIL 2011 Continual Service Improvement Certification
• ITIL 2011 Operational Service and Analysis Certification
• ISO / IEC 20000 Certification (IT Service Management System)
• IT Asset Management Foundation Certification (2017)
• International Software Testing Qualifications Board (ISTQB®) Foundation Level (2017)
• TOGAF 9.1 Found. & Practitioner Certification (The Open Group Architecture Framework)
• Archimate 2.1 Professional Certification (UML )
• SCP © Certified Support Manager
• COBIT 5 Implementation Certification (Governance and Management of Enterprise IT)
• Cloud Computing Foundation Certification (EXIN.nl)
• PRINCE 2 Foundation and Practitioner Project Management Certification (AXELOS)
• Professional Scrum Master (PSM I) Certification (scrum.org)
• Professional Scrum Product Owner (PSPO I) Certification (scrum.org)
• Oracle Sales Cloud 2017 Certified Implementation Specialist
========================================================
Oracle Cloud / Oracle ERP / Siebel CRM trainings and work experience:
========================================================
- Oracle Sales Cloud 2017: Administration & Implementation
- Oracle (RightNow) Service Cloud: Implementation & Administration
- Siebel Sales, Service (Call Center), Marketing, Enterprise
- Siebel Horizontal and Industry applications from version 4 to v8
- Siebel Pharma & LifeSciences, Financials Services & Insurance, Siebel Telecommunications &
Energy, Siebel Datawarehousing & Analytics Reporting
- Siebel Integration Technologies, EAI, UCM, EIM, Application Integration Architecture (AIA)
- ebilling, eDocs, eCommunications, eCommerce
Oracle Trainings and work experience:
- Oracle Commerce: Managing Your Site Using Business Tools Rel.11
- Oracle Financials modules (General Ledger, Payables, Receivables, Fixed Assets, Order Entry,
Inventory, Purchasing)
- HRMS back office modules (Human Resources, Payroll)
- Oracle Front Office(Sales & Marketing, Sales Compensation)
- Oracle Tools (Forms, Reports) and RDBMS, OLAP technologies
=====================
Other trainings and skills:
=====================
• Databases: Oracle RDBMS, Microsoft SQL Server, Oracle Data Warehousing , Siebel Analytics Reporting
• Operating Systems: Unix, VMS, Windows-10/8/7/XP/NT, Citrix, Sun Solaris
• Languages: JQL (Jira Query Language), UML (Unified Modeling Language), HTML, PL/SQL, SQL-Plus, Pascal
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Französisch (Grundkenntnisse)
- Ungarisch (Fließend)
- Europäische Union
- Schweiz
- Vereinigte Staaten von Amerika
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