Project/ Change Manager

1/2017 – 4/2017

SFDC Applications Manager

• Implementation of SFDC system configuration
• Responsible for SFDC Opportunity Management
• Responsible for SFDC implementation processes
• Responsible for SFDC support of 1000+ end users
• Creation of dashboards, reports
• Creation of relationships with e-mail marketing
• Customization of sales increase with lead scoring,
• Optimization of business intelligence and CRM integration
• Responsible for SFDC Account, Case management
• Customization of cross channel, marketing analysis
• Leads generation and nurturing with MAP Marketo
• Perform of daily activities for SFDC management process
• Support Marketing Team with landing pages and forms
• Participation of stakeholder’s meetings on project decision
• Responsible for monitoring cases, queues and assignment rules
• Responsible for Independent analysis of customer processes
• Responsible for organisation of daily meetings with dev team
• Extraction, Transformation, Loading of SF Data with Workbench/DataLoader
• Participation of core project backlog meetings with dev and business teams
• Responsible of communication of technical requirements with dev team


Commonly used tools: Salesforce CRM, ETL using SFDC DataLoader, Marketo Automation, Marketo Sales Insight, Data Import, Jira, MS Outlook, MS Office, Workbench, SOQL, Change Set,

Big Data, Data Warehousing, Salesforce.Com