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IT / Business & Service Management Consulting

offline
  • 124‐155€/Stunde
  • nicht angegeben
  • Europa
  • de  |  fr  |  en
  • 12.11.2018
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Kurzvorstellung

Diplomierter Ingenieur mit M.B.A., 20+ Jahre Erfahrung im Bereich Consulting / Advisory mit starker Ausrichtung auf IS/ IT. Finance Sektor, Retail, Energy, Telecommunication, Healthcare. Prince2, ITIL sowie ServiceNow Zertifizierung.

Qualifikationen

  • Business Analysis
  • Change Management
  • Compliance management
  • Finanzanalyse11 J.
  • Management (allg.)11 J.
  • Projektmanagement (IT)
  • Prozessberatung
  • Qualitätsmanagement (allg.)
  • Risikomanagement11 J.
  • Scrum
  • Service Management11 J.
  • Unternehmensberatung

Projekt‐ & Berufserfahrung

Senior Manager “Trusted Advisory (CIO)” / Business Analyst / ITSM - Trusted Advi (Festanstellung)
KPMG, Zurich
10/2013 – offen (11 Jahre, 4 Monate)
Insurance
Tätigkeitszeitraum

10/2013 – offen

Tätigkeitsbeschreibung

• IT enterprise function due diligence (client: equity investment business)
• HR information system vendor due diligence (client: private banking)
• RFP technical evaluation (HR system solutions)
• auditand testing of forex/FX IT systems, processes &policy compliance, assistance to investigative processes examiningmoney market business function,compliance mgt.& operational risk mgt.-assessment,risk control effectiveness testing(client: financial regulator, investment banking)
• solution owner for Enterprise Service Management &ITSM process / organisation / tools & governance (proposal/sales& delivery)
• system process functional solutions with ServiceNow and MS Sharepoint
• RFP life-cycle mgt. For SAP managed application services (client: healthcare)
• ServiceNow tool based proposal for Service Center for Audit function:business analysis, requirements engineering ref. client data confidentiality through data separation concepts, implementation- &quality-mgt.,project coordination (client: finance audit)
• ServiceNow (Dublin) configuration and customization of forms, lists and workflows (based on process automation requirements) across OOB applications request-/ incident-/ problem-/ change-/ configuration-management
• POC and demos of ServiceNow applications
• ServiceNow CMDB application: solution consulting wrt discovery, harmonization and migration of CI data
• strategy / organization model aligned specification and design of service architecture (following process re-engineering) for corporate U-form based functions
• transformation of service management model to achieve ITIL V3 compliance
• enterprise service target model design to allow managing defined services using ServiceNow applicationsand modules (IT & HR corporate function)
• proposal to redesignproject portfolio&program-management process capability set (client: transportation sector)
• project portfolio dependency assessment (regulatory affairs workstreams FATCA, Volcker, MiFID, Basel3, SOX, Solvency 2, AML)

Eingesetzte Qualifikationen

Service Management, Management (allg.), Risikomanagement, Finanzanalyse

Senior Consultant / Business Analyst / Project Coordinator
Carrefour Group (Finance Dept.), Paris
4/2012 – 9/2013 (1 Jahr, 6 Monate)
Handel
Tätigkeitszeitraum

4/2012 – 9/2013

Tätigkeitsbeschreibung

ITSM process audit, solution maturity assessment, project coordination, test management, Srv. Mgt. tool evaluation, coaching, vendor management, offshore team mgt.

Zertifikate

ITIL
2000
Prince 2
1998

Ausbildung

Master of Business Administration "INTERNATIONAL MANAGEMENT"
Ausbildung
2017
Zurich
Elektrotechnik
Diplom Ingenieur / M.Eng.
1994
Berlin

Über mich

Freelancer (male, *1962, married, German nationality) is a Business Analyst and Senior Consultant Business IT with extensive experience in enterprise consulting, business development and transformation as well as in project coordination (organization, process, systems).
His extensive working experience has built up throughout a number of international projects with multi-national organizations in various industry sectors such as Finance, Insurance, Retail, Telecommunications and Energy.
Tom’s career steadily evolves towards a senior management role profile that supports both change programs and the management of governance structures.
Tom has strong analytical skills, a senior client interface and a customer centric focus. He is able to work in projects that require a wide spectrum of knowledge and deliver complex solutions.
Educated at master level (IT, telecommunications, informatics, communication sciences, electronics, music), Tom is fluently speaking and writing in English, German, French. He currently follows studies at the Swiss Business School (Master of Business Administration)

Weitere Kenntnisse

• System Administration of ServiceNow (Calgary / Dublin)
• Ongoing: following class "Master of Business Administration (MBA)" at Swiss Business School
• ITIL Fundamentals V2 training (Pink Elephant, EXIN certified)
• Project Management certified training on PRINCE 2
• ARS Remedy V5 (Helpdesk, Change Management, ITSM, Flashboards)
• Business Objects V5 (expert level)
• MS Excel (advanced level)
• MS Office, MS Project, MS PowerPoint, MS Exchange, Lotus Notes, MS VISIO, MS Visual Source Safe 5.x
• MS Access (incl. SQL basics)
• ClearCase  (NT, UNIX) certified training (Pure / Atria) & MultiSite  certified training (Pure / Atria)
• CRC, Use Case Scripting, OO Methodology, SSADM, Waterfall, OMT
• SELECT Enterprise 5.x  business / system analysis & s/w modeling
• Test Director / Quality Center V7.x
• MS Sharepoint 2007 (advanced user, administrator)
• HP Service Center / HP Service Manager (user level training)
• Google Analytics / Piwik / OWS / Google AdWords (incl. Offline Editor)
• E-commerce and content management systems (OS/ XT-Commerce, Joomla etc.)
• OTRS Ticketing solutions
• JD EdwardsV7.x (cum 9, 10) customer acct, order taking, invoicing, pricing, data queries AA, AR, AP, GL
• Clarify eFrontOffice 9.x (NT 4.x) certified training (NortelNetworks/ Clarify) incl. ClearSales, Datamodelling
• programming languages: PASCAL, Modula2, VISUAL BASIC, ADA, C, HTML, (basic knowledge :PHP, VBS)
• ERP Buero Next Plus

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Französisch (Fließend)
  • Englisch (Fließend)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Profilaufrufe
1331
Alter
62
Berufserfahrung
30 Jahre und 9 Monate (seit 04/1994)
Projektleitung
5 Jahre

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