IT Infrastructure Support Professional with Project Management experience

Seasoned IT Professional with 9+ years of experience in IT Service Delivery & Support, Project Management, IT Service Continuity, Process Streamlining and Re-engineering.

• Projektmanagement
• Prozessberatung
• Technisches Projektmanagement
• Unternehmensberatung
• Verfahrenstechnik (allg.)

 Seasoned IT Professional with 9+ years of experience in IT Service Delivery & Support, Project Management, IT Service Continuity, Process Streamlining and Re-engineering.
 Acquired sound experience in managing different stages of Project Execution, Information System Audits, and enhancing customer satisfaction through dedicated Team work and operational excellence.
 Solid experience in formulating robust integrated IT strategies while managing & leading teams for running a successful process operations, developing Business Continuity Plans, Procedures, SLAs and Service Standards for driving Business Service Excellence.
 Ambassador of change, a keen strategist with expertise in providing cost effective business solutions and technical architecture to leverage technology in creating revenue opportunities.
 Proven Project & People management skills coupled with professional competencies in mobilizing and judiciously managing resources with structured inputs in Project planning, scheduling & monitoring to ensure execution within defined Time, Cost parameters.

PMO, MS Office, Project Management, IT Operations Management