IT Security Engineer (ITIL)

6/2011 – offen

• Member of IT OPS team
o Head of IT SMC – Incident, Problem and Change Manager
•Coordination SLAs between IT OPS and OPS of individual partners, settings of individual SLA, design and implementation of reporting and necessary processes
• Responsible for IT OPS agreements with partners/stockholders (ČS a.s., GE Money Bank, Raiffeisenbank, UniCredit Bank, T-Mobile, Telefonica O2, Vodafone)
• Analysis and solving of production problems and incidents in transaction system
• Create and manage documentation related to IT Service Management processes
• Supervisor of ITSM processes
o Integration in universal IT process ERP system
o Responsible for communication with partners on IT SMC level
• Project manager – IT security audits
• Implementation and technical support for system Multicash

5/2010 – 4/2011

• Complex IT support for the newly emerging central warehouse
• Ensuring of technical background and service of ERP
• Responsibility for IT infrastructure
• Designing technological improvements in IT infrastructure
• Member of Quality Assurance team
• Improving and optimizing of processes
• Leading of 2 IT technicians and 3 quality technicians
• Software service for conveyer-belt
• Managing of suppliers

4/2009 – 3/2010

• Responsibility for IT infrastructure in the largest manufacturing facility of the company
• Member of IT Service Europe team
• Providing a complete service for commercial offices in CZ, SK, HU
• Domain administration of about 2500 PCs and 200 servers
• Designing a complex IT solutions (eg, printing solutions, telephone system, ...)
• Improving production processes associated with IT
• Participation in the integration of IT into production
• Managing of logistics applications (ERP + DHL)
• Managing of ERP system
• Control of suppliers