Senior ICT Projektmanager

7/2012 – 11/2012

Designing and implementing of Local Area Network, Wireless Network, Network and Security Services, Telephony System with all the advanced voice features that expected from a large enterprise and integrating with Hotel Application Opera, Contact Centre enable variety of opportunities to communicate with their Customers with ACD automatic call distribution.

3/2012 – 8/2012

Designing and implementing of data centre with the highest level of security, availability, and scalability (TIA-942 Tier 2), provides a safe and reliable environment to reduce to the minimum any possibility of interruption to the flow of processes and data, 1000 user

1/2011 – 10/2011

Designing and implementing complete Networks Infrastructure, Wi-Fi networks distributed among many sites include WLAN Controllers, indoor and outdoor Access Points, and management Application to simplifies the deployment, configuration and administration of the Wireless Network, Network Security that ensure effective and secure communication between head quarter and branches, network services (Active Directory, DNS, DHCP, Antivirus, Exchange, ISA) for factory and other 3 sites 550 users

11/2010 – 10/2011

Designing and implementing of high availability HMIS Hospital Management Information System enables improved patient care, patient safety, increase service quality and efficiency and reduced costs with integration with LIS Laboratories information system and RIS Radiology information system, SQL Cluster and File System based on SAN, data centre with the highest level of security, availability, and scalability (TIA-942 Tier 2), contact centre enable variety of opportunities to communicate with their patients, VOIP telephony system, networks infrastructure, network security and network services for 950 user.

8/2010 – 12/2010

Designing and implementing of data centre with the highest level of security, availability, and scalability (TIA-942 Tier 2), provides a safe and reliable environment to reduce to the minimum any possibility of interruption to the flow of processes and data, complete data networks infrastructure to enable delivery of a set of innovative and secure services for 1000 users.

4/2010 – 9/2010

Designing and implementing of Network Infrastructure and Network Security that ensure effective and secure communication to the HQ, VOIP Telephony System with all the advanced voice features and standard edition Contact Centre mainly driven by voice interactions with user-friendly interface for managing the VIP client, agency and other client that depends of different priority and enhance the quality of customer interactions

8/2009 – 1/2010

Designing and implementing of complete wireless networks with wide range of network services, authentication, encryption, virtual private network (VPN) connections, firewall policy for every user and device on the network.

7/2009 – 12/2009

Designing, implementing and troubleshooting of HMIS Hospital Management Information System, networks infrastructure, network security and network services for 350 users.

2/2009 – 12/2009

Design and rollout of VOIP Telephony System with all the advanced voice features that expected from a large enterprise conference calls, music on hold, greeting message and voice mail for 8 sites connected via E1 for 4500 users, Network Management and billing System for effective monitor and maintain the network, while lowering the company's total cost of ownership.

10/2008 – 3/2009

Designing and implementing premium edition Contact centre to interaction for hundreds of agent worldwide and manage flight permit, flight planning, refuelling and handling services that enhanced customer service to retain and acquire customers to meet company strategy, real-time supervision, configuration, and monitoring all objects (pilots, queues, and groups) and providing full statistics compilation and detailed reports to increases agent productivity, Telephony System with all the advanced of voice features conference calls, music on hold, greeting message and voice mail

6/2008 – 1/2009

Designing, implementing and supporting of VOIP Telephony System with all the advanced voice features that expected from large enterprise conference calls, music on hold, greeting message and voice mail for 4 branches connected via E1 and SIP protocol for 700 users.

1/2007 – 8/2007

Designing and implementing GPON a fibre to the home architectures solution, the passive optical network (point-to-multipoint) is used to enable a single optical fibre to serve multiple premises; the complete 8 Gate

1/2007 – 6/2007

Design, implementing and troubleshooting of E-banking Services, contact centre enable variety of opportunities to communicate with their customers, IVR interactive voice response offer customers reliable, powerful self-service functionality using text-to-speech technology, VOIP telephony system for 12 branches.

5/2006 – 11/2006

Designing and implementing of data center with the highest level of security, availability, and scalability (TIA-942 Tier 2), provides a safe and reliable environment to reduce to the minimum any possibility of interruption to the flow of processes and data, complete service-oriented data networks infrastructure for all branches to enable delivery of a set of innovative and secure services to maximize return on investment for 6 branches 900 users.

3/2006 – 11/2006

Designing and installing data and network security solutions to improve, secure and protect computers, servers and network Infrastructure from threat and attacks for whole network using Cluster Firewalls, IPS Intrusion prevention system, network security software, site to site VPN and security in a VLAN based infrastructure, protect and secure sensitive information for the Apache web based applications using certificate authority services and SSL and TCPS for 24 sites 1400 users.

3/2005 – 7/2005

Designing a High Availability (HA) and Disaster Recovery (DR) solution that addresses fast recovery and continuous protection needs of business critical applications and data, minimizes system outages due to sudden events like hardware, software and site failures, data centre with the highest level of security, availability, and scalability.

6/2004 – 5/2005

Designing and implementing of ERP System that fulfils the needs of Railways, which tie the company’s units into one easy-to-use interfaces which can be customized to meet the company needs, Data Center with the highest level of security, availability, and scalability (TIA-942 Tier 2), complete Networks Infrastructure and Network Security that ensure effective and secure communication between head quarter and 11 branches, Network and System Management for managing and monitoring network elements identifying problems and system performance and other network services (Active Directory, DNS, DHCP, Antivirus, Exchange, ISA) for 1200 user.

4/2004 – 8/2004

Designing and installing a high technology lab for developing telecommunication and networking engineers include network and system functionality, routing, switching, operating systems, wireless, VOIP telephony , Servers, Cluster, SAN and other network services.

4/2004 – 7/2004

Designing a High Availability (HA) and Disaster Recovery (DR) solution that addresses fast recovery and continuous protection needs of business critical applications and data, minimizes system outages due to sudden events like hardware, software and site failures, data centre with the highest level of security, availability, and scalability.

10/2002 – 12/2003

Newsroom System; control the broadcast devices (teleprompter, character generator) per MOS protocol.

1/2002 – 11/2002

Content Management System; generate PDF and RTF files from the CMS and providing data to the B2B System.

2/2001 – 12/2001

Holding Intranet; design and implement the Intranet.

4/2000 – 3/2001

Customer Relationship Management; extend of the CRM with fax, SMS and e-mail communication services.