Transition,- Projekt-, Programm und Interim Manager Outsourcing / Managed Service / PMO.

4/2020 – 9/2020

Leading transition of critical systems in the PLM / development domain.

Programm-Management, Transition Management

12/2018 – 12/2019

Following successful leadership of bid management and negotiations in Services and Quality Stream assigned Program Director comprising Sourcing Application Management (240+ banking applications incl. SAP), Infrastructure Transformation, BPO and Application Rationalisation.
Achievements - build strong customer relationships
- defined and implemented governance
- driving transition milestones and quality
- program management of transformation agenda

Transition Management, Programm-Management

4/2018 – 12/2018

Taking over inflight transition of SAP Sales applications, leading Knowledge Transfer and Service Commencement. Designing off-shore and Service Transition Roadmap. Program Management support for Service Delivery Manager.
Team Size 40 Wipro / re-badged staff
Achievements - coaching of Service Delivery Manager
- building customer relations
- T&T planning
- Transition Management SAP Sales Applications

Transition Management

9/2017 – 3/2018

Representing Wipro Global Service Delivery during bid phase as Program Director and Due Diligence Lead. Refinement of transition approach and technical solution during Due Diligence, design of global delivery organisation and pre-transition core team.
Achievements - Structuring Governance
- Build program leadership team
- T&T planning

Programm-Management

5/2017 – 7/2017

Consulting research team at Stanford University in particular aspects of program management and project management best practices. Research into CMS suitable for their research and intervention agenda. Subsequent development and setup of CMS platform and hosting of pilot study levaraging open source CMS (Drupal).

Drupal, Programm-Management

5/2016 – 12/2016

Program Director NSB engaging with customer at CxO level during bid phase, managing near- /off-shore team covering transition / transformation and service delivery. Engaging with key stakeholders internally to integrate customer requirements into Wipro’s delivery structure.
Achievements - Structuring Governance
- Build program leadership team
- T&T planning
- Team ramp-up and off-shore delivery management
- Managing Contract Change

Transition Management, Programm-Management

12/2015 – 5/2016

Assigned Global Program Director FrieslandCampina’s Agile Workplace program. Building program and service delivery organisation, including piloting the Agile Workplace in NL, SIN and China.
Supporting the bid team in finalising contract, design and set up of governance and mapping to retained organisation. Nominated to represent Wipro service delivery at FrieslandCampina’s Vendor EcoSystem.
Achievements - Leading contract negotiations to closure
- Structuring Governance
- Build program leadership team
- T&T planning
- Leading Pilot R/O Shanghai and Singapore
Team ramp-up and off-shore delivery management

Transition Management, Programm-Management

2/2015 – 11/2015

Taking program lead for EMEAR regions of Takeda outsourcing contract. Take over of Takeda’s ITSM tool rollout and providing project management for regional DCS activities such as the Konstanz Data Center Exit and DC migration.
Achievements Management of global ITSM tool rollout
- Process Alignment
- SRT
- Rollout
- Gap analysis and Operational Acceptance
Planning of KDC Exit and management of progress against plans

Transition Management, Programm-Management

11/2013 – 1/2015

Verantwortliche Leitung eines Schlüsselprogramms in der Manufacturing & High Tech Domäne, System Integration und Service Delivery für neu aufgebautes Data Center. Übernahme des Porgramms in kritischer Wachstumsphase und aufsetzen von zielgerichteten Service Improvement Initiativen. Einführung von "Best Practice" Programm Management in cross-functional off- und on-shore teams.

IT Service Management (ITSM), Projektleitung / Teamleitung (IT)

9/2012 – 8/2013

Uebernahme des laufenden Migrations- und Improvement Programms fuer die DC Konsolidierung (MS Server, IBM) virtualisierte IT Infrastruktur (VMware, XEN, RES) und homogenisierte Applikationswelt des internationalen Handelsunternehmens. Aufbau und Interim Management der Service Delivery Organisation, Zentralisierung der Service Delivery im Kompentenz Center UK und Uebergabe in den laufenden Betrieb.

4/2012 – 8/2012

Rollout der globalen Contract Performance Management Methode zum proaktiven Risiko Management und Leistungskontrolle in IT Outsourcing / Managed Services Vertraegen. Coaching der Risiko- und Vertragsmanager.

5/2011 – 3/2012

Im Rahmen des Siemens Carve Outs Leitung des Application Migration Programmes zur Sicherstellung der operativen Verfuegbarkeit von mehr als 1000 OSS und BSS Anwendungen.

5/2010 – 4/2011

Uebernahme und Re-Strukturieung der IT Portfolio-, Programm und Projekt Lieferungen von Siemens zum Kunden BBC. Aufbau der Programm Organisation und Ueberfuerhrung des Teams in die PPM Organisation.

1/2009 – 5/2010

Leitung des Programms Design, Entwicklung und Implementierung des Self-Service Portals fuer 74.000 Nutzer weltweit.

1/2007 – 12/2007

Initierung und Strukturierung des Transformations Programms zur Implementierung von Siemens' globalem ERP Applikations Management Models. Aufsetzen der SixSigma-basierten Initiative zur Verbesserung und Standardisierung der globalen Dienstleistungs- und Resource Management Prozesse. Design und Durchfuerhrung des Projekt Management Trainings.

5/2005 – 12/2006

Transition und Transformation des OSS/BSS Delivery Teams, Aufbau des Kompentz Zentrums in Gurgaon / Indien und Durchfuehrung des Prozess Offshoring fuer 'Box Testing' von aktive Telco Komponenten und Integration von Agile Entwickungsprozessen.

5/2000 – 1/2001

Aufbau und Leitung des ausgelagerten globalen Service Managements fuer Lufthansa Passage. Performance Verbesserungen mit erfuellten SLA Vorgaben und Uebergabe in den laufenden Betrieb.