Consulting

7/2017 – 4/2018

Lead for group of Advanced Audit for all Local Markets of Vodafone Group. Cooperating with PwC, EY and Accenture for preaudit activities in regards of archiving the goals of the transformation to IFRS15 in Vodafone Group.

Finanzbuchhaltung, Datenschutz, Projektmanagement

2/2017 – 7/2017

Project Manager for infrastructural B2B project (Carry Ethernet backbone) and customer data migration to new implemented platform

Projektmanagement (IT), Test Management, Technische Projektleitung / Teamleitung

8/2016 – 11/2016

PM for part of a strategic project for decreasing acquisition costs of Mobile handsets and increasing profit
PM for overlapping requirements out of Finance, Tax and Legal in this strategic handset program

Finanzbuchhaltung, Steuerrecht, Projektmanagement (IT), Telekommunikation / Netzwerke (allg.)

10/2014 – 4/2016

Vertreter des Fachbereiches Finanz in stratägischen Projekt:

BSCS Upgrade
Einführung eines Online Charging Systems
Implementierungen auf Grund von Produktentwicklungen
Stratägische Unterstützung in der Entwicklung von neuen Produkten
Process Reengenierung
Definition von Requirements
Neugestaltung der Rechung auf Grund von Produktmaßnahmen

Finanzen (allg.), Projektmanagement (IT), Prozessberatung, Produktmanagement

4/2014 – 7/2014

Verantwortlich für den Rollout einens Konzernweiten ERP-Projektes

It-Governance, Projektleitung / Teamleitung (IT), Schulung / Training (IT), Rollout

11/2013 – 2/2014

Project management for a ERP & solution & and Material Management System implementation project

Rechnergestütztes Betriebsleitsystem (RBL), Management (allg.), Öffentlichkeitsarbeit, Materialwirtschaft

3/2013 – 8/2013

Verantwortlicher Change Manager für die Implementierung eines Controlling Dashboards.

2/2011 – 10/2012

Business transformation program at E-Plus Germany, Implementation of a new NGBSS system from HUAWEI. Responsible for all CRM relevant domains. Analyzing the BSCS legacy system for supporting the business in setting up and documenting the business requirements. Auditing, simplify and designing business processes. Identifying and analyzing all relevant interfaces to internal and external domains, modules and partners. Consulting the business with using industry standards in setting up there processes and requirements. Interface function between business department and the vendor Huawei. Coordination role between all CRM related streams for avoiding duplication of requirements and for setting up different processes the same topics. Delegating tasks for different CRM related streams (i.e. Customer History, Manage Customer & Subscription, Acquisition Sales, Retention Sales, Customer Self-care, alarming and Complaint Mgt., and also IPCC), Creating domain internal project maps based on business processes, defining common functionalities for CRM related streams. Consulting business in case of user management, user and application security and for all legal and compliance relevant topics. Analyzing IPCC Solution to E-Plus needs and setting up requirements. Interface between Requirement-Team and Technic-Department for bringing technic requirements into the program. Consulting E-Plus for identifying the requirements for SEPA implementation.

8/2009 – 4/2010

Setup of an Internal project office
Project-management: Account Project Management for a strategic project of T-Mobile International (Implementing of new Mediation for different T-Mobile countries ), Project Controlling,
Process management: internal process audit and optimization during the development project
Development management, Test management, Change management, Release management, Demand Management (Interface function between business and technical department)

8/2002 – 11/2008

Managerial responsibility
Setting up a organization unit for operation & maintenance of the new billing system
Project management: subproject leader at Telekom Austria for a strategic billing project
Process management: process audits and optimization during the billing project
requirement engineering, business analyses, application design, test planning, change management, SAP business process setup

12/1998 – 7/2002

Team leader Customer Service Back office
Optimization of Customer Service processes
System administrator of core CRM-, Rating- und Billing system (Clarify)
Project manager
Head of Customer Care/IT
Process management: survey of the actual processes and optimization during the Billing project
Requirement engineering, Business analyses, Application design, Test planning, Change management, person in charge for all interfaces of the new Billing system (Amdocs)
Demand management: consolidation of requirements between Business and Technic Department, Task tracking