IT Project Manager, Senior PMO, Senior Process & Software Asset Management SAM Consultant / License-Management

5/2016 – 11/2016

Responsible all communication and stakeholder management aspects for the Data Collection Team
• Acting as a disciplinary cross function between three collection streams
• Capturing and tracking requests and facilitate the information flow to assess new requests and resolve issues
• Ensuring operational reporting of team activities and request processing
• Ensure and challenge the delivery of work packages with the data analysts (approach, timing, result)

PMO (IT)

2/2015 – 4/2016

BELGIAN TOLL SYSTEM IMPLEMENTATION

I.) Objective / Project description
• Set up of a financial transaction system / acceptance platform for a kilometer charging system for Heavy Weight Vehicles HWV (Financial Services / Belgium, Germany) – Sub-Managerial (for aestasCon)
• Ensuring service point-based (local) and web-based (payment page) recurring European fuel and fleet cards transactions for a former country of the Euro-Vignette

II.) Challenge
• 15+ European Fuel Card Issuers
• Ensure fitting of contractual & technical data

III.) Role (Sub-)Project Manager Commercial & Technical Data
Alignment (as the financial transaction intermediate) with the clients (Fuel & Service Card Issuers) of
• Technical specifications, contracts and supplements by means of
• Workshops & Trainings
• Compilation of FAQs (Commercial & Technical data) / information letters

• Coordination of fuel card issuers (deadlines / milestones) reporting on milestones (both in test and production environment)
• Alignment of test data, verification of feedback received
• Verification, creation, delivery and monitoring of contract documents, keeping track of appointments and open points, constitutional status reports

Projektleitung / Teamleitung (IT), Projektmanagement (IT), It-Beratung, Prozessoptimierung, Vertragsmanagement

9/2014 – 12/2014

PROCESS DEFINITION OF MANAGED SAM SERVICES

I.) Objective / Project description
• Definition of Processes & Service Level Agreements (SLAs) between customer and service provider

II.) Challenge
• SAM Technical Inventory: Verification of deployed software products, versions, metrics
• SAM Commercial Inventory: Verification of purchased software licences
• Technical and Commercial Inventory: Change of SAM Tool (towards FlexNet Manager Platform)

III.) Role: Senior Process & SAM Consultant
• Alignment of Commercial & Technical Data
• Internal and External Software Audits
• Compliance Reporting and SAM Recommendations

Projektmanagement (IT), Projektleitung / Teamleitung (IT), Prozessoptimierung, It-Beratung, Auditor, Vertragsmanagement, Software Asset Management

3/2014 – 9/2014

INTERNAL COMPLIANCE PREPARATION & SAM SET UP (FOCUS ORACLE / TOP 10 VENDORS)

I.) Objective / Project description
• Management and monitoring of license management related SLA’s
• Monitoring of SAM Process, set-up of status reports and improvement process based on best practices
• Planning, steering and training of the other license management roles


II.) Challenge
• SAM Technical Inventory: Verification of deployed software products, versions, metrics
• SAM Commercial Inventory: Verification of purchased software licences


III.) Role: Senior Process & SAM Consultant
• Data collection of purchase orders and contract data, assembling of licenses and maintenance
for transparency of Effective License Position
• Definition of commercial data processes
• Data collection of technical data in order to generate the compliance balance

Projektmanagement (IT), PMO (IT), Prozessoptimierung, It-Beratung, Auditor, Vertragsmanagement, Software Asset Management

2/2014 – 11/2014

INTRODUCTION OF ILMT & ENSURING FULFILLMENT OF SUC-CAPCITY REQUIREMENTS / AUDIT-PREPARATION

I.) Objective / Project description
• Introduction of License Metric Tool (ILMT) - helping determining full and sub-capacity processor value units (PVU) licensing requirements
• Ensuring fulfilment of Sub-capacity (Virtualization Capacity) requirements - licensing eligible software products for less than the full capacity of server or group of servers

II.) Challenge
• Set up of of ILMT and define reporting requirements
• Identify potential compliance issues
• Determine main compliance risks

III.) Role: Senior Process & SAM Consultant
• Guarantee correct set up of servers & their licensing
• Improve verified compliance baseline
• Plan for corrective actions

Projektmanagement (IT), Prozessoptimierung, It-Beratung, Projektleitung / Teamleitung, Vertragsmanagement, Software Asset Management

10/2013 – 1/2014

GLOBAL COMPLIANCE INITIATIVE IBM CLIENT & SERVER PRODUCTS

I.) Objective / Project description
• Review previous audit results and current Software Asset Management tool data
• Identify potential compliance issues
• Improve compliance position

II.) Challenge
• Determine main compliance risks
• Compile compliance issues to be addressed to global regions
• Determine baseline

III.) Role: External Project Lead
• Improve verified compliance baseline
• Share baseline with countries & regions
• Plan for corrective actions
• Track execution of actions by countries and regions
• Re-assess baseline and prepare final recommendations

Projektmanagement (IT), Projektleitung / Teamleitung (IT), Prozessoptimierung, It-Beratung, Projektorganisation, Projektleitung / Teamleitung, Auditor, Vertragsmanagement, Software Asset Management

8/2013 – 12/2013

SMART CLIENT ROLL-OUT FOR WINDOWS 7 MIGRATION

I.) Objective / Project description
• Verification of software required (in particular current license terms) and possible alternatives to secure software packaging in the run-up of the company-wide migration given a tight schedule
• Operability and compliance of software in use

II.) Challenge
• Europe-wide, cross-site/legal entities search for diverse software products in use.
• Collection, verification, processing and tracking of European customer requirements for applications to be migrated (>15.000, from highly specialised to long out-dated).
• Perpetual exchange and communication with European customers, IT- departments, project managers and software packaging

III.) Role: Senior SAM Consultant & Migration Expert
• Perpetually evaluate installations (via MS Access)
• Align with software product managers, software license & vendor management as to purchasing proof / proof of entitlements (POE)
• Verify with global manufactures / resellers licence conditions & offers for license conditions (loads of niche products used in “utilities” (e.g. development))
• Provide advice for departments/employees and discuss workable solutions for migration

Windows 7, Projektmanagement (IT), PMO (IT), Systemmigration, It-Beratung, Rollout, Business Analysis, Vertragsmanagement, Software Asset Management

2/2013 – 6/2013

INTERNAL COMPLICANCE VERIFICAITON IN THE RUN-UP OF A DATA-CENTER RELOCATION (PROJECT “RUN” – RECHNER-UMZUG-NÜRNBERG”)

I.) Objective / Project description

• Conclusion of the IT services contract (drafting to initialling) for the data-centre relocation with the external service provider, including the framework agreement as well as diverse single contracts and supplements (mainframe, housing, migration, software) by means of

• Software reconciliation
o Determination of baseline for software cots
o Assessment and evaluation of the transferability of current software contracts / licenses
o Adaptation of software contracts and reconciliation towards service provider for starting operations

II.) Challenge

• High complexity due to a large number of ISVs (independent software vendors) > 1.500
• Adhercence of milestones due to an overlaying project schedule
• Additional high coordination effort due to the triangular-relationship: Project sponsor (GaVI) - ISVs – service provider / outsourcing partner

III.) Role: Senior Process & SAM Consultant

• SPOC of Project Management, legal, software and vendor management / purchasing
• Verify and analyze software contract and license data (via cuContract)
• Define "baseline"- costs of software in use and recommendations for target architecture
• Obtain approval of the ISVs for agreement disclosure / potential allowance of transfer
• Conclude contract negotiations with ISVs, monitor respective software license transfer documents and reconciliate towards service provider

Windows 7, Projektmanagement (IT), PMO (IT), It-Beratung, Prozessoptimierung, Rollout, Business Analysis, Vertragsmanagement, Software Asset Management

1/2013 – 2/2013

INTERNAL COMPLIANCE INITIATIVE

I.) Objective / Project description
• Analysis of data from Active Directory (Microsoft) in order to improve compliance position (pre-audit preparation)

II.) Challenge
• Improvement of client position by means of amongst others CMDB data as well as other data sources

III.) Role: Senior SAM Consultant
• Verifiy and calculate qualified desktops from AD-datam
• Outline recommendation for further exchange with financal auditors (KPMG)

PMO (IT), It-Beratung, Prozessoptimierung, Business Analysis, Auditor, Vertragsmanagement, Software Asset Management

7/2012 – 12/2012

SAM-PROJECTS DIVERSE

I.) Objective / Project description
• SAM Project Charter Improvement
• Optimisation of data quality in SAM-tool
• Licensing expertise provision

II.) Challenge
• Diverse

III.) Role: Senior Process & SAM Consultant / PMO

Projektmanagement (IT), PMO (IT), It-Beratung, Prozessoptimierung, Prozessmanagement, Business Analysis, Vertragsmanagement, Software Asset Management

10/2011 – 6/2012

AUDIT SUPPORT (GLOBAL) IBM CLIENT & SERVER PRODUCTS

I.) Objective / Project descriptions
• Collect product installations on servers (TOP VENDOR)

II.) Challenges
• 75 countries X divisions, worldwide
• Restriction to installations of products on servers (server OS)
• Iterative, manual collection via structured workbooks

III.) Role: Senior Process & SAM Consultant

PMO (IT), It-Beratung, Prozessmanagement, PMO, Auditor

7/2011 – 9/2011

LICENSE BALANCE DEFINITION

I.) Objective / Project description
• Licensing balance of application servers for MAIL (Major Vendors)

II.) Challenges
• Identify license servers
• Allocate licenses to server installations
• Collection of usage through usage file from license server

III.) Role: Senior Process & SAM Consultant / PMO

Projektmanagement (IT), PMO (IT), It-Beratung, Prozessoptimierung, Unternehmensberatung, Business Analysis, Auditor, Vertragsmanagement, Software Asset Management

1/2011 – 6/2011

SAM SET UP / PMO

Objective:
• SetUp of Software Asset Management & Rollout within German Legal Entites

Challenges:
• Centralisation of Responsibility (HQ)

Approach:
• LE Trainings & Project Communication

Projektmanagement (IT), PMO (IT), Prozessoptimierung, It-Beratung, Unternehmensberatung, Vertragsmanagement, Software Asset Management

8/2010 – 12/2010

LICENSE EVALUATION AND NOVATION

Objective:
• License evaluation and novation


Challenges:
• Cleansing of data from divisions

Approach:
• License collection from purchasing systems (incl. SAP), license evaluation and allocation to divisions, import into SAM-tool SmartTrack (Aspera)

Projektmanagement (IT), PMO (IT), Prozessoptimierung, It-Beratung, Unternehmensberatung, Vertragsmanagement, Software Asset Management

1/2010 – 7/2010

MANAGEMENT OF SOFTWARE LICENSE BASKET & SAM INFRASTRUCTURE SET UP

I.) Objective / Project description
• Secure correct licensing of client products
• Decrease license costs
• Set up SAM processes and roles (PMO)

II.) Challenge
• 150+ software vendors

III.) Role: Senior Consultant Processes & SAM
• Define SAM processes
• Secure correct licensing of client products
• Decrease license costs
• Consult on license choice for all vendors

Projektmanagement (IT), PMO (IT), Prozessoptimierung, It-Beratung, Business Analysis, Vertragsmanagement, Software Asset Management

3/2008 – 12/2009

PROCESS OPTIMISATION / IT INFRASTRUCTURE / PROJECT MANAGEMENT IT

I.) Objective / Reference project descriptions
• Conception & implementation of an improved IT-Controlling (Global logistics group/Bonn)
• Conception & implementation of the online sales business (European retail group/Hamburg)
• Conception & implementation of improved logistics (European beverage group /Cologne)

II.) Challenges
• xxxxx legal entities (Global)
• xxxxs contractual partners (European)
• Resistance to overcome so far structures both internally and externally
• Thinking outside the box

III.) Role: Senior Process Consultant (IT)

PMO (IT), Prozessoptimierung, It-Beratung, Change Management, PMO, Unternehmensberatung, Business Analysis, Vertragsmanagement, Controlling

3/2006 – 2/2008

TOURISM TOUR OPERATOR / HOTEL GROUP: FINANCE & CONTROLLING & IT SERVICES, INHOUSE, AUDITING

I.) Objective / Project description
• Project Charter improvement of an Austrian all-inclusive hotel group

II.) Challenge
• Bring up the once European market lead back to glory
• Make an AUDI out of an OPEL (Magic Life to turn equal to Club Robinson / Club Med)

III.) Role: Junior Manager Finance & Controlling, IT Services / Inhouse
• Finance & Controlling operations
• Process optimisation
• Operations
• Auditing

Projektleitung / Teamleitung (IT), Prozessoptimierung, Projektmanagement, Projektleitung / Teamleitung, PMO, Business Analysis, Auditor, Controlling

9/2004 – 2/2006

INTERNATIONAL MANAGEMENT TRAINEE (DAX-30 MANAGEMENT TRAINEE PROGRAMME):

I.) Overall
Various projects assignments along the entire value chain of the first entirely integrated global tourism company:
• Tour operator
• Stationary sales / travel agencies
• Airline
• Hotels
• Destination Services

II.) Assignments
• TUI Suisse / Zurich (Stationary sales / Travel agencies): Project manager - Development of an organisation manual for all Swiss travel agencies (German / French)
• TUI Spain / Barcelona & Fuerteventura (Destination services): Inhouse consultant - Service charter improvement / Auditing
• TUI Fly / Hapag Lloyd Flug (Airline): Inhouse consultant - Business process analysis of the entire airline
• TUI Belgium (Tour operator): Project manager - Implementation of an IT business continuity system
• Jetair, Belgium (Airline): Inhouse consultant - Set up of no frills airline Jet4You (France/Belgium 2 Maghreb), partly in Marroco & Tunisia (bought out from the trainee programme).
• TUI Austria Holding (Hotels): Inhouse Consultant - Set up of a conjoint purchasing department in Egypt (partially in Cairo).

III.) Role: International Management Trainee / Project Manager / Inhouse Consultant
• Project set-up, conception & implementation (Lead / support)
• Process optimisation (Lead / support)
• Auditing (Lead/support)

Projektmanagement (IT), Prozessoptimierung, Projektmanagement, PMO, Unternehmensberatung, Business Analysis, Auditor, Controlling

9/2003 – 8/2004

PUBLIC SECTOR MANAGEMENT CONSULTING / NEW PUBLIC MANAGEMENT

I.) Objective / Project description(s)
• Design and implementation of private sector IT-technical and business solutions for organisations / units of the public sector (ministries, municipalities, theatre, etc.)

II.) Challenge
• Administrative reforms and state modernization based on the adoption of private sector management techniques
• Change of culture / change management

III.) Role: Consultant Analsyst
• PMO in changing environments
• Analysis of processes
• Definition & calculation of organisational improvement potentials
• Preparation of concept presentations for shareholders (specifications)
• Securing & monitoring of conceptional implementation with the customer

PMO (IT), Prozessoptimierung, It-Beratung, PMO, Unternehmensberatung, Business Analysis, Controlling

3/1999 – 2/2002

9/2001 – 2/2002: Roland Berger Management Consultants GmbH, Düsseldorf / Germ. – Department “Public Management”
8/2000 – 11/2000: IBM Deutschland GmbH, Stuttgart / Germ. – Department “Government & Public Services”
1/2000 – 3/2000: German Cultural Center, Montreal / Canada – „Program Department“
8/1999 – 12/1999: German Embassy, Pretoria / South Africa – Departments of “Home Affairs / Press & Public Relations”
3/1999 – 05/1999: German-American Chamber of Commerce, Los Angeles / USA Departments of “Administration and Organisation”

Enterprise project management (EPM)