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5/2011 – 9/2011

L. was instrumental as a consultant in supporting the customer in the selection process for a new CRM system

Internal Workshops and requirements gathering
Support in Vendor Short List selection
Organization and moderation of Vendor presentations to European Sales management
Moderation of European Steering committee meeting to choose CRM vendor

L. served as a Freelance management consultant to the [...] AG in Munich.

3/2011 – 5/2011

Salesforce.com Implementation für Reisner und Frank. Ich war verantvortlich für der Design, implementierung und Daten Migration von der PC basierende Kontaktmanagement system.

1/2005 – 8/2006

Team member Global CRM System project with Oracle On Demand

L. played an important role in the global CRM project at EMC² as part of the project team.
One of his key rolls was requirements gathering across the European sales organizations
He also was responsible for developing Process Flows for specific functional areas
At specific phases L. presented agreed functionality to and gained sign off from the European sales management
L. acted as tester and supported test management of test scenarios
During the rollout phase L. was the trainer for the European Power Users

5/2003 – 12/2004

[...] project for Channel Sales organization May 2003 December 2004
L. worked with consultants to design, implement and manage the [...] implementation at EMC² in Germany
Responsible for the Initial functional design and scope
Worked with consultants to implement and roll system out to users
Trained users and administered system
Extended functionality and setup weekly data integration with legacy sales data