SAP BASIS & Netweaver specialist - Schwerpunkt XI/PI

5/2008 – offen

3rd level of support SAP BASIS (> 1000 physical servers, 160 000 users)
PI (XI) Subject Matter Expert. Assisting 3 customers during their Go-Live. Acting a facilitator between the customer and the different technical actors (pushing emergency changes, involving the right persons at the right time, to reach the timelines).
Reporting to Application Infrastructure Manager, Customer Care Specialist, and Service Delivery Manager.
Assessment of the technical volume and workload to be integrated into the sap core solution.
Coordination of activities between functional teams and solution vendors (SAP AG) to adjust the core system before the Go-Live.
J2SE Adapter Engine Expert (coordinator and technical reference for a yearly upgrade of 900 systems). Design of a deployment solution with minimized business impact (less than 10 seconds service interruption). Coordination of 6 resources over 3 continents for the project.
SAP transport system CTS+
Outage conductor (change assessment, release planning, coordination of a team of 7 persons to achieve 10 planned outages per year with an availability of 99.7% (26 hours total yearly outage budget)
Delivering trainings and regular knowledge transfers to team members (specific training method in 3 phases).
Trained Lean Six Sigma
Changes coordination & implementation dispatch of activities to team members and offshore teams, training and coaching.
Incident and problem management (root cause elimination, earlier with ITIL framework, today with SIX SIGMA running DMAICs and other GSTDs).
Deputy Team Lead (dispatch of project tasks, day to day resource planning).
Contributed to 2 hires in the team (one perm, one contractor).
System refreshes, Service Pack deployment, imports, system builds, DB upgrades, Kernels, and all other standard BASIS activities.

1/2006 – 4/2008

Team leader of the 2nd level of support of SAP applications (BC and BW module) leading a team of 6 persons.
Support of 10 production environments (running databases up to 900 GB)
Management of the production SAP planning (over 10 000 sap jobs per day)
Management of a 6 persons team in 24/7
Recruitment interviews for 3 team members.
Activity reporting, training plan of newcomers
Releases testing and integration (6 releases per year)
Project Management, build of monthly capacity planning
Incidents communication to front office
Migration of incident tool to A/R Remedy

3/2005 – 11/2005

In a context of acquisition of Schneider Electrics IS services by Capgemini, an audit has been realized regarding de transferred parts for 31 countries.
I have been in charge of the assessments of human resources to be transferred, technical assets, contracted services, financial aspects for Iberian markets.
Following my analysis, I have introduced the first negotiations levels with the customer.
Identified a 240.000 Euro gap in the baseline.
Contracts reviewing for costs reduction (support, externals, SW licensing).