KR-Innovation-Change Management

5/2008 – 9/2010

Led global IT team, defining IT, communications and multimedia strategy. Optimised business processes to support organisational goals. Outsourced functions to achieve efficiency. Served as senior member of management team. Negotiated supplier and vendor contracts. Oversaw 50 staff in 3 locations as well as up to 100 additional project resources. Managed 11m operating budget and 5m investment budget for IT operations worldwide.

Key Accomplishments:
Transformed IT department from a collection of local cost centres to a global in-house service department, designing and implementing effective strategy to achieve objectives.
Reengineered core processes and consolidated key functions to streamline workflows and introduce CRM system to improve service.
Managed all facets of new campus launch in Abu Dhabi, overseeing implementation of sophisticated IT tools and capabilities.
Established agile organisation that embraced positive change, providing support and promoting staff development, including ITIL and project management certification to improve skills.

10/2003 – 4/2008

Chief Information & Head of Data Management Germany: Directed IT services for Sony Europe and Sony Austria; oversaw key components of sales back-office operations. Designed and implemented IT strategy and managed team. Analysed operations, designed new models and explored opportunities for growth and efficiency. Evaluated business needs and processes and directed development and implementation of tools and systems to expand capabilities. Outsourced IT functions and systems as appropriate. Managed customer database as well as annual business agreements, including bonuses and key performance metrics. Served on executive management team. Managed 20m operating budget as well as 3m investment budget.

Key Accomplishments:
Collaborated closely with executives on business side to accomplish transformation, reorganising IT operations to support business needs and incorporate best practices.
Designed comprehensive e-business model for Sony Deutschland.
Managed data management operations, creating strategies guiding sales back office, product sales material master and annual contracts with key customers.
Significantly cut costs with new efficiency measures and internal service organisation structure.

10/2001 – 9/2003

Chief Information Officer: Directed all facets of IT development and operations for chemical company, leading 45 staff in 6 locations and overseeing contract resources. Managed 26m operating budget and 6m investment fund. Defined and implemented technology and communications strategies. Developed customised ERP (SAP R/3) system and merged legacy systems. Established efficient project management processes and improved business procedures. Increased transparency and facilitated consolidation of IT team.