Digital Consultant | Strategie | Prozesse | Service Design| Projektmanagement| Product Owner

8/2023 – offen

Leading several design thinking workshops with 11 countries to design B2C and B2B journeys, decided on pilot countries for initial journey implementation

CRM (Customer Relationship Management), IT-Berater, IT-Manager, IT-Projektleiter, Product Owner, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Prozessoptimierung, Scrum-Master

1/2021 – 6/2023

Analyzed customer journeys and pain points, created the product backlog for SaaS and mobile app of a two sided marketplace business model, selected development teams and led the development as product owner, set up the sales processes and CRM automation, managed public relations and acquired investors

CRM (Customer Relationship Management), Customer Success Manager, IT-Berater, IT-Manager, IT-Projektleiter, Product Owner, Scrum-Master

8/2020 – 12/2020

Documented actual complex processes with BPM, analyzed potential for optimization and designed target processes

Projektleitung / Teamleitung, Projektleitung / Teamleitung (IT), Prozessberatung, Prozessoptimierung, Prozessvalidierung, Unternehmensberater Geschäftsprozessoptimierung

6/2019 – 7/2020

Acquired a deep understanding of highly complex tasks of client´s business, proposed process optimization in a highly regulated environment, implemented digital solutions and restructured the entire organization

IT-Projektleiter, Projektmanagement (IT), Prozessoptimierung, Prozessvalidierung, Unternehmensberater Geschäftsprozessoptimierung

8/2017 – 5/2019

Gathered requirements for digital solutions for client´s highly regulated business, created the product backlog and led development as product owner, executed many workshops with users to identify actual and optimized journeys, created roll out plans and implemented change management initiatives

Agile Methodologie, Kanban (Softwareentwicklung), Projektleitung / Teamleitung (IT), Projektmanagement (IT), Release-Management, Scrum, Projektplanung, Requirements Engineer, Requirements Management, Strategische Kommunikation, PRINCE2, Product Owner, Strategisches Management

3/2015 – 7/2017

Coordinated subprojects along the project planning, tracked project status, led task forces for various complex project impediments, discussed strategy with program leadership, led project communication towards client

Agile Methodologie, Projektmanagement (IT), Projektplanung, Kanban, Strategische Kommunikation, Projektplanung / -vorbereitung, Strategisches Management