Process Officer

Langjährige Erfahrung im Management von Process Managers/Owners, tiefe Expertise in BPM / Business Process Management Notation. Spezialist der Business Prozess Bereich Sales/Customer Engagement & Partner Management. Signavio Expert

• BPMN
• E-2-E Process Owner
• Interim Management
• KPI Definition
• Process Officer
• Signavio
• Strategische Unternehmensplanung
• Transformation Management
• Unternehmensberater Geschäftsprozessoptimierung
• Value Based Management (VBM)

Strong experience in overall Business Process Management Governance incl. set-up of BPM structures within an organization, Business Process Management incl. Process improvement activities, Coach and Training on the job for Process Managers/Process team leads and Process officers / Chief Process Officers; Interims Manager (Chief) Process officer / Process Manager team lead / Process Manager; Strong experience in Business operations and overall Customer Lifecycle Management from Sales & Marketing, Partner Management, Customer Engagement and overall post sales incl. value realization in complex company structures; Digital Transformation incl. Value Realization, Cloud Customer Management & Solutions

Skills & Expertise:
Business Process Management (BPM) Governance; BPM & Process Improvement
Sales Operations
Cloud Customer Operations
Business Development / Marketing
Performance Management
Team Management also in complex company structures
Program Management IT Strategy (Business Architecture)
Partner Program Management
Sales Enablement
Value Realization
Digital Transformation / Organizational Transformation
In depth Knowledge of Business Processes through the whole Customer Journey and Engagement
Working in complex company structures
Post Merger Integration
Channel Marketing
GTM (Go-to-Market) Management for Customer Engagement Business
Techn. Skills: MS Office, Signavio