Experienced technology-driven process optimization expert. Change Management strategist and implementation professional.
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- Weltweit
- es | it | de
- 05.01.2025
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
5/2023 – offen
Tätigkeitsbeschreibung
Professional Services (Intelligent Automation/ Process Optimization)
Projects (NDA):
Intelligent Automation / Process Optimization professional services for large enterprises (e.g., Santander, AXA, ZF, MAN Trucks, Vodafone).
Supporting customer adoption of AI-based automation, i.e., scoping, planning, negotiating selling, contracting, executing, and delivering customer engagements with Intelligent Automation (RPA, Task/Process Mining, IDP, Conversational AI, Low/No-Code, BPM), and AI (NLP/NLU, LLM, GPT). Strategic sales to existing and new customers to support adoption of AI-based automation.
Successful activation of personal contact network (see examples above).
Outcomes:
Professional service delivery target: 2.5M EUR (2023) / Geographical responsibility: DACH.
Projektmanagement (IT), Management (allg.), Account Management, Change Management, Generative KI, IT-Strategieberatung, Operations Manager, Strategische Unternehmensplanung, Strategisches Management, Unternehmensberater Geschäftsprozessoptimierung
12/2021 – offen
Tätigkeitsbeschreibung
Telecommunications infrastructure construction.
FTTx program design implementation in Germany for major German operators, including P&L responsibility.
Establishing, nurturing & maintaining customer C-level contacts. Realigning operations and partner strategy and grew a profitable pipeline of new programs. Organization, resource, process & strategy optimization and implementation. Team management.
Digitalizing and automating company’s business processes & operations with SaaS-based applications focusing on achieving above-market growth and profitability. Customer Success program design & implementation. Coached and developed a team of 5 teammates and attracted new talents into the project. C-level management of partners.
Outcomes: Responsible for P&L. Scaled sales from 2.5M EUR (2021) to 12.6M EUR (2022). Successful business turnaround with major German Telecommunications operator customer.
Project execution: Deutsche Telekom, Glasfaser NW, Deutsche Glasfaser, Vantage Towers (business development).
Projektmanagement (IT), Management (allg.), Infrastrukturarchitektur, Lichtwellenleiter (LWL) / Lichtleitkabel (LLK) / Glasfaserkabel, Partner Relationship Management, Projektleiter Telekommunikation, Telekommunikation / Netzwerke (allg.)
5/2019 – 8/2021
Tätigkeitsbeschreibung
Consulting/ Advisory: SaaS, Data, IoT, AI, Blockchain, Metaverse, Augmented Reality.Professional services target:3,2M EUR (2020) and 6,5M EUR (2021) (overachievement, both years) / Geographical responsibility: EMEA / Direct team: 3 (dotted lines: 9 solution data & AI specialists in 6 countries).
Projects (example):
• ASWatson: Data Governance. Data Platform. Migration from Azure HDInsight to Databricks.
• Spanish aeronautical manufacturer: AI-based intelligent video/image recognition for production environments. AI-based detection of construction defects at wing components.
• AI-supported Intelligent Document Processing for a Spanish and Mexican utility company
• AI-based fraud detection for Telecommunications operators
• Data-Platform project for large American fuel retail corporation with PoS in Europe
• Data governance and platform project for major European Retail conglomerate
• IoT platform design for major British post company's PoS (incl. Covid-symptom detection and spread reduction
• AR-based solution for a major Swiss vessel pump manufacturer for After-Sales servicing
• Intelligent chatbots for Insurance companies
• Carl Zeiss: Artificial Intelligence augmentation, analysis of use cases and joint implementation.
• Cosnova: AI-based smart mirror analysis beyond Cosnova’s AR experiences.
• Dunkermotoren: Intelligent engine project. Introduction of smart engines with supporting technologies like IoT and AI. Smart factory analysis.
• Walterscheid: IoT+AI solution for preventive/predictive maintenance of specific machine-tools and modules.
• WL Gore: Smart IoT-based chemicals detection & warning system (e.g. acetone).
• Intelligent IoT-based solution for major German Agriculture vehicle and machine-tool manufacturer
• Naturgy: Intelligent Automation for smart document processing. Use case identification, AI-algorithm design, implementation and integration with existing corporate systems
• UNIPOL SAI: Covid-19 return to office solution based on AI and IoT technologies
• Carlisle Support Services: AI solution for facility management and building security staff calculation
• Public infrastructure (e.g. bridges) drone-capture image AI recognition for maintenance activities.
Responsibilities:
• Launched the Digital Innovation Consulting Unit in EMEA (focus DACH) and led it to the next level (solutions & service delivery focused on the optimization of customers' operations through AI, Data Analytics, SaaS, IoT, AR/VR, Blockchain, Industrial/ Healthcare Metaverse, managed services). P&L responsibility.
• As an expert Data & AI consultant, I advised clients’ business owners on the digitalization & transformation vision and strategy for their specific vertical by leveraging data, platforms and tools (incl. AI). Delivered 50+ C-level digital transformation projects to sectors like Retail, Manufacturing (e.g., Electronics, Automotive, Machine-Tools), Transport & Logistics, Telecommunications, and Healthcare.
• Closed successful alliances with global software vendors and solution partners.
• Managed 2 M&A opportunities to acquire UK-based partner companies (AI sector) for inorganic growth.
Outcomes:
Doubled Data & AI consulting revenues from 3,2M EUR (2020) to 6,5M EUR (2021) (both years with overachievement).
Consultant Pre-Sales, Kundenberater, Management (allg.), Operations Manager, Projektmanagement (IT), Sales Management, Strategische Unternehmensplanung, Strategisches Management
3/2017 – 5/2019
Tätigkeitsbeschreibung
Projects (example):
• Ericsson: IoT-platform co-construction, delivering smart modules to integrate in vendor’s platform. Customer success program to facilitate customer tool adoption and system integration.
• Belgian Telecommunications cable manufacturer: Data Governance adjustments. Process optimization. PLM integration. IoT platform definition
• French aeronautical manufacturer: digital transformation journey design and implementation with IoT, PLM and AI technologies
• ABB: Digital transformation for sensor module manufacturing facilities for paper mill environments using PLM and IoT platforms
• Coesia: Digital transformation for machine-tool manufacturing facilities. CAD and PLM integration and IoT-based digitalization
Responsibilities:
• Advised customers on their digitalization & transformation vision and strategy as a Business Analytics and Solution expert, whilst leveraging new data analysis solutions, platforms and tools. Defined Retail/Manufacturing/Industry 4.0 consulting service portfolio, drove business development for new and existing clients, developing long-term customer relationships, engaging, and negotiating with C-level stakeholders.
• Digitalized European customers’ value chain (incl. Engineering, Manufacturing, Service) using CAD, PLM, IIoT, AR, AI, Blockchain, and Intelligent Automation tools optimizing customer processes, organizations, resources & strategies.
• Successfully partnered with global and local SIs, ISVs and consulting firms (e.g., EY, Deloitte, Accenture, BCG).
• Customer advisory for AI-supported intelligence for IoT-platform performance increase.
Outcomes:
• Successful creation and establishment of PTC Digital Transformation Practice and solid team in the EU market (focus DACH).
• Focus definition & execution of digital transformation services for Retail, Manufacturing, and Telecommunications.Geographical responsibility: Europe. Leader of Telecommunications partner business (e.g., América Móvil, Verizon, KPN).
Customer Success Manager, Projektmanagement (IT), Account Management, Team Building
1/2004 – 2/2017
Tätigkeitsbeschreibung
IPAsset Management Business Development Director Luxemburg/Germany-based major intellectual property (IP) service provider & IP software development.
Performance: International operations responsibility (430M EUR), organizational restructuring, process/ service/ IT tool optimization, SLA definition, KAM & business development responsibility (e.g., ABB, Nokia/Nortel/Alcatel-Lucent, Vodafone, Unilever). Team responsibility: 50 FTE. World-wide
Automotive, Geo-positioning, Location & Navigation Services, and Mobile Social Networking Senior advisor Off-board Navigation, Location-based Services- and mobile Social Networking.
Several client projects (US, Germany, Israel) providing off-board/on-board navigation, location-based services, mobile social networking & mobile marketing solutions, M2M.
Performance: Product design & positioning, regional & account management for Europe. Definition & implementation of marketing & sales strategy, strategic planning/process definition, implementation & optimization in Europe, analysis of alliances & optimization of partner network. Team responsibility: from 1 to 5 FTE. EU
Automotive, Geo-positioning, Location & Navigation Senior advisor US software company in the field of application mobilization (e.g., social network content/activities, navigation, person/object mobility management, mobile advertising/marketing).
Performance: Internationalization strategy, implementation in Europe with network operators, social networks, and system/software integrators. EU
Software Senior advisor Software company in the identity management, cybersecurity, application/service access control, identity federation and network access control space.
Performance: Corporate & internationalization strategy, go-to-market implementation in Europe through mobile network operators and software integrators. EU
Telecommunications Senior advisor European manufacturer of satellite communication products and solutions: Strategy definition and introduction of products and services to telecommunications network operators and system integrators.
Performance: Country & account management for the DACH region and Spain. SLA definition and negotiation. EU
M&A Senior advisor Buyer and seller side for intelligent video surveillance, machine-tools and software /AI transactions. EU
Telecommunications Executive Vice President Group of international wholesale telecommunications & VoIP operators & call/contact centers (450M USD, 1,200 multinational employees in USA, Spain & Italy):Definition and implementation of the development and optimization of the international group structure and activities. Worldwide strategic planning/implementation of alliances and expansion of operations. Analysis of investments in technology/telecommunications.Outcome: Key multinational account, channel & partner management for Spain, USA and Latin America. Definition & implementation of Group's evolution and optimization of worldwide organizational structure and operations. International strategic planning/ implementation of alliances. Increase of overall efficiency. CAPEX & OPEX Optimization. International business expansion.Responsibility: 450M USD
EU & US
Food Managing Director Food / International Broker, Trader and Manufacturer / International wholesaler (6M EUR, 6 employees, associated companies’ total team: approx. 160 employees, Spain with European operations):
Outcome: Increase of company’s revenues in 22% to 31M EUR. Positioning of product/service offering & management of multinational accounts in Central/Eastern Europe and China. Worldwide strategic planning & implementation of new provider and channel alliances & expansion of collaboration with operations & financial partners.
New investment analysis. CAPEX & OPEX optimization. Product/service offering & management of multinational accounts in Central/Eastern Europe and China. New investment analysis. CAPEX & OPEX optimization.
Team responsibility: 6 FTE
Revenues responsibility: 6M EUR. World-wide
Telecommunications Senior advisor Canadian Mobile OSS/BSS Telecommunications solution (Mobile Switching Center operations & Maintenance software) provider:
Supervised and ensured alignment of Customer Success engagements, support programs, and consulting projects. EU-wide strategic planning & implementation of provider and channel alliances and expansion of collaboration with operations and financial partners. Sales of software solutions: Definition of sales schemes and management of licensed solutions.
Business pipeline activation & materialization of personal contact network (e.g., Telefónica (ES), Vodafone (GB, DE, NL & PT), T-Mobile (DE, GB, AT & NL), Orange (ES, NL & RO), Telecom Italia (IT), Optimus & TMN (PT), E-Plus (DE, now Telefónica O2), Base (BE), A1 (AT)). World-wide
Automotive Senior advisor Innovation protection / International licensing of client's IP rights. ES
Healthcare Senior advisor Innovation protection / International licensing of client's IP rights. ES
Rescue Equipment Senior advisor Innovation protection / International licensing of client's IP rights. ES
Glass Manufacturing Senior advisor Innovation protection / International licensing of client's IP rights. ES
Renewable Energy (Solar, Thermo) Chief Sales Officer & Advisor Solar energy concentration, transport and conversation into electric power/thermal energy.
Performance: Innovation multi-country protection. International licensing of client's related IP rights. International M&A opportunity evaluation. Startup financing. ES
Renewable Energy (Bio-waste)
Senior advisor International positioning of brand-new technology to convert bio-waste into electric energy using patented technology. International business development & sales. ES
Software (Telecommunications) Senior advisor Innovation protection / International licensing of corresponding IP rights / International business development and sales. ES
Software
(Asset Management) Director IP asset management platform.
Performance: International operations responsibility (430M EUR), organizational restructuring, process/ service/ IT tool optimization, SLA definition.
Recurrent revenue assurance from service delivery to large corporations like Telefónica, Orange, Vodafone, Alcatel-Lucent, Nokia, Siemens, ABB, Unilever (projects up to 340M EUR revenue).
Revenues responsibility up to 430M EUR
Geographical responsibility: EU with focus DACH. Luxem-burg / DE
Identity Management / Access Control Senior advisor European software company with a platform & method for provisioning of univocal & unambiguous digital personal identity management.
Performance: Corporate & internationalization strategy, go-to-market implementation in Europe through mobile network operators and software integrators EU
Asset Management Director Spain-based international Intellectual/Industrial Property (IP) advisory firm in the area of industrial innovation management (17M EUR, 200 employees):
Performance: Provision of IP (patents) & innovation management services to national clients. Firm’s international business development for national & international clients and partners (Europe). Expansion of firm’s professional service portfolio. World-wide
Asset Management Director Spain-based international Intellectual/Industrial Property (IP) advisory firm in the area of industrial innovation management (17M EUR, 200 employees):
CRM/ERP Project: Awareness of technology capabilities and advantages in regular asset management operations. Compilation of client’s request and specifications. Analysis and benchmarking of CRM/ERP solutions against client’s specifications. Selection of vendor. Licensing negotiation. Solution implementation and integration with existing systems. User enablement program and change management.. ES
Asset Management Director Spain/US Intellectual/Industrial Property advisory firm in the area of innovation & patent portfolio management (21M EUR, 140 employees):
Performance: Provision of innovation protection (patents) & monetization services to firm’s clients (international licensing, transfer), patent valuation & due diligence. Firm’s Asian, EU & US business development. Expansion of firm’s professional service portfolio. World-wide
Account-Manager Sales, Berater Mergers & Acquisitions, Patent-Berater, Produktmanager, Projektmanagement (IT), Strategische Unternehmensplanung
Zertifikate
Scrum.org / Düsseldorf, DE
IBH / Düsseldorf, DE
IBH / Düsseldorf, DE
SAP / Walldorf, DE
CC College / Dortmund, DE
Axelos /Düsseldorf, DE
IBH / Düsseldorf, DE
APMG / London, GB
Design Thinkers Academy / Amsterdam, NL
Ausbildung
Insight Technologies / Munich, DE
EPI-CEIPI / Madrid, ES
Technical Univ. / Munich, DE
Technical Univ. / Madrid, ES
Madrid, ES
Über mich
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I provide 25+ years of industrial and management advisory experience in the Manufacturing, Automotive, Energy, Healthcare & Medical Devices, Retail, Electronics, and Supply Chain verticals in EMEA as well as in the Telecommunications sector worldwide.
And I help corporations and SMEs design and implement their business transformation and digitalization journeys, where optimized resources, processes, organizations and strategies are prerequisite to the implementation of technology solutions (based on Data Analytics, Artificial Intelligence -GenAI, Conversational AI, NLU/NLP-, Internet of Things- IoT, Industry 4.0, Digital Twin/Digital Thread, Edge Computing, Robotic Process Automation- RPA, Intelligent Automation, Intelligent Document Processing- IDP, Mixed- Augmented- Virtual Reality-AR/VR, 5G, Blockchain & Smart Contracts, and IndustrialHealthcare Metaverse), taking them to the next level.
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My strong skill set and experience in digital transformation, digital turnaround and re-structuring, introduction of new business models, market access strategies, and customer success programs ensure best results to customers' pain points.
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M&A expertise (buyer, seller sides) in the Telecommunications, Software, IT, AI and Safety & Security (e.g., ID Management) sectors.
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Advisory Board (Beirat) & Supervisory Board (Aufsichtsrat) positions.
Weitere Kenntnisse
AI (e.g., Neural Networks, GenAI, Bots for Contact Centers & Conversational AI, NLP/NLU, LLM, GPT), Intelligent Automation (RPA, IDP, Low/No-Code, Task-/Process Mining, BPMN), Digital Workspace/New Work, Digital Twin/Thread, Data Governance/ Platform, (Predictive/Preventive) Analytics, Augmented Reality/VR, (Industrial) IoT/ Industry 4.0/ Smart Factory, Industrial/ Healthcare Metaverse, Web3.0, 5G, Blockchain, and related BPO/managed services.
Verticals:
Focus on Manufacturing (Automotive, Machine-Tools, Electronics), Transport & Logistics, Retail, Telecommunications, Healthcare, Energy & Utilities, and Construction.
Certificates
2019 Agile Project Manager Practitioner (2000927792) APMG / London, GB
Design Thinking Practitioner Design Thinkers Academy / Amsterdam, NL
2020 Situational Leadership II Insight Technologies / Munich, DE
2023 PRINCE2 Project Management Cert. (GR656317387JB) Axelos /Düsseldorf, DE
Change Management Cert. (DEMD20244505939) IBH / Düsseldorf, DE
2024 SCRUM Master (ID 1090590) Scrum.org / Düsseldorf, DE
Personnel/Human Capital Management (DEMD202415723191) IBH / Düsseldorf, DE
Management: Leadership Development (DEMD202418566725) IBH / Düsseldorf, DE
SAP S/4HANA (UC_FL_S42022) SAP / Walldorf, DE
Strategic Business Administration (Certification) CC College / Dortmund, DE
Persönliche Daten
- Spanisch (Muttersprache)
- Italienisch (Muttersprache)
- Deutsch (Fließend)
- Englisch (Fließend)
- Portugiesisch (Fließend)
- Französisch (Gut)
- Europäische Union
- Schweiz
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