IT Project Manager

12/2022 – 12/2023

Led projects focused on secure email communication and email security solutions, collaborating with clients to assess their needs and implement effective strategies.

Conducted comprehensive market analysis to identify trends, competitive landscape, and potential opportunities, providing clients with actionable insights to inform decision-making.

Engaged stakeholders throughout project lifecycles, ensuring alignment on objectives, expectations, and deliverables. Developed and maintained strong relationships with clients, partners, and team members.

Managed project timelines, budgets, and resources effectively, utilizing both Agile and Waterfall methodologies to adapt to changing project requirements.

Prepared detailed project reports and presentations for stakeholders, highlighting progress, risks, and mitigation strategies.

Servicemanager

6/2022 – 2/2023

Direct day-to-day IT operations, including endpoint management, user support, and access control, maintaining seamless service delivery across regions.
Conducted regular performance reviews, encourage professional growth, and support team members' career development

Managed and optimize service delivery platforms such as JAMF, Intune, Okta achieving streamlined IT support and enhanced user experience.

Serviceberater ITIL, Projektmanagement (IT), Active Directory, Server Administration, Server-Monitoring, Cloud Computing, VMware vCenter, Netbackup, SAN / NAS, Hyper-V, Vmware ESX Server

5/2020 – 6/2022

Administered Microsoft 365 services, including user account creation, licensing, and group policy management; streamline user access via Azure Active Directory.

Collaborated with cross-functional teams to support various IT projects, including software migrations and network upgrades, contributing to project completion

Cloud Spezialist, Technisches Projektmanagement