Senior Project Manager

9/2023 – 5/2024

Owning the entire hiring funnel: Defining the requirements, conducting the interview process and aligning with the Talent Acquisition team for hiring capacity.
• Planning and monitoring resources: Building an initial Business Plan in close coordination with the finance team and revisiting this on a monthly basis to control the achievement.
• Alignment with the core team: Setting up rules and processes together with the team leads of the core team in order to ensure a value driven collaboration.
• Reporting to C-Level: Weekly updates with CEO & COO with presentations and status reports in order to show advancements and challenges.
• Creating incentive schemes: Creating new incentive schemes for the different team members in order to align them with the common goal.
• Project Management: Executing and coordinating projects with the aim of gaining more customers. Specially this meant coordinating the following projects with the respective teams:
1) AdCampaign with the paid marketing team
2) Webinars which highlighted new aspects of the products with the marketing
team
3) Specific dashboards to monitor performance with the data team

After sales management, Postsales, Vorverkauf, Projekt-Dokumentation, Projekt - Berichtswesen, Projektleitung / Teamleitung, Projektmanagement

1/2023 – 8/2023

Leading first sales & customer onboardings: Selling and onboarding our first customers in order to derive best practices for the organization.
• Exercising stakeholder and project management: Discussed and aligned the tasks to be done with various departments (Marketing, Data, Product, Legal etc.) in order to meet the deadline of the launch.
• Communicating and updating C-Level: Updated the C-Level on a weekly basis with presentations and written status updates about the performance and the next steps of the project.
• Conducting user research: As the product needed adjustments in each country, I led interviews with clients, condensed the information into the main findings and shared them with the C-Levels as well as the product team.
• Building knowledge base: Building the global knowledge base for the new product (Notion & HelpCenter via Intercom)
• Conducting in-depth competitor analysis: Creating a competitor analysis which was used by the product, sales & customers success teams in order to get to know the competitors’ functionalities better.

After sales management, Postsales, Product Owner, Training - Coaching-Kompetenzen

8/2022 – 1/2023

Leading first sales & customer onboardings: Selling and onboarding the first customers.
• Conducting GAP-Analysis: Understanding the shortcomings of the product, listing the main priorities and working together with the product team in order to build these functionalities (e.g. DATEV API).
• Holding trainings for the German organization: Drafting training certificates for the products and overseeing the trainings to make sure all team members of the German organization were given the right level of detail.
• Creating sales & onboarding material: Creating the necessary sales and onboardings materials (Powerpoints, PDFs, Help Centers etc.).
• Defining critical processes: Defining the processes and KPIs in the necessary system (HubSpot, Gainsight, Looker etc.) and working closely with the data team to set these up.
• Executing and overseeing projects: Managing multiple projects in parallel and overseeing the projects which were being held by the team members.
• Initiating change management: Adjusting sales and onboarding scripts and ensuring the usage by shadowing team members.
• Building knowledge base for German organization: Building the internal knowledge for the new product (Notion and HelpCenter via Intercom)

After sales management, CRM (Customer Relationship Management), Vorverkauf, Projekt-Dokumentation, Projektmanagement - Softwaretool-Schulung, Projektorganisation