Senior Compliance & Business Analyst

3/2016 – 2/2018

Process gap analysis in COB and KYC and other compliance processes, learning needs analysis and development of remedial communications, action and training, rollout of communications and training for businesses (Global Markets, Corporates, Transaction Banking, Investment Banking). Analysis of IT operational support for DB CAR KYC compliance data system. Presence based and web based trainings for front office and back office staff in German and English, participants from all continents and time zones. Support of KYC Key Operating Procedures global implementation team in London. Key Operating Procedures rollout trainings in 30 countries for KYC, AML, COB, FATCA, MIFID and KOPs, including the internal audit functions.

Analyst Informationssicherheit, Compliance Manager, Train the Trainer

10/2015 – 3/2016

Analyst and change communications provider for direct booking strategy for IHG, the world´s 2nd largest hotel brands group (Interconti, Holiday Inn, Crown Plaza, Kimpton etc.). Media analysis of IGH portal and online travel agency portals. Development of learning and training materials to have all hotel staff understand the new IHG strategy, financials, and countermeasures, designed to change staff behaviour in 20+ countries. The HR role models for 13 professional roles within management and service of the various hotels brands were analysed and revamped in order to achieve this. Data protection (EU-DSGVO) compliance was also a huge issue.

Rollout of training is across Europe and in 12 languages. Project is reported to be a major success in driving customer loyalty, rewards club membership and direct bookings.

Change-Manager, Rollout, HR-Spezialist, Train the Trainer, Change Management, Compliance management

6/2015 – 10/2015

Development and implementation of new global HR portal for the entire bank, including all HR workflows and employee self-services

IT-Infrastrukturspezialist, Rollout, Workflows, Content Management, HR Business Partner, Change Management

5/2013 – 5/2014

Full time management of global Customer Relationship Management Team, Data Ware House (DWH) and consumer data. Responsible for data security (GDPR issues) and compliance. Management of 12 external Media, Data & IT service providers. Budget: 360K EUR IT maintenance, 400K EUR digital marketing spent.
Responsible for all digital consumer communications and mailings in all markets (EMEA, Asia, USA/CAN, distributor markets). Reporting and consumer behaviour analytics. International legal compliance & data safety issues. In charge of daily marketing, E-newsletters, E-mailing campaigns etc., updates on all digital group media and 30 E-Shops. Responsible for all online market communications incl. social media.

E-Commerce, Marktforschung, IT-Infrastrukturspezialist, Big Data, Data Mining, Datenanalyse, Datenschutz, Rollout, Marktkommunikation, Marketing- / Vertriebsanalyse, CRM (Customer Relationship Management)

1/2013 – 11/2013

HR Development/Change, Management Development: Training improvements, Responsible for requirements analysis, development and selection of a new Learning Management System (LMS).

Aus- / Weiterbildung, HR Business Partner, E-Learning, Change Management, Business Analysis

1/2012 – 9/2012

Compliance analysis concerning leadership behaviour, ethics and conduct, and production compliance in the production facilities of a world market leader in plastic foils and building materials. Special focus to check for absenteeism and illness issues.

Data Mining, Human Resources Generalist, Compliance management, Analytiker (Sonstige), Personal-Risikomanagement, Personalberatung - Personalentwicklung

5/2011 – 12/2014

found in reference description 19
Strategy, quality and marketing consultation (2007 - 2014) for several companies of the group (MAFA, AGS, China Foundy Cooperation); supporting the China expansion and production strategy; quality controls; sales support.
Planning and implementation of on-site audits for process improvement and introduction of CSR/sustainability compliance processes in the production sites in China which cater pharmaceutical, airline tech and wind mill sectors.
On-site audits at production sites: Dongguan, Ningbo, Xikou (Zhejiang), Duqiao (Zhejiang), Xingxiang (Fujian), Henan, Chenzen, Hangzhou, Shengzou.

Internet / Intranet- Integration (eBusiness), Quality Assurance Engineer, Produkt- / Sortimentsentwicklung, Kommunikation (allg.), Sales Management, Vertriebsgestaltung, Audition, Change Management, Internationalisierung, Strategische Unternehmensplanung

10/2009 – 9/2010

M & A integration, corporate culture people development, process improvements, performance change management project. Process and employee analysis, implementation of new operations and manufacturing model. Overall post-merger integration. Staffing and leading 5 project teams in parallel:

- Cost structure analysis in both manufacturing sites for 1000 products
- Leadership capabilities project at MeierGuss Gruppe
- Sourcing of a new planning software: SAP or ProAlpha
- Leading post-merger integration team
- Implementation of preventive maintenance

SAP-Berater, Product-lifecycle-cost-management (PLCM), Markenpolitik, Berater Mergers & Acquisitions

1/2009 – 4/2010

DGQ trains and certifies 70 % of all of Germany´s quality managers. Project was marketing staff capability analysis, marketing & sales improvements. Analysis of the 800 programmes and offerings catalogue, market learning needs analysis, HR talent development needs analysis, leading and coaching of marketing team (8 FTE).

Coach, Marketing Manager, Personalentwicklung - Bedarfsanalysen

7/2008 – 9/2009

Analysis of production, operations and compliance flaws in production and management; development of process improvements, implementation of new processes in management and production
Staffing and leading 12+ workstream project teams in parallel on topics like:

- Leadership capabilities project for managing director incl.
- organisational architecture
- employee motivation analysis and improvement planning
- SAP improvement: stock numbers, WiP numbers, cost and delivery analysis
- New SAP architecture
- Quality improvement processes
- Manufacturing process improvements
- Sales and forecasting improvements
- Coaching of Dept. heads
- Cross-departmental Integration
- New approach to apprenticeship and people development
- Production planning improvements - switch from make to stock to make to order

Analyse der Kennzahlen, Analyse der Markt- / Wettbewerbsposition, Business Intelligence Manager, FMECA (Failure Mode and Effects and Criticality Analysis), Produkt- / Sortimentsentwicklung, Quality-Function-Deployment (QFD)

5/2005 – 12/2006

RPS EMEA is one of the largest digital training providers in the world. The role as director communications & marketing with staff responsibility was one of a change agent, designed to drive the change needed for a re-design of all operational processes in order to open the company to the B2B market, starting from zero, and in Raytheon and law compliant waysIn charge of developing the following international activities for the whole of EMEA (42 countries): Budget, Media Management (Internet, Intranet, E-Learning & Virtual Learning Platforms, all publications in print), Market Research, Marketing, Events, Sales Support, Public & Press Relations, and EMEA Communications Master Schedule.

Set up of a communications team. Starting from zero business contacts, RPS several months later had won 7 training outsourcing deals, issued 48 offers to new clients and had new business booked for 11,4 Mio EUR. Built up a contact database exceeding 300 key individuals from six new key industries (as of December 2006). The automotive sector grew by 2 new key accounts, pharmaceutical and finance sectors were also successfully entered. New market centred paradigm established. Awarded Raytheon Six Sigma Black Belt.

Rollout, Aus- / Weiterbildung, Brand Manager, E-Learning, Lead-Management, Markenbildung, Marketing- / Vertriebsanalyse, Sales Management, Train the Trainer

12/2004 – offen

Geschäftsführung GmbH Unternehmensberatung

Business Administrator

3/2003 – 3/2005

Joined as global business project & media communications/ information manager. In charge of global projects, It implementations, information management across all internal and external media, compliance learning projects, change management, client surveys and audits, intranet web master, head of CIB Global Banking Division corporate communications. Managed several global task forces and project matrix groups and IT process and outsourcing projects. Organised trade fairs, 3 large events (>2500 participants) and many small events. Led major re-launch of intranet, integrating 60 platforms into one global portal. Wrote and published several external high reputation journal articles. Pitched for and won 2 major European IT awards.

Change Management, IT-Projektleiter, Kommunikationsberatung, Rollout

8/2000 – 3/2003

Role & Responsibilities: Internally: Responsible for streamlining and signing off all information going to employees. Establishing document management system and intranet. Control of information overflow. Design of internal communications via business-tv. Externally: Responsible for tv marketing and branding activities, streamlining and signing off all information going out. Also in charge of external & internal schedule for media planning. Task Force leader of acquisition projects and market intelligence. Also heading press services Web-Site and internet marketing cooperation projects with FAZ Media. Staff responsibility. Budget responsibility: 5 Mio €. Led all change management communications projects.

Projektentwickler, Informationslogistik, Mediaplanung, Dokumentenmanagement

10/1998 – 8/2000

managing business tv, media management

Projektentwickler, Kommunikation (allg.), Mediaplanung

5/1997 – 9/1998

Internal staff communications, change management (Merger Bankers Trust), development of business tv

Projektentwickler, Kommunikation (allg.), Krisenkommunikation

4/1996 – 5/1997

Marketing Projects, Organisation of Conferences and Trade Fairs

Projektleitung / Teamleitung

7/1995 – 4/1996

Supporting Marketing Campaigns

Marketing Manager

11/1993 – 3/1995

Deputy Press Spokesperson

PR-Manager