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Senior Vice President Product Management
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- 81373 München
- Europa
- en | de
- 02.07.2024
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
3/2022 – 12/2023
Tätigkeitsbeschreibung
Led a highly successful Product Division responsible for the booking funnel. This division, encompassing teams across Munich and Bangalore, played a critical role in generating the majority of the company's revenue.
Spearheaded a strategic restructuring of the Product Division, prioritizing user needs and enhancing user-centricity. This resulted in a significant improvement in user experience, leading to a substantial increase in Average Revenue Per User (ARPU).
Successfully boosted revenue streams from add-on products by implementing innovative strategies, achieving a nearly 20% increase.
Streamlined and optimized the hiring process, leading to the successful recruitment and onboarding of multiple Product and Analytics leaders. This contributed to a marked improvement in team productivity and fostered a culture of innovation.
eBusiness-Strategie, Geschäftsfeldstrategie, Product-lifecycle-management (PLM), Product Owner, Produktdesign, Unternehmensstrategie, User Experience (UX), User Interface (UI), User Research
2/2021 – 3/2022
Tätigkeitsbeschreibung
• Led the product management division focused on existing users.
• Reduced customer contacts by 8% by addressing their needs online by guiding them to solutions
• Optimized the flow to help existing users find the right product suite to enhance user experience and retention
• Restructured the division to strengthen product-centricity, aligning units to user stage and needs
eBusiness-Strategie, Unternehmensstrategie, Geschäftsfeldstrategie, Product Owner, Produktdesign, Produktmanagement, User Experience (UX), User Interface (UI), User Research
3/2019 – 1/2022
Tätigkeitsbeschreibung
• P&L Owner (Subdomain Head) and Product Leader of Careem Rewards and Careem Plus (Subscription Program)
• Grew Careem Rewards program into a profitable loyalty program and which has increased Gross Merchandise Value (GMV) by close to 55 M USD
• Built Careem Plus (a subscription program- [-Hyperlink entfernt-] ) from the pitch stage to becoming the centerpiece of Careem's strategy [-Hyperlink entfernt-]
• Responsible for growing the product organization, including mentoring current PMs, setting up processes for their growth, hiring new PMs etc.
Sanierungsstrategien, Geschäftsfeldstrategie, Product-lifecycle-management (PLM), Product Owner, Produktdesign, Produktmanagement, Unternehmensstrategie, User Experience (UX), User Interface (UI), User Research
3/2017 – 12/2019
Tätigkeitsbeschreibung
Head Of Product • Full-time
• Handpicked by Grab leadership team to set up and oversee the product team of OVO, a newly acquired payment start-up in Indonesia
• Orchestrated a seamless post-merger integration into the Grab ecosystem, fostering a strong company culture.
• My responsibility ranged from hiring to setting up the product team for success – developing responsibility matrix, handholding and mentoring PMs for excellence
• Developed performance metrics, position charters, and organized regular events to reduce conflicts.
• Worked with cross-functional leaders to establish rules of engagement and best practices to help the young organization grow
• Instrumental in positioning OVO as the 2nd largest payment provider in Indonesia
Lead Product Manager • Full-time
• Under my leadership, Grab Rewards grew from an experimental program to the largest loyalty program in SEA, operating in 8 countries, and the team expanded from 6 to 40+ across three countries.
• Expanded the user base 8m+ monthly active users, 1,000+ partners
• Grab Rewards added 80M to the annual revenue
• Launched Grab's first Real-Time Targeting System in Mar '18, utilising the Data Lake system and employing ML and predictive analytics
• Structured & streamlined the Product Request and Quarterly Planning process which was adopted across the Grab Pay unit
Produktdesign, Benutzerverwaltung, User Experience (UX), User Interface (UI), User Research, Product Owner, eBusiness-Strategie, Unternehmensstrategie, Geschäftsfeldstrategie, Markteintrittsstrategien, Produktmanagement, Product-lifecycle-management (PLM)
3/2015 – 3/2017
Tätigkeitsbeschreibung
• Created Chat & Pay enabling Peer-to-Peer (P2P) transfer, while managing a team of 15 engineers [-Hyperlink entfernt-]
• Developed India's first stored value system, mapping wallet, gift voucher, and banking instruments to a single identity (multi-source payment system)
• Created Offline Payment Module for large Merchants [-Hyperlink entfernt-]
• Developed a transaction authentication method that does not require any phone connectivity as a viable alternative to the SMS-based OTP – successfully filed for patent [-Hyperlink entfernt-]
• Received the Grow Award for generating value in consecutive trimesters (Trimester 2 & 3, '15 - '16), the only employee out of 2500+
Kommunikationsstrategie, Markteintrittsstrategien, Product-lifecycle-management (PLM), Product Owner, Produktmanagement, Programm Management, Unternehmensstrategie, User Experience (UX), User Interface (UI), User Research
2/2014 – 3/2015
Tätigkeitsbeschreibung
• Co-authored Payment Bank application, resulting in Paytm being the first e commerce payment company to be granted the Payment Bank License
• Developed Merchant Invoicing System and Subscription System
• Introduced the Cashback feature for merchants to reward their consumer
• Created escrow for e-commerce merchants allowing users to safely make payments to e- commerce companies when industry maturity and the trust levels were low
• Awarded for Excellence in Product Management (Game On 2015)
User Experience (UX), User Interface (UI), User Research, Product Owner, Produktmanagement, Product-lifecycle-management (PLM)
6/2012 – 5/2014
Tätigkeitsbeschreibung
• Led the creation of India's first wallet-based remittance system
• Achieved a monthly transaction volume of over USD 15M within six months.
• Successfully piloted Aadhaar-based cash-out in cooperation with the Indian Government • Awarded the Young Achiever Award in 2013
Produktdesign, User Experience (UX), User Interface (UI), User Research, Product Owner, Produktmanagement, Product-lifecycle-cost-management (PLCM)
Ausbildung
International Management Institute, New Delhi
New Delhi
National Institute of Technology, Durgapur, India
Durgapur
Über mich
My leadership spans successful tenures at startups such as Grab, Careem (Uber), and Paytm, as well as established entities like Sixt and Virgin Media. Known for my ability to assemble high-performing teams, implement user-centric strategies with a clear focus on OKRs, and drive consistent innovation.
Throughout my career, I've garnered recognition for my innovative approach and leadership skills in organizations at various stages of growth across Europe, MENA, India, and SEA
Persönliche Daten
- Englisch (Muttersprache)
- Deutsch (Gut)
- Europäische Union
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