Senior Vice President Product Management

3/2017 – 12/2019

Head Of Product • Full-time
• Handpicked by Grab leadership team to set up and oversee the product team of OVO, a newly acquired payment start-up in Indonesia
• Orchestrated a seamless post-merger integration into the Grab ecosystem, fostering a strong company culture.
• My responsibility ranged from hiring to setting up the product team for success – developing responsibility matrix, handholding and mentoring PMs for excellence
• Developed performance metrics, position charters, and organized regular events to reduce conflicts.
• Worked with cross-functional leaders to establish rules of engagement and best practices to help the young organization grow
• Instrumental in positioning OVO as the 2nd largest payment provider in Indonesia

Lead Product Manager • Full-time
• Under my leadership, Grab Rewards grew from an experimental program to the largest loyalty program in SEA, operating in 8 countries, and the team expanded from 6 to 40+ across three countries.
• Expanded the user base 8m+ monthly active users, 1,000+ partners
• Grab Rewards added 80M to the annual revenue
• Launched Grab's first Real-Time Targeting System in Mar '18, utilising the Data Lake system and employing ML and predictive analytics
• Structured & streamlined the Product Request and Quarterly Planning process which was adopted across the Grab Pay unit

Produktdesign, Benutzerverwaltung, User Experience (UX), User Interface (UI), Nutzerforschung, Product Owner, eBusiness-Strategie, Strategisches Management, Geschäftsfeldstrategie, Markteintrittsstrategien, Produktmanagement, Lifecycle Management

3/2015 – 3/2017

• Created Chat & Pay enabling Peer-to-Peer (P2P) transfer, while managing a team of 15 engineers [-Hyperlink entfernt-]
• Developed India's first stored value system, mapping wallet, gift voucher, and banking instruments to a single identity (multi-source payment system)
• Created Offline Payment Module for large Merchants [-Hyperlink entfernt-]
• Developed a transaction authentication method that does not require any phone connectivity as a viable alternative to the SMS-based OTP – successfully filed for patent [-Hyperlink entfernt-]
• Received the Grow Award for generating value in consecutive trimesters (Trimester 2 & 3, '15 - '16), the only employee out of 2500+

Strategische Kommunikation, Markteintrittsstrategien, Lifecycle Management, Product Owner, Produktmanagement, Programm-Management, Strategisches Management, User Experience (UX), User Interface (UI), Nutzerforschung

2/2014 – 3/2015

• Co-authored Payment Bank application, resulting in Paytm being the first e commerce payment company to be granted the Payment Bank License
• Developed Merchant Invoicing System and Subscription System
• Introduced the Cashback feature for merchants to reward their consumer
• Created escrow for e-commerce merchants allowing users to safely make payments to e- commerce companies when industry maturity and the trust levels were low
• Awarded for Excellence in Product Management (Game On 2015)

User Experience (UX), User Interface (UI), Nutzerforschung, Product Owner, Produktmanagement, Lifecycle Management

6/2012 – 5/2014

• Led the creation of India's first wallet-based remittance system
• Achieved a monthly transaction volume of over USD 15M within six months.
• Successfully piloted Aadhaar-based cash-out in cooperation with the Indian Government • Awarded the Young Achiever Award in 2013

Produktdesign, User Experience (UX), User Interface (UI), Nutzerforschung, Product Owner, Produktmanagement, Product-lifecycle-cost-management (PLCM)