Salesforce developer and architect

3/2023 – 12/2023

Facilitation of technical-functional workshops and designing of prototypes.

Creation of the backlog and participation in the evaluation and tasks assignements.

Supervision of peripheral integrations to maximize the efficiency of Salesforce.

Automation of complex business processes with flows.

Integration of a telephone solution 'Avaya ' using 'Open CTI' & 'Service Cloud Voice', increasing agent productivity by 28%.

Integration of Conga Sign and Conga Composer, leading to improved efficiency in signature processes and document management.

Creation and engineering of back office (Apex) and front office (LWC, Aura)/Screen flows components.

Optimization of systems dedicated to clean data assurance, strengthening their accuracy and reliability.

Optimization through Code Audit, identification of vulnerabilities, and proposing improvements to enhance performance and maintainability.

Salesforce.Com

2/2022 – 2/2023

Evaluation of functional requirements and recommendation of suitable solutions.

Creation of technical and functional documentation using Miro and Confluence.

Optimization of Salesforce functionalities for over 16,800 users, improving efficiency and customer satisfaction.

Integration with external systems and middleware (Boomi, Planon).

Development of a customer portal via Experience Cloud.

Development of a system using LWC and permission sets, allowing non-admin supervisors to grant user access, increasing data security and operational efficiency.

Management of a team of 3 developers.

Execution of rigorous code reviews to guarantee adherence to Salesforce best practices prior to deployment.

Utilization of SFDX, Gearset, and GitHub for code deployment and tracking.

Integration of Salesforce new releases, expertly managing updates for seamless system functionality and optimized business performance.

Working jointly with the sales managers during the pre-sales phase to evaluate timeframes for the new projects.

Salesforce.Com

9/2021 – 2/2022

Alignment of business and technical objectives through daily briefings and workshops.

Integration of Slack for facilitating custom notifications via flows.

Integration of Playvox to optimize customer service and sales processes.

Deployment of a connector to integrate Guidewire into claims management via ClaimCenter and contracts via PolicyCenter, using middleware such as Segment and Camel.

Provision of a comprehensive set of reports and dashboards, offering invaluable insights to managers and team leaders.

Validation of new feature quality through rigorous testing.

Optimization of storage use, ensuring more efficient and economical resource management.

Salesforce.Com, CRM (Customer Relationship Management)