Ex-Rocket | Ex-Doctolib | Experienced Freelancer with strong Start-up/Scale-up, Saas & Market Place Background

11/2023 – 4/2024

Objective
Establish and streamline sales operations for an international SaaS company by training, onboarding, and coordinating BPOs across three continents, while defining sales processes, communication protocols, and CRM architecture.

Key Responsibilities

Training and Onboarding BPOs: Coordinated with BPO teams in North America, Europe, and Asia. Developed a comprehensive training schedule, conducted virtual sessions, and ensured consistent knowledge transfer.

Sales Script and Process Definition: Authored a detailed sales script and defined all sales processes, from lead generation to closing deals.

New Hire Onboarding: Created a structured onboarding program and established a continuous training schedule.

Communication Protocols: Developed guidelines for all written and spoken communication, standardizing email templates and call scripts.

CRM Implementation: Documented sales steps in HubSpot CRM and assisted in designing Salesforce architecture.

Outcome: The project resulted in efficient sales operations, trained BPO teams, standardized processes, and effective CRM tools, contributing to increased sales and customer satisfaction.

Budgetierung, Berechnungen, Akquise / Kontakt, Business to Business, Business-To-Consumer, CRM Beratung (allg.), CRM (Customer Relationship Management), Direktvertrieb, Indirekter Vertrieb, Strategische Kommunikation, Kommunikationstraining, Marketing- / Vertriebsanalyse, Organisation des Vertriebs, Outsourcing, Projektleitung / Teamleitung, Projektleitung / Teamleitung (IT), Salesforce.Com, Schulung / Coaching (allg.), Team Building, Verkaufsschulung, Vertrieb (allg.), Vertriebsgestaltung, Sales Management, Vertriebswege

9/2020 – 10/2023

Responsibilities:
Building a company from scratch
Defining all processes, product, and strategy
Offering campaign conception, using outbound sales across different channels
Developing communication and people engagement campaigns
Managing all social media channels
Team building, training, and ensuring well-being

Skills:
Business Development
Organization Skills
Sales and Customer Base Management
Digital Marketing and Creative Conception
Strategic Thinking and Market Analysis
Project and Operations Management
Copywriting and Presentation Skills
Customer Relationship Management (CRM)
Google Workspace and Customer Experience
Management Consulting and Change Management
Key Performance Indicators (KPIs) and Analytical Skills
Coaching, Mentoring, and Leadership
Sales Leadership and Processes
Digital Strategy and Online Marketing
Business Process Automation and Training
Creative Strategy and Marketing Strategy
Contract Negotiation and Communication

Budgetierung, Automatisierungstechnik (allg.), Business Development, CRM (Customer Relationship Management), Direkt Marketing, Direktvertrieb, Indirekter Vertrieb, Kommunikations-Konzepte, Kreation, Kundenanalyse, Kundendienst, Marketing- / Vertriebsanalyse, Projektmanagement - Konzeption / Vorgehensmodell, Strategische Unternehmensplanung, Strategisches Marketing, Unternehmensanalyse, Vertrieb (allg.), Vertriebsgestaltung, Sales Management, Werbekonzeption

3/2019 – 9/2021

Responsibilities:
Complete hiring and team building
Structuring team, defining salary, and bonus schemes
Conducting 1:1 and team coaching, and employee development
Defining the entire sales process
Analyzing KPIs using CRM
Actively managing outbound and inbound sales
Continuously scaling revenue

Skills:
Business Development
Organization and Sales Management
Customer Relationship Management (CRM)
Strategic Thinking and Market Analysis
Project and Operations Management
Analytical Skills and Leadership
Training, Coaching, and Mentoring
Sales Processes, Planning, and Strategy
CRM Software, SaaS, and Business Process Automation

Business-To-Consumer, Akquise / Kontakt, Automatisierungstechnik (allg.), After sales management, Business Development, Business Process Model and Notation, CRM (Customer Relationship Management), Direktvertrieb, Management (allg.), Marketing- / Vertriebsanalyse, Organisation des Vertriebs, Vorverkauf, Projektorganisation, Prozesscoaching, Prozessmanagement, Prozessoptimierung, Recruiting, Salesforce.Com, Schulung / Coaching (allg.), Strategische Unternehmensplanung, Team Building, Vertrieb (allg.), Vertriebsgestaltung, Sales Management

12/2015 – 2/2019

I was deeply involved in business development, leveraging my strong organization skills and strategic thinking to drive growth and expansion. I played a crucial role in sales, focusing on both direct sales and expanding our customer base through effective customer relationship management (CRM).

My responsibilities included project management, where I successfully managed various projects from inception to completion, ensuring alignment with our strategic objectives. I was instrumental in operations management, utilizing my analytical skills to streamline processes and improve efficiency.

Leadership was a significant aspect of my role. I provided coaching and mentoring to the sales team, enhancing their skills and performance. I led sales processes, planning, and strategy, ensuring the team met key performance indicators (KPIs). My expertise in sales management and strategy helped in formulating effective sales plans and strategies that aligned with our business objectives.

I utilized various tools such as Google Workspace and CRM software, particularly in the Software as a Service (SaaS) domain, to automate business processes and improve efficiency. My proficiency in business process automation contributed to more efficient operations and better sales outcomes.

I also focused on training and development, providing ongoing coaching to the team to improve their sales techniques and market analysis skills. My role required effective communication and negotiation skills, which were essential in contract negotiations and maintaining strong relationships with clients.

In summary, my tenure at Rocket Internet was marked by a combination of strategic planning, sales leadership, operations management, and the implementation of automated processes, all aimed at driving business growth and achieving our sales targets.

Akquise / Kontakt, Business to Business, Business-To-Consumer, CRM (Customer Relationship Management), Direktvertrieb, Indirekter Vertrieb, Marketing- / Vertriebsanalyse, Marketing, Organisation des Vertriebs, Salesforce.Com, Vertragsmanagement, Vertrieb (allg.), Vertriebsgestaltung, Sales Management, Vertriebswege