Quality and Continuous Improvement Management

8/2023 – 6/2024

*Leading the 13-strong QE/QA team
*Support of the site's production and development activities by the quality assurance and quality engineering teams by assigning and follow up their timely implementation
*Report Key Performance Indicators to Site Leadership
*Inspection planning and review of quality specification and quality documentation
*Ensure compliance with applicable standards, e.g. ISO13485 or ISO14971
*Quality planning in projects for design changes and new developments and support R&D
*Management of customer complaints, vigilance and market surveillance
*Product and process risk management
*Management of corrective and preventive measures
*Continuous improvement

DIN EN ISO 13485, FMEA (Failure Mode and Effects Analysis), Garantiemanagement, Risikomanagement, Technisches Qualitätsmanagement / QS / QA, Wareneingangorganisation

4/2020 – 7/2023

*Responsible for various management systems: quality management, environmental management, occupational health and safety, functional safety, product cyber security for road vehicles and corporate social responsibility
*Management of 7 employees and expansion of the team to around 12 employees.
*Securing resources for customer projects in the areas of project quality, functional safety and product cyber security through employee development and recruitment
*Coordination of the project quality teams between the locations
*Defining and implementing processes for the responsible management systems including process mapping in ERP
*Definition of requirements, selection and implementation of software for training management
*Supporting the sales team in customer acquisition
*Integration of the requirements of ISO9001, ISO14001, ISO 45001, ISO26262, ISO21434, ASPICE into the management system
*Certification of the environmental management system in accordance with ISO 14001
*Creating and executing the audit plan to assess the performance of the management systems
*Developing and maintaining performance indicators to monitor the effectiveness of the management systems
*Developing and maintaining a management system for corporate social responsibility

8D Report, APQP (Advanced Product Quality Planning), DIN EN ISO 14001, DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), IATF 16949, Infor, Lieferantenmanagement (allg.), Messmethoden (allg.), Ppap, Projektmanagement, Projektmanagement - Risikomanagement, Projektmanagement (IT), Prozessmanagement, Qualitätsmanagement (allg.), Rechnergestützte Qualitätssicherung (CAQ), Garantiemanagement, Six sigma, Software Quality, Statistische Prozessregelung (SPC), VDA 6.x

1/2018 – 1/2020

*Leading a team of 29 employees, consisting of 6 managers and 23 team members at 7 main locations on 3 continents
*Project quality assurance in the phases of production, testing, commissioning, customer acceptance, operation and service
*Ensuring fast and sustainable problem solving in day-to-day business
*Driving the escalation process for critical issues in the areas of project management, manufacturing, installation and service
*Promoting the use of preventive and reactive quality methods such as APQP, FMEA, 8D
*Collaborate and coordinate with the global quality management team to develop and implement quality improvement initiatives
*Maintenance and further development of the quality management system in accordance with ISO/TS 22163 (QMS rail industry)
*Talent development and succession planning

Six sigma, 8D Report, APQP (Advanced Product Quality Planning), DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), Lieferantenmanagement (allg.), Ppap, Projektmanagement, Projektmanagement - Audits, Projektmanagement - Risikomanagement

10/2017 – 1/2020

*Gate validation is part of the project gate review process. As part of the gate validation process, the documented evidence, results and measures are validated to ensure high-quality, transparent project gate reviews
*Report performance indicators
*Selection of employees within the organization and their development into effective gate reviewers and auditors
*Coordination of the cross functional gate review teams
*Supporting the continuous improvement of the gate review process
Tracking the completion of action plans in connection with gate reviews
*Identification of systemic problems in project management by analyzing the results of gate reviews

Projektmanagement - Audits

1/2016 – 9/2017

*Definition of project quality plans
*Reporting of quality performance indicators
*Implementation of the "Cost-of-Poor-Quality" concept
*Definition of the quality budget for new projects
*Management of project quality teams in the EMEA region
*Define and drive forward process improvements
*Coordination of resources for supplier, plant and project quality

Personalentwicklung, Personalführung, Personalplanung, Qualitätskostenrechnung, Qualitätsmanagement (allg.), Qualitätsrichtlinien

1/2015 – 12/2018

*Project scope: Installation, certification and commissioning of an automatic people mover at Munich International Airport
*Obtaining approval for the overall transport system consisting of vehicles, trackside equipment, civil engineering and maintenance operations
*Obtain customer approvals and acceptances
*Implementation and improvement of the project quality management plan and the quality processes within the project organization
*Supplier quality management for vehicles, trackside equipment and construction work
*Engineering and project change management
*Acceptance of supplier trades
*Direct management of an employee

Six sigma, Baumanagement, FMEA (Failure Mode and Effects Analysis), Inbetriebnahme (allg.), Ppap, Projekt-Qualitätssicherung, Qualitätsdokumentation, Qualitätsplanung

1/2012 – 12/2014

*Definition of global requirements for quality planning in customer projects
*Benchmarking of quality planning methods
*Planning and implementation of a training program for quality planning
*Coaching of key stakeholders in the application and implementation of APQP and method of Design and Process FMEA
*Driving change management
*Implementation and maintenance of a global network within the project quality management function
*Driving forward the standardization of processes for quality planning
*Implementation of the CAQ software QDA as a pilot project
*Active support of large customer projects in the start-up phase
*Direct leadership of an employee

Six sigma, APQP (Advanced Product Quality Planning), Change Management, FMEA (Failure Mode and Effects Analysis), Personalführung, Ppap, Projekt-Qualitätssicherung, Projektmanagement, Qualitätsmanagement (allg.), Rechnergestützte Qualitätssicherung (CAQ), Schulung / Coaching (allg.), Schulungskonzepte, Technisches Qualitätsmanagement / QS / QA

5/2010 – 12/2011

*Standardization of supplier quality management processes in all 9 divisions with a focus on supplier evaluation, parts approval process, supplier performance management
*Standardization of supplier quality management and performance assessment in the divisions' various SAP systems
*Planning and implementation of a general training program in the area of supplier quality
*Cross-departmental coordination of business plans for the quality management of suppliers
*Implementation and maintenance of a network within the supplier quality assurance function
*Functional management of 9 quality directors/managers for supplier quality
*Auditor for the Bombardier Operations System, Logistics module

Six sigma, 8D Report, Change Management, Lieferantenbewertung, Lieferantenentwicklung, Lieferantenmanagement (allg.), Logistik (Allg.), Personalentwicklung, Projekt-Qualitätssicherung, Projekt - Start-Up-Workshop, Qualitätsmanagement (allg.), Qualitätsrichtlinien, Qualitätsverfahrensanweisung, SAP R/3, Schulung / Coaching (allg.), Schulungskonzepte

9/2008 – 4/2010

*Management of a team of 15 employees on site and approx. 115 employees worldwide
*Definition and implementation of a plan to improve the quality of the company, including a strategic plan to cushion the effects of the global financial crisis
*Development and implementation of globally standardized quality management methods for ongoing production, supplier management and the development of new products
*Fast and sustainable resolution of quality problems at OEM production sites and in the field (warranty and goodwill cases)
*Leading a global team of Field Service Engineers, Plant Quality Managers and Supplier Quality Managers
*Development and implementation of a Lean Six Sigma program
*Introduction and maintenance of a quality management system in accordance with ISO 9001 and ISO/TS 16949

Six sigma, APQP (Advanced Product Quality Planning), Auditor, DIN EN ISO 9001, Geschäftsfeldstrategie, ISO/TS 16949, Lean Prozesse, Lieferantenmanagement (allg.), Personalentwicklung, Personalführung, Ppap, Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Qualitätskostenrechnung, Qualitätsmanagement (allg.), Qualitätspolitik, Qualitätsprüfung, Qualitätssicherungssysteme, Garantiemanagement, Workshop - Kundenorientierung

6/2006 – 9/2008

*Definition, management and support of improvement projects
*Planning and management of training programs for Six Sigma and Lean Manufacturing in the areas of development and production
*Training, mentoring and certification of Six Sigma Black Belts and Lean Experts
*Support in the implementation of Honeywell Operating System and coaching
*Management of a direct employee, management of and collaboration in cross-functional and cross-location project teams

Prozessoptimierung, Lean Prozesse, Prozessmanagement, Leistungsbewertung, Personalentwicklung, Projektmanagement, Six sigma, Kostenoptimierung, Strategisches Management, Geschäftsfeldstrategie, Schulung / Coaching (allg.), Schulungskonzepte, Training - Coaching-Kompetenzen

6/2004 – 6/2006

*Management of a team consisting of 7 engineers and 8 technicians, management of 20 functionally subordinate employees in production
*Reporting the performance indicators
*Implementation of the Honeywell Operating System Quality Module in the production facility
*Management of customer relationships for Advanced Product Quality Planning (APQP), PPAP, ongoing production and field failures (warranty)
*Development and implementation of improvement plans for ongoing production and project development
*Development of a quality management system in accordance with ISO/TS16949-2002

Six sigma, 8D Report, APQP (Advanced Product Quality Planning), Auditor, Change Management, DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Krisenmanagement, Lean Prozesse, Messmethoden (allg.), Personalentwicklung, Personalführung, Ppap, Workflows, Prozessoptimierung, Qualitätshandbuch, Qualitätsmanagement (allg.), Garantiemanagement, SAP R/3, VDA 6.x

10/2002 – 5/2004

*Evaluation and development of new suppliers for aluminum components using various audit procedures (e.g. system- process-, best practice audits) primarily in China and India
*Implementation of projects to improve quality and productivity
*Introduction of product innovations in the supplier base
*Management of cross-functional and cross-location project teams

Six sigma, Angebotsmanagement, APQP (Advanced Product Quality Planning), Auditor, Einkauf (allg.), FMEA (Failure Mode and Effects Analysis), Lean Prozesse, Lieferantenentwicklung, Lieferantenmanagement (allg.), Logistik (Allg.), Messmethoden (allg.), Ppap, Projektleitung / Teamleitung, Projektmanagement, Workflows, Prozessoptimierung, Qualitätsrichtlinien, Qualitätsverfahrensanweisung, SAP R/3, Schulung / Coaching (allg.), VDA 6.x

1/2001 – 10/2002

*Management of a team of 4 directly subordinate engineers and 4 technicians
*Management of complaints and corrective measures regarding supplier products
*Quality planning / APQP for new projects with suppliers
*Management of the escalation process and supplier development for suppliers within the European supplier base
*Process auditing for European suppliers
Development and implementation of quality standards and business processes for the European supplier base

8D Report, Statistische Prozessregelung (SPC), Messmethoden (allg.), APQP (Advanced Product Quality Planning), DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Lieferantenbewertung, Lieferantenmanagement (allg.), Personalentwicklung, Personalführung, Ppap, SAP R/3, Six sigma, Team Building, VDA 6.x, Wareneingangorganisation

6/1998 – 12/2000

*Quality planning / APQP for new projects
*Production Part Approval Process (PPAP)
*Management of customer complaints from the OEM plants or field failures (warranty)
*Development and implementation of corrective measures using the 8D method
*Management of customer audits and improvement plans at the site

Prozessoptimierung, Qualitätsverfahrensanweisung, Six sigma, Statistische Prozessregelung (SPC), 8D Report, APQP (Advanced Product Quality Planning), DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Ppap, QS-9000, Garantiemanagement, Technisches Qualitätsmanagement / QS / QA, VDA 6.x

11/1997 – 6/1998

*Development and improvement of production processes in the investment casting foundry
*Definition of standard operating procedures
*Team leader for the molding room and foundry

Fertigungstechnik (allg.), Produktionstechnik (allg.), Workflows, Prozessoptimierung