Test Manager SAP Cloud S4, C4C, ALM, MS Dynamics Salesforce Apttus/Conga Navetti Amdocs

5/2021 – 8/2021

DACOTA is the programme for implementing the General Data Protection Regulation in the Volkswagen group, which includes the GCMP, GPMT (Group Privacy Management Tool "OneTrust"), DPMP and DPCoRe (Data Privacy Company Reporting "ServiceNow") projects. I was responsible for:
1. Control of the TQA processes at programme level, including real budget reporting
2. Preparation of budget estimates
3. Implementation of the data protection governance processes
4. Test management of the projects GPMT, DPMP and DPCore
5. Consultancy on stakeholder issues in the area of payment services
6. Design of the defect and requirements management processes
7. Adapt, analyse, describe and review business, user and system requirements (ReQ)
8. Analyse the ReQ changes and describe the business and information management of the domain
9. ReQ Definition based on internal and external customer needs, organisation of workshops
10. Translation of all ReQ together with the architects, requirement engineers and solution analysts into functional designs, which are translated by developers into technical design and applications
11. Design and calculation of functional designs for changes and new developments
12. Realisation of (ad-hoc) information analysis
13. Consultancy on the development team on the realisation of changes
14. Consultancy on the realisation of functional test plans
15. Quality control of products delivered by other team members
16. System documentation and Project closure documentation (DPCoRe)

Programm-Management, Qualitätsmanagement / QS / QA (IT), Technisches Testmanagement / Testkoordination

7/2020 – 3/2021

Single point of contact for the near shoring of the QA (Regression) Test Automation project. By optimizing Tricentis Tosca the testing time is significantly reduced. QA development is outsourced to Amaris Consulting (QAAS). All front-end and back-end applications are in scope for the complete end to end customer life cycle within CF (BNP Paribas, Cetelem). I performed the following activities:
1. Training in the complete End to End Business Processes of CF (including parameters)
2. Being trained in the 15 – 20 separate applications (products) that are in scope for Automation Testing.
3. Created and maintained the KPI’s for regression testing, baseline, and target.
4. Daily meetings with the near-shore QA automation team in Spain and CF in Germany
5. Supporting the QA automation team as the Tosca expert, guiding and training functionality, usage
6. Creating Test Automation Matrix Guidelines, Test Case Naming standard, Regression Test Types definitions, Action plan for phased approach and POC for QAAS.
7. Creating Automation Test Strategy, Test Code documentation and Tosca Upgrade documents
8. Performing the upgrade of Tosca Server, Tosca License Server, Tosca Commander, Add-ins.
9. Creating POC of all systems in scope by using Tosca only instead of OpenTal Selenium integration.

Qualitätsmanagement / QS / QA (IT)

3/2020 – 4/2020

--> Project "Corona-postponed" as deemed not business critical.
1. Managing the migration from ALM.net to Octane using the Microfocus Migration Tool.
2. Managing the Connect (MFC) Tool for Synchronisation to and from Octane.
3. Responsible for Shared Space and Work Space (template) administration and maintenance of Automation testing (many) and CI/CD.
I performed following activities:
a. Stakeholder management, management reporting, creation of Stakeholder checklist.
b. Performing training sessions, using Atos training materials of use cases in ALM Octane.
c. Selection of ALM Projects to upgrade, creation of check lists for manual verification
d. Planning of the Project upgrades with business and Testing teams, priority and order
e. Configuration of ALM Octane Shared- and Workspaces, workflows, CI/CD, Jira, Confluence, Jenkins (UFT, Selenium, SAL, Geb spock, etc.) to match HP-ALM
f. Editing the upgrade scripts, source and target environments and analysing upgrade log
g. Running and Verification of upgrade scripts (API’s, log files, web, error correction)
h. Initial check after upgrade and communicating with Testing Teams

DevOps (allg.), Kanban (Softwareentwicklung), Scrum, Test Automation

1/2019 – 7/2019

Request for Information (RFI) for a Global Billing System. All Lines of Businesses are involved such as Acquiring, Issuing and intercompany. I performed following activities:
- Gathering Business Requirements, Creation of High-Level Requirements for RFI vendors
- Setup and configure Confluence & JIRA with add-ons Zephyr and structure (Epics and Stories)
- Creation of RFI, BRD and SRS documents from scratch
- Business process modelling in BIC Cloud (BPMN) – as-is and to-be processes
- Pre-selection of RFI vendors into a longlist and selection of vendors into short list
- Contacting vendors on the billing systems capabilities (send and receive the RFI)
- Onsite Presentations of software vendors capacity and capabilities to meet the Requirements
- Meetings with Software Integrator Partners (long-list) to select Partner for Analysis phase/RFP
- Contacting Partners on the availability and costs estimation (send and receive questionnaires)
- Onsite Presentations of short-listed Implementation partners

Business Analysis

3/2018 – 5/2018

SAP Test Manager / QA Lead for UAT Phase:
- S4 Hana (SD, MM, FI, CO, PP, QM, CS)
- GTS
- EWM, AKL (WE/WA)
- HCM
- BDE
- ME

SAP S/4HANA, SAP Extended Warehouse Management, SAP GTS, SAP HR / SAP HCM, SAP MES, Sap Qm

10/2016 – 11/2017

As a Test Manager within the ABB Testing Team, I managed several projects:
1) SAP S4/Hana Order Management and SAP R3 Order Capture (Italy, Spain) plus Fiori Apps
2) Salesforce Regression testing and new functionality
3) Multiple Configurators to configure the ABB Global products Apttus shopping cart (Sweden)
4) Apttus Order 2 Cash shopping cart calculation and Order to SAP (Switzerland, Poland)
5) Navetti PricePoint to manage prices of products and update price changes in SAP (Finland)
6) Apttus CLM, Contract Lifecycle Management with X-Author in Ms-Word and DocuSign
7) Organising EP and CLM and STS Regression testing Salesforce and Apttus Cart &CLM
Activities I performed for each project:
a) Create Test Plan referring to the ABB Global Test Strategy
b) Supervising the creation of the test cases, train the testers, setup of ALM, reporting
c) Running daily morning stand-up and assign Test Cases / Defects to retest to Testers
d) Running daily defect triage meetings during SIT and UAT with testers and PM’s
e) Gathering signoff from IT (SIT) Gate 4 and Business (UAT) to pass Gate 5
f) Running and organising Test Entry - and Test Exit gateway’s (report & advice to Ste-co)

SAP R/3, Salesforce.Com, SAP S/4HANA

8/2015 – 4/2016

As the RAS 1B Test Lead I was directly responsible for managing 7 Test Execution Leads (TEL) from all work streams, regarding the test -preparation, - planning, gateway’s, - kick off and - execution (progress and defects). I was managing 75-100 testers located in 5 rooms in Cologne, being the first point of contact regarding testing (training, system access, support) of FS-RI functional customisations (requirements / MDL’s), configurations and Change Requests:
1) Managing Scenario Test SCT2 & SCT3, Data Migration (Load Cycle Test LC2, LC3 & LC4) and Legacy Test (LG1 & LG2) phases
a) Running and organising Test Entry - and Exit gateway’s
b) Test execution mainly took place in Cologne (GER), Stamford (USA) and Sydney (AUS)
c) Running daily defect meetings with TEL and PM’s
2) I was responsible and accountable for the Testing room facilities (Hardware/Network), room allocation to testers and accepting an entire new floor for testing in Cologne.
3) Replacing the Gen Re International Test Manager

SAP R/3

7/2014 – 1/2015

Applikationsspezifisches Test Management für das Projekt / Release VFC Werke 7 (Leipzig) und Werke 1 (München).

SAP R/3

4/2014 – 7/2014

Test Manager System Test and System Integration Test for an ERP implementation in 5 languages (FR, EN, DE, IT, SP). During the End-To-End Business Process Testing (Abnahme / UAT), I organised the testing of all the business processes of this sun protection company.
1) Creation of a Test strategy, finding existing Requirements, Defects and Manuals
2) Selection of a Test Tool and managing HP Switzerland vendor (HP/QC ALM 12 as SaaS)
3) Configuring and importing existing defects and requirements, setup Releases and Cycles
4) Optimizing the Release Strategy from 1 month cycle to 2 months Cycle and include Testing

5/2013 – 10/2013

1) Testmanager TEK (External Components), Testing of the end-to-end process “Injection Molding” of plastic body parts (Body Panels i03, Bumpers, M-Sport) via Paint Street, Pre-assembly, warehouse, supermarket, Logistics, SAP, JIS/JIT, to the vehicle assembly hall.
2) Testmanager End to end Emulation Test and Go-live / Startup Manager (Inbetriebnahme) “Body in White” (SPS / PLC’s, IPS-L PPE / IPS-T / IPS-Q / PPZ) – new Hall with robots delivered for the 1-series GT (Active Tourer).

5/2012 – 12/2012

1) Testmanager of a new next generation system for Bodywork, Paint and Assembly Defects and Rework Activities found during production of all BMW models for 8 worldwide plants in German and English. (America,South Africa, China, Germany and UK). Managing the preparation and execution of the Integration test in Leipzig by testers from 8 worldwide BMW plants and actively participating in Go-Live and cutover.
2) Giving independent test advice, creating teststrategy / testconcept and testing best practices (demonstrations) for multiple systems like Logistics (SAP STARD, IPS-L), Assembly (LIS/GPI, NAS, Andon), Quality (FMS, IPS-Q) and HR (SAP R3, eHR and SBP, Support packs) for BMW/Mini/Rolls Royce plants at Goodwood, Hams Hall, Oxford & Swindon.
3) Test Manager making sure all IT systems (mentioned above) and end-to-end business processes like new “Body in White (PLC’s PPE/PPZ)”, “Paintshop”, “Logistics” and “Assembly” are ready for production of a new Mini-model

9/2011 – 12/2011

1.Project Manager of an ETL implementation (using Talend MDM Enterprise, Commercially Open Source JAVA based)..
2. Signoff and delivery of 3 Milestones and 4 Deliverables (Delivery objects): Project order, Project planning, Detail concept, Business Requirements (Business Rules workshops)
3. Single Point of Contact (SPOC) regarding the DEX project between the client and multiple Partners (roll-out of the FTTH network), internally at the client with other projects (Interfaces with GIS and FTTH systems) and with external vendors
4. Creation of BigPicture (Hardware Architecture) and Portmatrix, Technical communication Matrix of Test, pre-PROD and PROD environments
5. Gathering of static Business Data to fill the reference tables MDM and ETL database (configuration).
6. Responsible for review of the Test strategy, creating of the Test planning and creation of Test cases and Test execution (test scripts ETL, Integration Testing, End to End testing). Progress Reporting.
7. Creation of draft versions of Release Notes and Installation Notes

12/2010 – 3/2011

- Lead BA for the Clarify Quick Wins and SLA manager projects
- Project Manager of 4 streams:
1. Quick Wins
1. a. Amdocs Archiving --> selection and implementing of solution
1. b. Top 5 prio issues
2. SLA manager functionality
3. decomissioning of Clarify at other cable company
4. Amdocs CRM6 upgrade to Amdocs CRM8.1

4/2010 – 7/2010

Responsible for the preparation and execution of the User Acceptance Testing of the new NSI Billing system. The current MobiMaster Billing module is replaced with the Singl.eView billing system:
1. Approval of the Intec Test Strategy
2. Creation of the Digicel Test Plan (including test strategy, resources, milestones)
3. Selection of a Open Source Test Management tool
4. Implementation of the Requirements Management Specification in the tool (SRS documents from INTEC)
5. Implementation of the Open Source Test Management Tool (including training of testers)
6. Implementation of the Open Source Bug Defect Management tool (including training of testers)
7. Management of the Creation of Test Cases by 4 Testers from Haiti and 6 testers from the Finance Department
8. Management of the Execution of the Test Cases by the 4 testers from Haiti and 6 testers from the Finance Department
9. Coordination of the SIT (System Integration Test) of the 14 external systems connecting to Singl.eView via SOAP or batch interfaces
10. Coordination of the configuration of the Singl.eView DA and reference Tables (service provider data)
11. Management of defects to INTEC and management of the daily defect meetings with Finance, IT, Intec and project managers
12. INTEC Release management, twice weekly delivery of bug fixes and releases into UAT and organizing re-testing and defect management
13. Progress reporting of the UAT phases test case creation and test case execution
14. Preparation of conditional Sign Off UAT

Test Management

7/2008 – 9/2009

(Program) Test Manager, Migration Manager, Solution Designer for the Transformation project from Amdocs 5.5 to Amdocs CES 7.5 suite which includes Billing, CRM, AMSS, Partner Management, Inventory and Ordering. I was performing 3 roles:

1. Program Test Manager responsible for managing directly all Astro Acceptance testing: UAT, BART (billing and revenue assurance testing; bill2bill comparison), PT phase 2 & 3 (Performance testing) and ORT (incl go/no-go decision cutover). Controling, overseeing all Amdocs system and integration testing: SST, ST, SIT and PT phase 1. Responsible for UAT Testing Preparation based on Requirements, business processes and AS-IS functionality together with HLS, HLD, TDD and OOB 7.5 screen prints/dumps using Quality Center 9.2

2. Migration Manager, responsible for migration strategy (Flash cut vs. Phased migration), migration plan (Timeline), dumps, rehearsals, source and target data migration mapping, migration testing, data cleanup, data massaging, data purging, data archiving and data conversion strategy (temp tables, table space, AF).

3. Solution Designer responsible for reviewing and advising Astro in signoff of the High Level Solution (HLS), Detailed Design (HLD. TDD), Requirements tracability matrix (RTM) and Interface detailed design (IDD). The RTM and requirements are tracked using Rational REQ PRo Tool linked to Quality Center using the QC plugin. Versions of software and code drops are tracked using ClearCase and Risks, Issues, Actions and Defects are tracked using customized ClearQuest (RAID tool)

6/2008 – 7/2008

IT Audit Système d’Information

I. OBJECTIF DE L’AUDIT

Il y a trois objectifs à cet audit :
1. Etablir un état des lieux clair de la situation du système d’information de Togo Telecom. 2. Identifier les attentes de Togo Telecom en termes d’utilisation.
3. Rédiger un diagnostic et des recommandations qui serviront de base à une proposition de mission 

12/2007 – 7/2008

Beirut’s biggest telecom operator (Alfa) was changing its current billing system to Singl.eview.

I was both onsite in Beirut as well as working offsite from home to create the testing strategy and the high level testing plan for the implementation of Intec's Singl.eview.
During my second trip to Beirut I trained the testers how to use TestDirector and how to create test cases from the business processes and the SoW (Statement of Work) documents where the detailed (functional and business) requirements are described.

I was responsible to define, design, develop, implement, lead and transfer expertise for the end-to-end Test Process. I came into a project and company where there was no structured formal testing capability existing and I created such a capability from scratch, and I am the only subject matter expert in this field.

Assumptions
The client expects an excellent performance on the above and below and the effectiveness of the transfer of expertise to the Test Team lead are critical and that I will be accountable for both.

Objectives
1. Define Test Plan: set up Test Processes and Test Team.
2. Test Development: before the UAT starts
3. Test Execution: UAT period
4. Certification of Acceptance: final approval

7/2006 – 7/2007

In the Disaster Recovery Project I was responsible for the complete testing of DR, managing: 4 testers, 2 interface testers, 2 automation testers and 2 performance testers (Total of 10).

I was responsible for: capability test, sanity test, regression test, new functionality test, performance test, end-2-end cycle test and handover to operations (BAU).

I have successfully lead, according to plan, the capability test. Signoff is received from the business by IS Quality, two weeks before the deadline. This was an important Amdocs project milestone. During this test I have lead a total of 17 persons.

There were also offsite, remote testers in Israel and India working for me. I have managed them as virtual teams and have visited them in Israel 3 times.

12/2005 – 3/2006

Environment: Wanadoo was changing its brand and name to Orange and had to restructure it's products and systems to accommodate this. Livebox is promoted, customer base was growing quite rapidly, but the competition in Adsl was strong and changed quickly.

Tasks and responsibilities:
1. Manage the Monthly Bill Run;
2. Manage the Portal Infranet application (Oracle BRM); Upgrade/Install TEST, INT and PROD environments via (Python, Perl) Scripting. Release Management of Releases, sub-Versions and Hot-fixes
3. Monitor and tune the Portal Infranet application;
4. Communication and administrative duties

1/2005 – 8/2005

Environment: hectic, Orange was trying to catch up with Swisscom (UMTS, CRBT, etc.)

Tasks and responsibilities:
1) Test management and execution of tests. System Testing release 5.1 & 5.2, Regression testing, new functionality testing of Amdocs releases (big UMTS UMTS Vertigo/MOC2).

2) Project management of several smaller projects like Smartphone / Embedded devices testing (UMTS) both devices "in house" and "in test house", Caller Ring Back Tone (CRBT), JAVA PC Application to send Text messages (SMS mailer, PC2SMS), IVR upgrade, Selective Home Routing (SHR, CAMEL) implementation, which all have been put in production.

5/2004 – 9/2004

Environment: The new 4-in-1 PC Card accommodates 4 technologies: UMTS, WLAN (WiFi), Bluetooth and GPRS. The costs of the data communication (per MB) are independent of the used technology.

Tasks and responsibilities: I was the billing (BSCS/Portal Infranet) and testing expert in a team of 4, which was part of the global End-to-End test (25 people). I was responsible for detailed end to end planning and describing of the activities in all test phases (Functional, non Functional, Performance test, Stress test) with expected results. Test execution, drive tests, connection tests (Wifi certification and security (encrypted, non-encrypted), BT, GPRS, UMTS, HSDPA), Mediation and Rating through Billing to the Invoice. Bugs analysis and reporting - Bugs reproduction and debugging.

1/2003 – 2/2004

IT Audit Système d’Information

I. OBJECTIF DE L’AUDIT

Il y a trois objectifs à cet audit :
1. Etablir un état des lieux clair de la situation du système d’information de Togo Telecom. 2. Identifier les attentes de Togo Telecom en termes d’utilisation.
3. Rédiger un diagnostic et des recommandations qui serviront de base à une proposition de mission

9/2002 – 2/2003

Environment: These modules are calculating the fixed net usage for major customers. These major customers have offices in several countries and have leased lines from DT. Therefore they can call for special rates. Also volume discounts and other discounts are calculated.

Tasks and responsibilities: Describing the business and system processes. Preparing test cases based on specifications and planned tests. Management of test cases, bugs, errors, failures, version and (hot) fixes. Participating and giving support in system-, regression-, acceptance- and parallel testing of Amdocs Ensemble system with files, machines and interfaces which are going to be used in production

Result: calculation is with the new rating system faster and more accurate.

Billing / Rating (Telekommunikation)

1/2002 – 7/2002

I was a member of the OGS (On-Going Support) expert team of 4, which was responsible for ALL daily operations of Vimpelcom in Moscow. This production support includes CSM/POS, RM, AR, Switch, MAF, MPS, Billing, In-collect, Out-collect and EOD. The job also includes nightshifts and training of the operators. I performed support for the following Amdocs modules: POS, MAF, MPS, CSM and Finance (Receivables, Payables and Collection). I was involved in all operational issues and supporting the Helpdesk. During the migration and initial live stage of the Ensemble billing system, we handled all operations.

Result: customer database went from 0 to 500.000 subscribers in 6 months and Vimpelcom is together with MTS market leader with 40%. Megafon and others take 10% market share.

1/2001 – 8/2001

Environment: The main focus was on Production Readiness of the MMO (Mannesmann Mobile Organization), the hardware and the Amdocs Billing system.

Tasks and responsibilities:
(1) Managing the Friendly Customer Test (FCT) in the pre-production test-team Amdocs Ensemble implementation. The FCT is an Operational Readiness Test (ORT) in a production-like environment. The participants are real subscribers with existing mobile and fixed net connections, who are either activated in Ensemble or in the legacy system (migrated). All tests are performed by the organization as a final check before production.
(2) Participating in the UAT (User Acceptance Test) Amdocs Accounts Receivable, with main focus on Collection. The pre-defined tests are performed according to the MMO methods and standards.

Result: Vodafone is live with Amdocs ensemble and still uses it.

10/1999 – 12/2000

Amdocs Ensemble was implemented for both Talkline Netherlands and Talkline Germany. Only one billing system is implemented that includes both the Dutch and German markets. I managed the configuration (setup) and testing of the A/R and collection modules by performing the following activities:
1) Give Workshops to Finance department to explain Amdocs functionality. In two trips to Amdocs site in Israel, I learned all CRM/Billing functionality and reference tables (A/R) set-up. Participating and reviewing the system tests before first delivery to Talkline.
2) Setup and maintenance of the Ensemble reference tables, in close corporation with the Financial Department. Customizing the Accounts Receivable (A/R) and Collection functions according to the organisational needs.
3) System testing of the incoming and outgoing Financial Interfaces: Payments Posting (SWIFT), Direct Debit, Oracle Financials (GL), Credit Card and Collection (agencies).
4) Creating test conditions, test scripts, test cases and a test scenario to design test-requirements.
Plan the A/R User Acceptance-, cluster- and scenario test and manage the test results.
5) Participate in the execution of user acceptance test (UAT) to verify the delivered Ensemble billing system, according to the specifications.
6) Create SERF’s (bug reports) and maintaining the status of AR, Collection and interface errors.
Knowledge management (KM) of the functional area Accounts Receivable and Financial interfaces. 7) Maintain and make accessible the build-up knowledge concerning customer care and billing functionality in general and specifically Accounts Receivable and Financial interfaces. KM includes the review of functionality related documents, Approval of Amdocs specifications, impact analyses of change requests and functionality document management.
8) Maintain and manage a test environment as an environmental owner. (Batch test processing)
Coordinate with the German project (NABS) concerning scope and approach.