Product Manager

I love understanding what customers need and turning them into products they love. I enjoy working with different teams on software and design projects. I’m always ready to solve problems and learn. Let’s connect and create something great together!

• Anforderungsmanagement
• Anforderungsspezifikationen1 J.
• Benutzerverwaltung1 J.
• Business Intelligence and Reporting Tools (BIRT)
• Business Process Model and Notation
• Compliance management1 J.
• Interaction Design1 J.
• IT-Strategieberatung
• Nutzerforschung
• Product Owner2 J.
• Produktmanagement
• Projektmanagement (IT)1 J.
• Requirement Analyse2 J.
• Requirements Management2 J.
• Stakeholder-Analyse1 J.
• Technisches Projektmanagement
• User Experience (UX)4 J.

Hello! I'm M., a seasoned Product Manager with a proven track record in the IT Retail, FinTech, and E-commerce sectors. With a strong foundation in software products , I've spent the last five years honing my skills and contributing to the success of companies like NewYorker-IT Retail, bonify-FinTech, Experian-FinTech, and Zalando-ERP Ecommerce.

At NewYorker-IT Retail, I boosted efficiency by 75% through the development of User Management Software 2.0, enhancing user experience by streamlining processes and creating a user-centric tool. I also ensured software compliance with legal regulations and decreased manual effort by 50% by digitizing reporting processes.

During my time at bonify-FinTech, I enhanced user engagement by 20% by redesigning the Login page and optimizing its layout and usability. I also identified a 10% potential customer growth opportunity by conceptualizing a referral program to drive user growth and reduce customer acquisition cost.

As a Senior Product Manager at Experian-FinTech, I collaborated with cross-functional teams to design and launch a personal loan cloud-based application in a new market.

At **Zalando-ERP Ecommerce**, I increased customer satisfaction by introducing a chatbot into the ERP system to help users find relevant results and drive process efficiencies. I also played a pivotal role in quality assurance testing during the ERP system rollout, ensuring seamless deployment and adherence to high standards.

I'm fluent in English, Greek, and Arabic, and have a working knowledge of German. My software skills include Jira, Confluence, PostgreSQL, Hotjar, BI/Analytics, Figma, and ERP. I'm a problem solver at heart, with a strong focus on customer needs and effective cross-functional communication.

With my diverse experience and commitment to delivering value, I'm confident that I can bring a unique perspective to your projects and contribute to their success. I look forward to the opportunity to work with you!

Technical Skills:
- Experience in developing User Management Software 2.0 and digitizing reporting processes.
- Enhanced user experience by streamlining processes and creating user-centric tools. Redesigned the Login page to optimize its layout and usability.
- Ensured software compliance with legal regulations.
- Improved product reliability by introducing User Acceptance Testing processes and played a pivotal role in quality assurance testing during the ERP system rollout.
- Proficient in Jira, Confluence, PostgreSQL, Hotjar, BI/Analytics, Figma, and ERP.

Business Skills:
- Identified a potential customer growth opportunity by conceptualizing a referral program.
- Collaborated with cross-functional teams to design and launch a personal loan cloud-based application in a new market.
- Increased customer satisfaction by introducing a chatbot into the ERP system and by optimizing the layout and usability of the Login page.

Soft Skills:
- Problem solver at heart.
- Strong focus on customer needs.
- Effective at cross-functional communication.