Product Owner / Project Manager

9/2022 – 1/2024

Project Planning and Execution - Engaged in project management, product roadmap and implementation of Identity Management and API based solutions for customers in Banking Financial Institutions. Collaborated with internal teams and customers to ensure requirements gathering, created JIRA stories and epics and managed product backlogs, developed and maintained project plans, ensuring on-time delivery.
• Team Management- Guided engineering team to implement customizations as per the requested functionalities. Ensured project teams received appropriate information, including scope of work, well documented functional requirements, exchange of information via daily scrum calls. Fostered a collaborative team environment understanding their needs via sprint retrospectives.
• Stakeholder Management - Served as the primary point of contact for clients and stakeholders for the project, managing expectations, creating prioritization for tasks based on user needs. Built and maintained strong client relationships, becoming the go- to person for the project transitions.
• Quality Assurance - Conducted thorough reviews and A/B testing of requirements and customizations to ensure alignment with client specifications. Ensured the details related to the project are well documented in JIRA. Utilized goal-oriented moderation to improve decision-making and optimizing resource utilization. Monitored project progress, identified and mitigated risks thereby enhancing project stability.
• Customer Feedback and Continuous Improvement � Engaged with customers to gather feedback, understand pain points, and drive continuous improvement of our solutions.
• Technology Stack � Java and C�� based APIs, deployed on cloud and on-premise based on client specifications. Salesforce for tracking our product sales.

Salesforce.Com, Confluence, Java (allg.), Jira, Amazon Web Services (AWS), Microsoft Excel, MS Office (Anwenderkenntnisse), Microsoft Powerpoint

6/2021 – 9/2022

Project Planning and Execution - Managed the delivery of the Biometric and Fraud Detection platform for Philippines National Bank. Orchestrated seamless coordination among multiple teams, resulting in the reduction of implementation bottlenecks and enhanced collaboration using agile scrum project management.
• Product Vision & Backlog� Developed and communicated a comprehensive product vision, strategy, and roadmap for Customer Onboarding suite of cloud based One-Stop Platform, Worked closely with UX/UI designers to create intuitive and compelling user experience for this suite. Prioritized and managed the product backlog and JIRA user stories, ensuring alignment with business goals and customer value.
• Budget Management– Managed the budget related to service delivery project, by tracking efforts required to complete the project. Set delivery priorities, and adjusted schedules to meet timely delivery goals resulting in a reduction in delivery-related costs.
• Client Collaboration – Engaged with clients to understand their requirements and expectations. Demonstrated a compelling value proposition through the successful execution of proof-of-concepts �POCs), leveraging data-driven insights and tailored support. Communicated client feedback to the Product team to inform future roadmap.
• Market and Competitive Analysis � Conducted thorough market and competitive analysis, identifying market trends and opportunities for innovation. Insights led to the introduction of new features, contributing to a 20% increase in market share within six months.
• Technology Stack � C# and Java based APIs and HTML/CSS/JavaScript for UI/UX. AWS for cloud deployment.

Confluence, Jira, Microsoft Office 365

1/2020 – 6/2021

• Project Planning and Execution - Managed the delivery of Customer Onboarding platform for Axis Bank �India). Consistent communication of project status to stakeholders, fostering increased transparency and enhanced team collaboration. Crafted project scopes and gathered requirements for customers of multiple financial institutions. Ensured team members delivered on their assigned tasks for the project.
• Stakeholder Management � Ensured clear and consistent communication of project status to stakeholders, resulting in improved transparency and collaboration within the team. Facilitated engagement with clients through product demonstrations and presentations, leading to increased interest and participation in project discussions.
• Incident and Problem Resolution – Guided team for the resolution of incidents and problems, ensuring timely and effective solutions.
• Service Management Processes – Experience working with service management processes, including incident, service request, problem, and change management.
• Agile/Scrum Collaboration � Collaborated with development teams in Agile/Scrum
environments, providing clear user stories, acceptance criteria and guidance, thus resulting in reduction in development cycle time and increased productivity.

Confluence, Jira, Microsoft Office 365