Digital Marketing and Customer Experience Manager

Driving Growth and Efficiency in Digital Sales, Marketing and After Sales.

• After sales management
• Automobilhandel
• CRM (Customer Relationship Management)8 J.
• Digitale Transformation1 J.
• Digitalisierung
• Einzelhandel
• Interim Management
• Internet / Intranet- Integration (eBusiness)
• Projektleitung / Teamleitung
• Saas

I am a senior manager with 20+ years of experience in various line functions and specialized management consultancy. I have a broad and cross-industry knowledge of digital sales, marketing, and service infrastructure and program management, including tools, processes, and service levels. I have a profound expertise in strategy and business model development, program management, digital transformation, process digitalization, customer experience, CRM, automotive, and retail.

I have achieved remarkable results in my previous roles, such as increasing sales revenue by 10% and improving efficiency in service acceptance process by 60%. I have also received the highest customer satisfaction ratings as a management consultant while managing a wide range of projects for top-tier industry customers. I have handled project volumes of more than €4 million and led teams of up to 60 employees in a matrix organization.

I am an empathetic and goal-oriented leader who can think quickly, judge people well, solve problems effectively, and communicate with different levels of hierarchy. I am also structured and pragmatic, visionary and proactive, analytical and team-oriented. I am always eager to learn new skills and take on new challenges.