IT Project, Program and Delivery Manager

9/2023 – offen

Led and directed the execution of multiple projects and programs with budgets up to 30 million USD within the NATO Multi-Year Investment Plan, ensuring alignment with strategic objectives of NATO Headquarters – variety of projects and programs related to the NATO Information and Communication Agency (NCI) using both Waterfall and Agile methodologies • Worked closely with Allied Command Transformation in order to define the goals and requirements for each project and program, related to the longterm vision and the desired future state of NCIA capabilities. • Established and implemented PMO governance frameworks and standards, ensuring consistent project delivery across the organization. • Managed large cross-functional teams within NATO organization • Evaluated cost optimization opportunities to be implemented at project and program level • Cultivated and managed relationships with internal and external stakeholders NATO senior leadership and Member Nations representatives providing transparent communication and managing expectations. • Developed and communicated project vision, plans, goals and objectives, overseeing project teams to achieve successful outcomes. • Identified, assessed, and mitigated project risks, maintaining a proactive approach to risk management • Actively involved in NATO NCI Agency Governance body, reviewing and optimizing the entire governance framework • Optimized resource allocation and collaborated with resource managers to address constraints, ensuring efficient project execution • Prepared and delivered comprehensive project reports to senior leadership and stakeholders, maintaining accurate project documentation • Played a key role in enhancing and improving organizational processes, contributing to continuous improvement within the PMO of the NCIA • Leading project procurement process, managing contracts and selecting external partners and vendors from the industry, responsible for performance management of consultants and subcontractors for each assigned project or program • Maintained compliance with NATO security clearance requirements for project teams and stakeholders

Projekt-Qualitätssicherung, Projekt - Berichtswesen, Projektdurchführung, Projekteinkauf, Projektfinanzierung, Projektleitung / Teamleitung (IT), Projektmanagement - Kommunikation, Projektmanagement - Risikomanagement, Projektmanagement (IT), Projektmanagementberatung

12/2021 – 9/2023

Leading and managing wide range of IT projects and IT services provided to external client for an IT account which generates 2.5 million USD on a monthly basis (B2B) • Provides leadership, direction and timely updates on account changes and shifted priorities to the service delivery organization • Contributing to the account margin by driving recommended cost management activities, productivity programs and delivery consolidation footprint • Supporting the penetration of Standard Reference Architecture toolset to the account infrastructure environment to maximize efficiency and minimize risks • Leading and managing cross-functional IT service delivery teams, to assure Service Level Agreements (SLAs) are consistently met • Accepting strategic direction from global capability leadership and dealing with important external factors such as regional cultures, regulations and critical client environments. • Managing number of service delivery teams for wide range of IT Platform services • Preparing, maintaining and presenting budget and status reports to appropriate stakeholders – client and high level company leadership • Contributing to estimating and presenting costs of IT Service package, during contract negotiation and renewal process, promote accountability and maintain sustainable profit margins • Leading meetings with all stakeholders – client and senior leadership, delivery teams of the assigned IT services, leading client service portfolio meetings, providing update on service portfolio and finance results, managing and updating entire IT account documentation – contracts, agreements, budgeting, profit and loss statement and etc. • Leading negotiations with client and actively participating during the contract renewal process • Constantly interacting with varying levels of company and client leadership • Leading and directing Change Management, Risk Management and back-out planning • Leading and monitoring financial management, capital and expense budgets • Managing relations with external suppliers and vendors involved in the ongoing operations and project activities

Lead buying, ITIL, Portfolio-Optimierung, IT Service Management (ITSM), It-Governance, PMO (IT), Projektleitung / Teamleitung (IT), IT-Outsourcing-Konzepte, IT-Strategieberatung, PMO, Team Building, Technische PMO

9/2018 – 12/2021

Managing wide range of IT projects for EMEA region with budgets up to 10 million USD. Completed successfully large number of VMware IT projects - expansion of existing offices, opening a new offices, decommissioning of old equipment, relocation of IT equipment, deployment of new equipment, data center hardware refresh projects, Audio-visual technology refresh projects, deployment of new IT equipment and cellular/mobile equipment and many others, Participating in the handover process (from landlord to customer) of all IT rooms - MDF/IDF, Managing and coordinating crossfunctional teams (IT and non-IT), Creating project budgets/estimations, Creating project related documentations, presentations, charts and others • Managing all kind of IT infrastructure projects, software development and implementation projects • Actively involved in leading project procurement process • Directly managing all selected subcontractors and responsible for their performance • Prepared, maintained and distributed project reports to appropriate stakeholders • Contributed to estimating and presenting project costs before project kickoff to set expectations, promote accountability and maintain sustainable profit margins • Handled risk management to reduce or avoid project cost escalations, delays and failures • Managing ongoing projects within the estimated budget, scope, quality and schedule • Evaluating risks, maintaining risk register, developing risk mitigation plans • Leading meetings with all stakeholders and teams involved in the projects, leading project portfolio meetings, providing update on project portfolio and preparing reports and meeting minutes/notes, managing and updating entire project documentation on a daily basis • Leading negotiations with external suppliers and vendors involved in the ongoing projects, organizing tenders related to ongoing projects, leading communication with external bidders, quote evaluation process, selecting vendors and subcontractors • Raising all IT related RFCs (Request for Change) through JIRA and HP PPM for all type of planned and unplanned hardware and electrical maintenance activities, attending CAB meetings and handling the entire change management process.

Projekteinkauf, ITIL, Portfolio-Optimierung, IT Service Management (ITSM), It-Governance, Projektleitung / Teamleitung (IT), Projekt - Berichtswesen, Projekt-Qualitätssicherung, Projektfinanzierung, Projektmanagement - Kommunikation, Projektplanung / -vorbereitung