Senior Business Analyst & Product Owner

2/2020 – 10/2020

Salesforce Transformation
Salesforce Lightning Transformation from Salesforce Classic to Salesforce Lightning, including new developments for a Global Energy and Automation Company .
Responsibilities:
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End-2-End delivery of the Salesforce Training for the global migration from Salesforce Classic to Lightning Experience including significant changes in business processes
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Training delivery for approx. 27.000 End Users
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Creation of the Training concept, Training curriculum and Training process
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Close collaboration with functional analysts and developers to deeply understand the features and software
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Creation of generic Training material to be used as a modular basis for e-Learnings, Train-the-Trainer sessions as well as User instructions
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Creation of Training materials for the Train-the-Trainer-Training, in which 1800 key Users were trained and enabled to train End Users
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Preparation and configuration of the Training environment for the Users (creation of dummy & test data)
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Planning of Training execution including setup of Meetings, Management of Participants & Participation via. MS Teams for approx. 1800 globally distributed Key Users
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Additional Training request by the customer for a Training of 700 End Users
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Training Scope: Salesforce Lightning Experience and Classic for Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Setup Admin)

Salesforce.Com

10/2018 – 12/2019

e-Commerce platform implementation
Agile Project to implement an international e-commerce platform on SAP Hybris for a leading German trade fair company.
Responsibilities:
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End-to-End Business Analyst for the redesign of a complex e-commerce platform
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Link between IT and specialist departments in a complex environment
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Re-evaluation of existing processes through stakeholder interviews and workshops with up to 30 participants
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Redesign of processes in coordination with stakeholders
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Definition of Personas within workshops and implementation in User stories
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Documentation of requirements and transfer to User stories, as well as prioritization
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Responsible for the solution design together with architects, developers and User Experience designers
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Presenting requirements to the development team, prioritizing for the sprint, providing support during the sprint and testing of User stories
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Managing refinements, customer demos, sprint planning and other Scrum events
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Creation of Training materials and implementation of employee Trainings
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Taking over of Project manager responsibilities:
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Coordination of the agile processes, as well as control and monitoring of the Project
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Management of team capacities and resources, Project Management and planning as well as controlling
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Management of the dependencies of the Project to other Projects and systems (Risk Management)

E-Commerce, Hybris

10/2017 – 9/2018

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CRM Consulting
Providing CRM services to the DACH region of an American multinational conglomerate operating in the fields of industry, worker safety, healthcare, and consumer goods.
Responsibilities:
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Management of the introduction/ replacement of process Management excels through Salesforce Cases
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Design of the Training process and Training of approx. 400 employees in the DACH region[...] – 40547 Düsseldorf
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Project Management of the integration of the processes of the master data Management team into the new transaction Management processes
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Training of employees regarding the new processes and software

CRM Beratung (allg.), Salesforce.Com, SAP MDM, Enterprise project management (EPM), CRM (Customer Relationship Management)

4/2016 – 10/2016

Data Management Consulting
Data modelling within a company wide project for realization of autonomous driving.
Responsibilities:
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Analysis, Definition and Documentation of UML Models (funtional & data models) for various autonomous driving scenarios
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Driving and facilitating exchange between departments
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Facilitating alingments regarding IT-Enterprise decisions through creation of stakeholder presentations
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Support of the replacement of a legeacy system and monitoring of the replacement process

UML, Business Process Reengineering (BPR)