Tech Delivery (CRM) Project Manager / Business Analyst

12/2021 – 12/2022

- Project Manager for OCE , an IQVIA application based on Salesforce (SFDC) for Pharma Sales and Marketing teams for German client Beiersdorf – working in an agile/scrum way with cross-functional team of developers and business analyst to roll-out OCE to new markets and provide customer service along the way
Manage the project budget and resource allocation
Accountable for project deliverables and supervise all stages of the project: plan, define, design, build, test, deploy and hyper care

Agile Methodologie, Confluence, CRM (Customer Relationship Management), DevOps, Jira, PRINCE2, Scrum

12/2018 – 12/2021

Project Manager for contract management tool Conga, based on Salesforce (SFDC)

Salesforce.Com, Projektleitung / Teamleitung (IT), Testen, Jira, Requirement Analyse, PRINCE2

12/2014 – 12/2018

- Roll-out of a global application for commercial projects (GDC) and a contract management application (Agiloft) within 18 countries in EMEA (e.g.: Sweden, Finland, Denmark, Poland, Czech, Slovenia, Croatia, Belgium)
- Successful integration of the tools into the existing landscape
- Trainings for all GDC and Agiloft user roles
- Support for Salesforce-GDC-Agiloft connection and integration
- Business analyst, deal consulting, change management, project management, cross-functional teams
- Software upgrades: testing, training, promoting new features / bug fixes
- HP Service Manager (HP SM) for requests and incidents ; Jira for system change requests
- Quality GxP documentation on projects and system upgrades using PMM procedure, DiaDoc and HP ALM
- Monthly traveling for on-site trainings, workshops, presentations, regional meetings. Conference calls are also used a lot as a means of communication
- Delivering first level support to users of GDC and Agiloft, administration tasks

Projektleitung / Teamleitung (IT), Jira, PRINCE2, Business Analysis, Application lifecycle management (ALM)