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Customer Support Specialist
- Verfügbarkeit einsehen
- 0 Referenzen
- auf Anfrage
- 6850 Dornbirn
- Weltweit
- en | de
- 15.07.2024
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
12/2020 – 12/2021
Tätigkeitsbeschreibung
Welcome customers to obtain information and explain available services.
• Cross selling all the Sacco’s products, increasing the branch customer base while ensuring service delivery
excellency.
• Contribute to the profitable growth of the Sacco in line with the strategic guidelines and the Sacco’s policies
and procedures.
• Perform an outside calls to increase the branch customer base and feed the system with all information
obtained from customers.
• Open all types of accounts, answering customer inquiries and correct errors.
• Receiving complaints from customers & register them & deliver it to the concern person, solve client’s
problems within my responsibility
• Handling all inquiry received from clients, solving client’s problem within my responsibility
CRM (Customer Relationship Management)
12/2018 – 4/2021
Tätigkeitsbeschreibung
Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances,
receiving loan payments, and cashing checks
• Open and close a variety of types of accounts, process address changes, and collect security box rental fees
• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and
disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships and participate in cross-selling, and
offer new products and features
• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud
prevention and robbery
• Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
• Accurately close out the teller terminal and remit daily work to supervisor
Kassenwesen
Ausbildung
Kenyatta University
Nairobi, Kenya
Persönliche Daten
- Englisch (Muttersprache)
- Deutsch (Grundkenntnisse)
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