Salesforce Solution Architect/Developer

7/2023 – offen

I support the dev team as a Salesforce B2B "Cloud Craze" commerce developer, enhancing business processes and customer interactions through Salesforce solutions. My expertise drives efficiency and innovation, aligning with our organization’s goals.

E-Commerce, Salesforce.Com, Application Development, Kommunikation (allg.), Business to Business

8/2021 – 6/2023

- Support and development of Service Cloud. The main tool our customer agents are using to support our customers with their requests and support cases. (Check here: -Hyperlink entfernt-).
- Support requests related to many integrations like Omni-Channel, Amazon Connect, and Marketing Cloud.

Big milestones achieved:
- Initiated a source-driven development approach.
- Built SFDX project for an existing Org from scratch.
- Created CI workflows to automate tests and deployments.
- Created a framework that exposes internal company services inside of Salesforce instance with seamless authentication, eventually reducing the time needed to execute a specific action.
- Built tools to enhance communication between the different teams.

DevOps, Salesforce.Com, Git, JavaScript, Service-Level-Management (SLA), Kommunikation (allg.), Service-lifecycle-management (SLM)

7/2019 – 7/2021

- Ownership of multiple project development.
- Designed and implemented complex solutions for multiple clients. Topics included: Apex Sharing, custom hierarchies, chat integration
- Worked on multiple clouds like Sales, Service, CPQ, and FSL.
- Integrated various systems with Salesforce via REST, SOAP, and Web Services.
- Conducted deployments by various tools like gearset, ANT, and SFDX.
- Development using LWC, Aura, and Apex.

DevOps (allg.), Salesforce.Com, Git, JavaScript, Kommunikationsberatung