IT Senior Consultant

8/2020 – 8/2023

3rd level technical product support for complex problems on global financial institutions
across the continents
 FIX Protocol experience
 Financial or Capital Markets experience
 Experience using GitHub.
 Troubleshoot and maintain Electronic trading network connectivity.
 Onboarding of clients over FIX.
 Monitoring electronic trading systems and server-side software to ensure systems are
working correctly.
 Identifying, troubleshooting and responding to emergency situations impacting live trading.
 Working with the vendor testing & deploying enhancements to the Equities trading systems.
 Supporting applications that are used on the trading desks.
 Working with the traders to understand & implement client connectivity requirements.
 Define test cases and scenarios for quality assurance.
 Work with users to certify enhancements.
 Creating and maintaining a knowledge base, support scripts, documentation and
procedures.
 Escalating problems proactively and ensuring all stakeholders are kept aware of issues and
their development.
 Coaching and mentoring junior engineers inside the team

DevOps, ITIL, UNIX, Scrum, Git, Jenkins, Jira, XML, Technischer Support

5/2016 – 8/2020

2nd Level support activities
 Database Administration
 Windows Server 2016
 Incident Management in accordance with customer SLA
 Problem Management in accordance with customer SLA
 Change Management in accordance with customer regulations
 Leading the daily stand-ups with the client
 Conducting the operational & L1 meetings (technical conferences with the end
customer)
 Knowledge Management
 Strong cooperation with the technical users from the final client and the 3rd level
support teams

Siebel CRM, Linux (Kernel), Microsoft Windows (allg.), UNIX, Confluence, Microsoft Azure, Kanban

10/2014 – 5/2016

 single Point of contact (SPOC) for users for all questions regarding CM
 TFS Support
 Microsoft Visual Studio Support
 Kanban Groups for Team Foundation Server
 long Term archiving
 managing research for wrong or not archived products in the past to increase the quality
of the CM process
 partly change request / change order creation in Teamcenter for long Term archiving
 access rights for different shares
 deliver products on demand
 deliver products if Release Mechanism fails
 manage state set back in CMA-CC if a product has been set to a wrong state by
accident
5/5
 install problems with ClearCase
 ordering/deleting new VMs on ESX farm on request
 creating reports about tickets
 daily Quality checks on generating reports
 weekly Quality checks

Microsoft Dynamics Crm, Active Directory, Microsoft Visual Studio, Vmware