IT-Spezialist, System Administrator

3/2023 – offen

Provisioning onsite support for internal and external clients across various industries.

Diagnosing and resolving hardware and software issues, including desktops, laptops, printers, and peripheral devices.

Configuring and managing SCCM & MS Intune for device management.

Identifying and resolving complex IT issues; escalating to 3rd-level support or specialized departments as necessary.

Monitoring IT systems and performing regular maintenance tasks.

Documenting support operations in knowledge databases or ticketing systems.

Advising and training clients and staff on the efficient use of IT systems.

Managing PrintServers and Follow-Me printers.

Developing small applications using Qlik Sense and QlikView.

Creating and automating processes with PowerShell.

Website development and management using WordPress for internal projects and client websites.

Active Directory, System Center Configuration Manager, Servicenow

11/2022 – 4/2023

Entgegennahme und Bearbeitung von IT-Anfragen
Reception and processing of IT inquiries
Identification of hardware and software problems
Resolution of complex IT issues
Escalation to 3rd-level support or specialized departments
Monitoring of IT systems and regular maintenance work
Documentation in knowledge database or ticket system
Consultation and training of customers and employees

2nd & 3rd Level Support, Jira, Microsoft Office 365

3/2021 – 11/2022

Ticket processing with Jira.
Dismantling of workstations
Assembly of workstations
Documentation
Creation, unlocking, and deletion of new user accounts for users (Active Directory)
Data backup
Troubleshooting and resolution

Matrix 42, System Center Configuration Manager, Server Administration, Systemadministration (allg.)